Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the impeccable sound quality, comfort, and long battery life. The lightweight design, satisfying bass, and snug fit also contribute to a positive user experience. However, some customers have expressed concerns about the lack of foldability, the price point, connectivity issues, and the maximum volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort! Noise cancellation is brilliant Connectivity with Apple products could improve
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NishS, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony head phones are the best I’ve ever used. I have them paired with two devices and it switches seamlessly. The noise canceling is amazing. I also used them on video calls and the microphone does a great job canceling background noise as I work from home. I used to have a set of Bose headphones, and these perform far better than those. Highly recommend this product. Also the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!
I would recommend this to a friend - Pros mentioned:Sound quality
Buy These, Not AirPods Max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall breakdown: Pros - Great sound (for mainstream Bluetooth headphones, wired will always be better in the high-end) Amazing noise canceling, passive is good but active is incredible Nice ambient noise passthrough Great connectivity - 3.5mm or Bluetooth, multi device Good build quality General, one-size-fits-all design Mature and intuitive touch controls Useful companion app to further fine-tune your gear Much better carrying case than the competition from Apple Included charging and aux cable Cons - Thin and somewhat uncomfortable head band, depends on the shape of the user's head The black model easily becomes dirty but has been equally easy to clean, more of a nitpick that anything Truly wonderful active noise canceling. Puts any in-ear headphones with active noise canceling to shame, which it should as the form factor would be wasted if this were not true. Even the passive noise canceling with the headphones off is enjoyable and requires no battery. The presence of a 3.5 mm headphone jack is also greatly appreciated and nice to use, for example, in a setting such as a flight that might have a monitor with no Bluetooth connectivity. The Bluetooth range is also substantial - I am able to leave my phone at another level of my house and walk around without connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gage, Wonderful! We're thrilled to hear that you like the noise canceling function of the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality, Weight
AWSOME XM5. Sony gave us major improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it again. After reading reviews online i decided to pull the trigger and purchase the XM5 and they did not disappoint. The headphones were amazing at launch and with a software update or 2 they can only get better. The sound isolation is top notch, i could barely hear anything with nothing playing. When the music was super low I couldnt hear a thing. They're lighter than the XM4, but the carrying case is a bit bigger. If you're contemplating getting them. Just get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcsly,
You made the right choice! We're glad that you are enjoying the noise canceling function and weight of the headphones. We also appreciate your review about the supplied case. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony Xm5 Reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of overeat headphones exceeded expectations. The battery life is fantastic, which also has fast charging speeds. The sound cancellation has taken a major jump from the previous generation. The headphones also come with the option to download an app which takes the enjoyment of the headphones to another level. Overall, worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanR, we're glad you are enjoying your new headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
BUY THESE NOW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are so comfortable, anfforable and great at noise cancelling. Wore them on a recent flight to Disney. So easy to pair and connect! I tried the new Apple ones in the store and they were so heavy and uncomfortable. Shout out to the sales associate who suggested the ones I purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseC, That's awesome! Thanks for sharing you experience. We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are Worth getting because it has so many functions with it they have noise, cancellation and Speak to talk and ambient sound. Also, this is good for the gym because it stays on your head and it’s just on any type of head size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo
Great for the gym
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did tons of research on youtube on what headphones to get. I narrowed my decision down to the Airpods Max and these. I only use these for the gym and have no complaints. The ANC feature is the greatest thing ever created. I use it while squatting, bench, and deadlifts. Has never fallen off of my head. Can’t complain about anything. Also, I know it’s not meant to get wet. Looking to see how the swea will impact the headphones in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mackel, Awesome! We're pleased to hear that you like the overall features of the WH-1000XM5 and that it is helping you stay fit in the gym. This model doesn't have an IPX rating since it's not waterproof. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life
Worth the leap of faith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
The boss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound, great App, love the design Nice Fit, Loveit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingdede, Amazing! We're thrilled to hear you love the design, great sound, excellent fit, and app of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and ANC. Fits comfortably. Bluetooth range is very far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
There really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, the price is a bit hard to get behind but they are the best pair of headphones that I have wver owned. Great noise cancelation, the ambient noise is wonderful and they feel amazing to wear for long periods due to the vegan leather. I would highly recvomwnd execpt for thr fact that they have oittle to no sweat/water resistance so do be careful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerpySlurpy602,
Thank you for the 5-star rating and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Sound Equals Quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones as long as you are not using them outside. The instructions say they can't get wet and you can't sweat on them. So much for exercising. Otherwise, they had a beautiful sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LennyV,
We're pleased to hear that! Thank you for giving your Sony headphones a fantastic 5-star rating! We're grateful you’re enjoying their beautiful sound quality—it’s one of the standout features of your Sony WH-1000XM5. We appreciate your note on usage limitations outdoors and around moisture, as the design does prioritize pristine audio performance.
Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
DiegoV.
- Pros mentioned:Battery life, Comfort
Look at you go in that head gear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, very comfortable. A little annoying with the sound detection, but overall very easy to connect to Bluetooth and lasting charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph, Thank you for your review of the Sony WH1000XM5! We're glad you like the comfortable fit, easy Bluetooth pairing, and excellent battery life of your new Sony headphones. We understand your concern regarding sound detection feature. To improve your experience, you can try turning off the Adaptive Sound Control in the "Sony | Headphones Connect" app and manually adjusting the noise canceling settings as needed. This should help reduce any unwanted changes in sound detection and provide a more consistent listening experience. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great to workout with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great to workout with & music is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisetteC,
It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.
Best regards, Eliab