Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the impeccable sound quality, comfort, and long battery life. The lightweight design, satisfying bass, and snug fit also contribute to a positive user experience. However, some customers have expressed concerns about the lack of foldability, the price point, connectivity issues, and the maximum volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Weight
Comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight. The color is great and material is very soft and comfortable. It connects easily and the battery life is just 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, SANDYR. We're also glad that you like the lightweight design, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:BassCons mentioned:Connectivity
A Video Editors Dream!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these over the XM4's for the acclaimed improvement in bass and I've gotta say, they do not disappoint! My ideal headset serves me well for mobile video editing in an office setting, coffee shop or at home. They have been nothing but wonderful so far. I do have a slight issue with connectivity cut out on my 16 in MacBook Pro but I'm sure a firmware update will fix that soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whelena, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
- Pros mentioned:Battery life, Sound quality
Best quality headphones and versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and good talk quality. Ive had bose, garmin, blue parrot over ear and all the top earbud brands reguardless of price attenpting to find the pair with long battery life, quick charging, good sound, and acceptable talk on the phone. So far after a few months i can confirm these sony over ear are finally the ones. It took me years to find the perfect pair. I wear these 10+ hrs a day every single day while operating a plumbing service buisness, so they are durable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Not worth the upgrade if you already have the XM3.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth headphones from Sony. I won both the 700 n 900 series plus two version of THE 1000(XM3/XM5). For you bass head, the into 710is a good start and for anyone wanting to get more serious the 910. The XM3 was one of the best headphones out there in the market doe the longest time and there is a reason why. With thousands of satisfied reviews...its a no brainer. I was about to get the XM4 but decided to skip it. The XM5 is a good improvement but honestly, I keep going back to my 910 bass headphones. The reason is...its not as loud as I had hope not did it have enough clarity in its bass that made me go ooohh and ahhh. The noise cancelation is pretty amazing but the updated XM3 is quite the contender. If you have the XM4...just wait for the update because when the XM3 got its update, it improved over the XM4. My friend has it and when we compared...it sucks to buy a new model to only have an old model get better through update* which I'm surprised Sony is even good at.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seng, We appreciate you taking the time sharing your review of your experience using the XM5. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
In that case, turn up the volume of both the headset and the connected device.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, comfortable, and just better compared to other headphones at its price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Secret, thank you for the fantastic review! We're immensely pleased to hear that the Sony - WH1000XM5 headphones are delivering in both sound and comfort. It's great to know you find them a worthwhile investment and a step above others in their price range. They're built to offer an exceptional listening experience with advanced noise cancellation, crystal-clear audio, and all-day comfort, and we're so glad they're living up to the hype. Thanks for being part of the Sony family! Regards, -Dominick
- Pros mentioned:Sound quality
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Good with reasonable conditions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my life, they will not connect to my MacBook, but everything else, android and Apple. They stay charged for a very long time. Fit over box braids and hats. The downside is carrying a bag big enough for the case when on the go- but I'd do that for any headphones and recommend getting sports/ bad weather earbuds since Sony recommends no exposure to rain or sweat to keep the headphones sound and within warranty. I only wear these to work or do errands, not for physical exercise or without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeF, Thanks for sharing your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Make sure to keep your device's firmware up to date to avoid any performance issues. Thanks and regards, -Craig
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Good!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, very lightweight. Connectivity isn’t as good as Apple products but still decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi renzo, We're glad that you like the light-weight design and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality
Best Sounding Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never experienced headphones like these. They are the absolute best in this segment. You put them on, and you are put into your own world. I was on the fence about them for a few months and bought them before a 14 hour flight and they are the best. Super comfortable and most importantly to me the sound quality is like nothing I've heard before. The noise canceling also blocks out everything from the outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GailM, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best sounding headphones for you. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Bass, Sound quality
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality! Also very light and stays comfortably on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioC,
Perfect! We're thrilled that you are enjoying the sound quality, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
XMPERFECT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is awesome, the sound is amazing and the noise cancellation is unmatched. people can be behind you speaking and all you hear is your podcast and music. loud and with the Sony app you put on the phone to fine tweak this makes it even better. The battery Life is rediculous I can go weeks with out a recharge. if your on the fence for a great headset just get these. Also movie watching is so good with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnbestbuy, perfect! You've certainly made a great choice! We are extremely pleased to know about your satisfaction with the amazing features and superb performance of your WH-1000XM5. Thank you very much for sharing your excellent experience and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Battery life is good. Connectivity is great even at far with walls in between and im still not having connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for sharing your feedback on the WH-1000XM5 headphones. We are beyond pleased to hear that you are enjoying the great sound quality, good battery life, and strong connectivity even over long distances and through walls. It’s rewarding to hear that our product has positively impacted your experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Touch Sensory Going Bad!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All but the touch sensory is good on this headset. I purchased in Jan 2024 and I've got a 1000 hours listening on my headphones. The battery life is very good, The nosie canceling works good. (I drive big rigs and they block the motor & highway sound well) Overall sound quality is good highs and mids are clear and balanced along with the bass. If not for the touch sensory going bad on mine i would have chosen 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV, Thanks for sharing your experience with the Sony XM5 wireless headphones. We're glad to hear that you are happy with it. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Weight
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and doesnt hest my ears . Battery life it amazingggg i go weeks without charging it . Def recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NESQUIK, Thank you for the amazing review! We're so happy to hear that you like the lightweight and comfortable fit and amazing battery life of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic sound and noise cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and noise cancellation. Very comfortable. Extremely long battery life. Holds a charge for longer nonuse periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dave, Amazing! We're glad that you like the sound, noise canceling, comfort, nd battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin