Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the impeccable sound quality, comfort, and long battery life. The lightweight design, satisfying bass, and snug fit also contribute to a positive user experience. However, some customers have expressed concerns about the lack of foldability, the price point, connectivity issues, and the maximum volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Just buy them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so comfortable and sound is great. Battery life is great too, definitely my favorite to wear during work and travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We're glad that you like that they're comfortable, great sound, and battery life. These headphones are perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WHAAAAAT
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, amazing audio awareness, and maximum comfortability. Sony is always a top choice for audio quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We're beyond pleased to know that you're loving your WH-1000XM5 headphones! It's great to hear that you're enjoying the excellent sound quality, incredible sound perception, and ultimate comfort. We truly appreciate you recognizing Sony as a top choice for audio quality—that's exactly what we strive for! Thank you so much for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
The best noise canceling headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent sound - Decent battery life - Phenomenal active noise cancelling - Useful touch control Cons: - The top of the headband gets uncomfortable after about an hour of wearing. Please do note that i wear glasses too. - Not for working out or for outdoor use, as they can get warm and damp from sweat easily Strange: - When used plugged in via aux cable to my windows pc specifically, audio quality is muffled unless the headset is powered on too [which defeats the purpose of having it plugged in]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MahlonD, Thanks for the 5-star rating! We're happy to hear that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. When using the supplied headphones cable, you can only enjoy High-Resolution Audio music or can use functions such as noise canceling/Ambient Sound Mode if the headphones are on. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, phenomenal sound quality, extremely comfortable, lengthy battery life, overall just great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA, Thanks for sharing your awesome experience. We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality, Weight
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, excellent quality sound in base and clarity. The noise cancellation is pretty decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ROMANR,
Thank you for choosing Sony!
We're excited to hear, such positive feedback about your WH-1000XM5 headphones! It's great to hear that you enjoy their lightweight design, exceptional sound quality with rich bass and clarity, as well as the impressive noise cancellation. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, fantastic noise cancellation and exellent sound. Highly recommend over Bose, and the airpod max are too bulky for my travel needs so theyre out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
amaze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPad offers amazing battery life, making it perfect for work, play, and travel. Its sleek design, intuitive interface, and powerful performance enhance productivity and creativity. However, higher storage options would be a welcome addition, especially for users managing large files, media, or apps. It's a versatile companion for modern needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Dope headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the functionality and aesthetic of these headphones. The noise-cancelling feature isn't as strong as I expected when not playing music, but still very nice. They are pretty comfortable wearing for longer periods of time (gaming, on a plane, etc.), but the headband part can get a bit uncomfortable if you have them shortened to exactly fit your head. For those blessed with a larger than average head like me, I suggest leaving a little loose. The sound quality is stellar and the mic works very well. Incredibly please with them!
I would recommend this to a friendBrand response from SonyListens
Posted .HI jjroman, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Previously had the ear buds xm4 and was a fan so I decided to get these as well and I am incredibly surprised with the quality of sound coming from these. Definitely the best headphone sive owned. The batter life alone is amazing and lasts me multiple days on the same charge. Has a very long range and I can leave my phone anywhere in th house and continue my conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Best sub $500 Over-The-Ear Headpohnes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than advertised. Purchased the Sonos Ace and the Apple Air Pods Max and the Sony 1000XM5 out performed them by a land slide. The clarity was comparable to the Ace and Max, but the bass was significantly better. This review is for a second pair I ordered for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenD, We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it. The sound quality, noise cancellation and comfortability are mind blowing. I also have Sennheiser Momentum 4 and Bose Quite Comfort Ultra. among them I prefer the Sony one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soumik, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
9/10 headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolute quality. Sound amazing, lightweight, however... it comes with its problems. For one, you cannot use it while charging, you need to download the app and change annoying settings like the headphones turning off if you lift one of the ears up, touch controls you have to disable in the app and also if your hair lays over the touch controls good luck with that. You'll want to change the EQ from standard or make your own with their guide. 8/10 headphones all around. 9/10 sound quality 7/10 build quality/design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruby,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Sound quality
New to over the ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've read multiple reviews on all over the ear headphones. I thought about saving money and going with the cheaper headset, but I'm glad I spent the extra money on these headphones! The ambient sound is crazy. I didn't realize the headphones were on my ears when it was active. The noise canceling is excellent. Connection to Bluetooth was super easy. Comfort seemed good, since I've never had over the ear headphones. Never ran the battery passed 30 hrs of playback so I believe the battery time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Golfpro,
You made the right choice! Thank you for reaching out to us today. We're always happy to hear from you. We're pleased that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David
Killer sound, icky headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for over ear headphones for 3 years. Love the Bose 700s but they’re fading fast. Everyone recommended the XM5s and for good reason— the eq is incredible and makes finding the right sound possible. ANC is very good, no issues with connectivity, overall solid product. My issue with the headphones is they are uncomfortable to wear for more than an hour. I use them for work and find I have a headache where the headband sits on the top of my head after about only an hour of wear. I don’t have a large head, more on the average/small size, but something about the headband pushes awkwardly on me and no amount of adjusting has fixed it. The earcups also sit a bit low on my head, even with the headband tight, so the top of the earcups sit right above my ears. To wear them for past a hour, I wear a ball cap with the XM5s over the top for a bit more cushioning to be comfortable. The ear cups are also a bit on the warm side to me and I don’t run hot as a person. I do recommend the product, but highly recommend trying them first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahB,
Thank you for sharing such a detailed review! It’s great to hear how much you appreciate the sound quality and ANC on the WH1000XM5 headphones—they’re definitely a standout in those areas. We’re sorry to hear about the discomfort you’ve experienced. You can follow this link on the steps recommended on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5.
Thank you for your recommendation, and for choosing Sony! We look forward to improving your experience!
Sincerely,
Maria
- Pros mentioned:Sound quality
Best headphones ive bought!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Ever since I got my Sony XM3's I've been with Sony headphones and each year they make improvements, If you want a great quality sound this is a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar,
That's excellent feedback! We're delighted to hear that you're continuing the journey from the XM3s and are impressed with the sound quality and continuous improvements in the WH-1000XM5 headphones. Your enthusiasm confirms that the premium audio experience remains a must-have feature for our customers!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Fantastic software first headset - not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing and really helps me lock in ehile im working since im easily distracted.trying to use it with windows I had some driver issues and i had to google a whole bunch of stuff to get good quality and low latency but it eventually worked like a charm. Thats my biggest gripe. Some minor bugs or things i dont understand. Has a lot of bells and whistles that really surprised me and showed how far you can take the software approach. You can control the headset from you phone but also conmect to another device lik your pc etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tori, it's fantastic to hear that the noise canceling on your Sony WH-1000XM5 headphones is amazing and so effective at helping you focus while working, that's exactly what they're designed for! We're glad to hear you were able to resolve the driver issues when connecting them with Windows. And It's great that you're discovering and appreciating the bells and whistles and the depth of the software capabilities. Your insights highlight both the powerful features and areas where we can improve the user experience. Thanks again for your honest 4-star review and for choosing Sony! Best regards, -Dominick
- Pros mentioned:Bass, Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Sound quality is pretty good, base is amazing. Better for android tho, iphone lacks base and max volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjapa,
It is truly wonderful to know that you absolutely love the WH-1000XM5 headphones, especially their pretty good sound quality and amazing bass. We appreciate your valuable insights regarding the performance across different operating systems. Your detailed feedback is very helpful!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
So inconsistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Better then the bose nc 700. Cant speak for the other headphones cus i hvnt tried em. Big problems with these tho, they randomly disconnect and the touch controls stop working randomly. Not at all acceptble even remotely considering the price range. Sadly im returning. The sony headpones app is a blessing. You got like 5 different sound equlizer presets and its really nice with optjons to turn off touch controls. The noise cancelling and transparency mode are a godsend. But for 439 after tax and one day delivery I expect sealess bluetooth functionality and consistency. If u wanna try these go for it, you mite love these like i did on my first day. Also dont get black they leave fingerprints everytime but no biggi.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TommyBA,
While we're happy that you like the great sound and you're utilizing the built-in equalizer on the Sony Headphones Connect app, we're sorry to hear you're experiencing intermittent audio and the touch sensor control panel does not respond correctly. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection (via Sony Headphones Connect app) and see if it resolves the problem.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If the problem continues on the WH-1000XM5 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Comfort, Sound quality
The Best headphones you will love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the best headphones I've tried, I loved everything apart, they are super comfortable
I would recommend this to a friend