Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones highly for their exceptional sound quality, comfort, and long battery life. The lightweight design, satisfying bass, snug fit, and sleek aesthetics are also appreciated. However, some customers find the lack of foldability and the price to be drawbacks, while others have experienced occasional connectivity issues and feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Love the noise canceling. I use the for work and gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Cutting edge ANC, absolutely tortuous design.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far some of the cheapest feeling headphones I've ever owned. If the $400 price tag is worth only the good ANC and decent sound balance, then yes these are pretty good headphones. However, the build quality and the constant issues with the Bluetooth and software make these headphones some of the worst I've ever owned. I find myself continuously having to go back to my $100(now $60) JBL 660 NC headphones for so many use cases. The only benefit I have found with the XM5 headphones over the JBL is the microphone that is very decent at cutting out background talking. The ANC is impressive but most headphones have ANC and they all work pretty well within margin of each other. You should not wear these headphones to do any slight physical activity in as they are incredibly thermally insulated and are very susceptible to sweat and water damage as acknowledged by Sony themselves when they put a warning label in the box telling you to NOT SWEAT ON THEIR HEADPHONES, or they will be damaged. Appalling in this day and age. If you want to replace the horribly uncomfortable and hot ear pads, you will lose any edge of the decent ANC. The battery on these XM5 headphones is about half the performance of my JBL headphones. The headband is much more uncomfortable than any headset I've used. The padding is minimal and the band is made very narrow as a rounded tube making the pressure points very concentrated along the top of the head, very poor design choice. Most headphone bands are flat and wide to avoid these issues. I have to constantly use the app to switch back and forth from quality mode to stability mode for several different apps that will not play sound of on one mode or the other. This is a completely new issue I've never had on any headphones prior. There is a slew of issues with the useability of the app that I'm frankly uninterested in laying out here. All in all Sony apparently believes that it's decent out of the box equalizer settings and ANC is worth the abject torture it is to use these headphones that are somehow cutting edge and 30 years old in design. Pick a different headphone if you're in the market.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
- Pros mentioned:Sound quality, Weight
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic for everyday use. They are the lightest headphones that I have used so far, and sound amazing. The key use me and friends have seen with them comes with utilizing their amazing sound canceling for everyday work such as mowing lawns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound Robust frame and sleek design Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thanks for the review. We're thrilled you’re enjoying the WH1000XM5 headphones with their excellent sound, robust frame, and sleek design. We truly appreciate your recommendation and your choice of Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Best yet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound...wish it was little cheaper but its worth the amount. It has great noise canceling feature. I think that Bose does a good job in that aspect, i jut don't think you should completely not hear the outside noise for safety reasons. So with that Sony does it just right with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungFan We're glad that you are enjoying the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
First from series that i Like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More character sound than the previous model. It is very light. Good quality of materials. I like more my B&W PX7 S2, but I was pleasantly surprised when I tried this one. Because I am wasn't fun of Sony - WH-1000XM4 and Sony - WH-1000XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmytro, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Top Tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, I use these everyday and the sound quality and noise cancellation is the best I have had so far on a headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EthanP!
We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Easy to use, sounds amazing and great carry case!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to use and sounds amazing! Very lightweight and the carrying case is super helpful for traveling. Love these headphones. Very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesC, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit with good acoustic and noise canceling quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, That's fantastic to hear! We're thrilled that your Sony XM5 headphones fit you perfectly and that you're enjoying their incredible sound quality and noise-cancelling features. Thank you for choosing Sony! Enjoy your listening experience! -Maria
- Pros mentioned:Sound quality, Weight
GOOD HEADPHONES
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Good size. Good Noise cancelling. Needs app improvement though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorR, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
A much better option from the AirPods Max IMO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of the Apple ecosystem however there is one area I am very particular on and that's audio. AirPods work great for business calls and mobility, AirPod Pros are fantastic for audiophiles, noise cancellation. AirPod Max is where it changes for me - the sound is very tinny and artificially boosted. This, combined with the silly case needed for on/off function, the weight and less battery life had me looking elsewhere for a proper over-the-ear headphone. Enter the WH-1000XM5. The Sony App allows for endless customization of sound which lets me tailor my audio experience for the sound I am looking for. This makes me feel better about my experience and the sound is more accurate. Some of the "smart" gps options for sound and noise cancellation are gimmicky and I don't bother with them. Just a tip - the black has a very smooth black finish that shows greasy fingers. I exchanged them for this silver which has a grittier matte finish and doesn't show fingerprints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, we're glad you are enjoying our industry-leading noise canceling headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Beats most headphones on market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones purchased in last 3 years. Gone through AirPods, all beats lines, and even sennheiser and nothing compares to the comfort/sound/microphone quality that these provide. Would give more stars if possible. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZehSpud, Great! We are truly delighted that you are very much satisfied with the sound, comfort and mic quality of our Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Awesome Headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head set is SPECTACULAR, charge lasts forever, very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frostola,
Perfect! We're thrilled that you like the battery life and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this headphones have been amazing... My son enjoys useing them everyday when he works out and also the hand gestures that you can wave your hand over the right side of the headphone makes it lot real easy instead of clicking on your phone or pushing the button... I would definitely recommend to anybody that works out and wants noise cancellation to stay focused...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelG,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones are making workouts more enjoyable for your son. Thank you for recommending and choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Best headphones I own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I also love the noise cancellation for my studies. I highly recommend this one. It connects to both my phone and my computer and I can effortlessly switch between the two. I’ve had it for a few months and have only charged them once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrinityW, We're glad that you like the sound quality, noise canceling, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great audio quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio quality, just the right amount of bass, significantly superior sound compared to Apple products and cheaper. The only drawback was the headphones, as they caused perspiration in the ears after prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nila, Awesome! We're delighted to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancellation, excellent overall sound quality, and very comfortable during long term wear. Amazing set of headphones and considerably better than running ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffS,
We are beyond pleased to hear that your experience with the WH-1000XM5 has been so positive!
It is fantastic that you are enjoying the Integrated Processor V1, which works alongside multiple microphones to deliver our most advanced noise cancellation yet. We are also happy to hear you are finding them comfortable for long-term wear, thanks to the soft fit leather and lightweight design that makes them a great alternative to earbuds for extended listening sessions.
Thank you for choosing Sony.
Regards,
Dominick