Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the impeccable sound quality, comfort, and long battery life. The lightweight design, satisfying bass, and snug fit also contribute to a positive user experience. However, some customers have expressed concerns about the lack of foldability, the price point, connectivity issues, and the maximum volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Awesome sound and noise cancellation!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are not ready for how good these sound! The noise cancellation on them is absolutely superb! Sound quality is phenomenal, ease of use and functionality off the charts. It is susceptible to smudges if you have kind of oily hands. The battery life on these headphones are the best I've ever encountered!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLBryant, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the exceptional features and function of our industry-leading Noise Cancelation Headphones WH-1000XM5. To keep your Headphones in mint condition and to avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat, hair oil or other body oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. And always store your headphones in a case or protective bag when not in use. Thanks for leaving us such a wonderful review! Enjoy! -Jess
- Pros mentioned:Bass, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones . Fit Excellent Deep bass sound Bought 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blondie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Incredible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones? No. Heaven? Yes. Really, these things are magnificent. Connecting them were effortless. Sound quality is impeccable, I really enjoy the touch setting on the headphones to turn the volume up/down, skip, outside noise. I really enjoy these headphones. They are easy to clean. Above everything, they have an extremely great battery life and charge time. I would but over and over and over again. If you're on the fence, these are the ones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbigail, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound pretty good. Lots of bass if you’re into that. Can be eq’d to have a nice full sound. Very comfortable. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerM, Amazing! We're glad that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
First Expensive Headphones I've Purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent more than like $100 on headphones before because I was scared it was either a waste of money or I just didn't have the money for good headphones at the time. I took a chance with ghese and i love yhem! Sound is amazing, the noise cancelation is top notch, and the comfort is unparalleled (I actually have earn these for like 12 hours straight no issue). I highly recommend these a month into owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YNGMIKEYJ,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent Comfortable Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far after having these for 3 days they are fantastic. I have used them a decent amount, and everything is great. The comfort is a highlight. I wear glasses and some over the ear headphones feel uncomfortable (like the airpods max) but these feel so good on my head. The noise cancelling is what I would come to expect from first party audio companies nowadays. The sound is great and I haven't noticed any problems. I got these for less because I am an employee and I would likely buy these for full price if I was needing a nice pair of over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalen, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Excellent headphones, OK value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an OK value for the price. The sound quality is excellent from the phones; the quality from the microphones is OK. They are light in weight, which is nice. I wonder how well the ear pads will wear. Overall, the workmanship feels and looks good - as usual for Sony. The microphone does not work when using the wired connection, not mentioned in the documentation! Fortunately the excellent Sony support staff quickly explained that this is how it’s designed. Swiping on the phones to change the volume is clumsy and slow. Also annoying: the power button is an awkwardly placed tiny button. The unit shuts off automatically when taken off, which is nice - but requires more effort than it should to restart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IRISH, We're glad that you are enjoying your new headphones. We're also sorry to hear if the mic doesn't work when using wired connection. The headphones microphone is only transmitted via Bluetooth to your device. If you are using the wire with the headphones, your phone's mic will be enabled.
If the headphones turn off automatically, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Sound is excellent! Battery life is really good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazz,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM5 headphones! It's fantastic to know you find the sound excellent and the battery life really good. We designed these headphones to deliver an exceptional audio experience for extended periods, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Best headset ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headset I ever purchased, high quality, light weight, the noise cancellation is worth the price, my previous one made me felt dizzy when I turn on the noise cancelling everytime, but this one does not, love this headset very much, also recommend to one of my friend. she bought it and love it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geniusrita, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is long anc is good and transparency aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Emaneltorres!
We’re so glad to hear that you’re enjoying the long battery life and the performance of both the noise canceling and transparency modes on your WH-1000XM5! We designed these to be the ultimate versatile headphones for any environment, so it's great to know those features are hitting the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Over The Ears Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony over the ears headphones are great! Good price and awesome sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Realtalk,
We are thrilled to hear that you're loving the clear sound and great value of your new WH-1000XM5 headphones! It’s wonderful to know that the audio quality is hitting the mark for you at every volume level, and we're glad you were able to take advantage of such a great price. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best voice cancelation on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones after tweaked a bit with the EQ! Very light and comfortable and look beautiful! Fast charges in a little over an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product, light, comfy, amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThanhL, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're truly delighted to hear that you are enjoying all the improvements we made on these headphones, especially the exceptional sound and all day comfort with an elegant design. Thank you so much for the amazing review and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality, Weight
Best noise cancelation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great value, super comfortable, it cancels noise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MairaR Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 Stars Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality Design Comport One of the best all 5 stars headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jinggaz, Great! We're glad that you like the sound, design, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
A worthy uograde
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the XM4’s, and they lasted a good 5 years. The XM5’s improve in every way that matters when it comes to sound and noise cancellation. The cups are deeper so they fit better. The connection is better than previous models, with seamless switches between devices working flawlessly. The accompanying app is great for nailing your specific sound settings. Oh and they work without having to be powered on via AUX.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Caden! We're delighted to hear that you loved your new WH-1000XM5 headphones and appreciate your detailed feedback. It's fantastic to know that the improvements in sound quality, noise cancellation, and deeper ear cups have enhanced your experience. We're also glad that the seamless device switching and the accompanying app met your expectations, allowing you to fine-tune your sound settings. Additionally, the functionality via AUX even when powered off is a valuable feature that many users appreciate. Your feedback helps us continue to improve our products and services. Thank you again for your support and for being a valued Sony customer!
Thank you for choosing Sony!
Best regards,
Gus
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Broke after 7Mo and Sony says it’s normal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome for 7months yep! You read that right. I’m a Developer in my mid 40’s with Autism so I wore them all the time. I was meticulous with how I cared for them as I do with all my things but especially my precious headphones. They broke at the joint where the cup meets the headband for no reason. By that I mean I wasn’t stretching them, laying in them, I didn’t drop them, smash them I just picked them up off the desk and the cup dangled. They still work. But here’s the best part. My “warranty” would be considered manufacturer because it’s been less than a year and Sony says they don’t cover “cosmetic defects as a result of normal wear” is that so!? So that’s normal?? Then they told me it’s because I did something which I did not. I have $20 Amazon headphones for 3-4 years give me a break. Then the Sony rep said “they are not designed to last very long we can give you a one time $50 discount on a new pair” What a joke!! You can buy them if you can afford what others have called poor craftsmanship because this plastic is cheap crap! And because of how Sony treated me I have wanted to let everyone everywhere know what you are getting into with this product and company. I was loyal for years now never again will they get a penny of my money. 7 months you guys! 7 months!! But that sound awesome for the time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheOnlyRealEva,
We are sorry to hear about what happened. This is definitely not the customer experience we want you to have. We can review your case so we can better understand your situation. You can email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Sincerely,
Vincent
- Pros mentioned:Sound quality, Weight
Amazing quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, good quality built and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KritikaMishra,
Thank you for choosing Sony!
We're thrilled to hear you love the WH1000XM5's build quality and lightweight design! Your feedback inspires us to keep creating products that balance comfort and performance. Enjoy your headphones!
Best regards,
-Fred