Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase has been great and the quality is top tier but Best Buy customer service was the star of the show and stellar!! Definitely made me feel appreciated!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MjW1! We're thrilled to hear that your purchase of the WH-1000XM5 has been great and that you are impressed with the quality. We aim for a top-tier experience, and it is wonderful to know that you feel appreciated by Best Buy's customer service as well.
The WH-1000XM5 is designed with exceptional features that enhance your listening experience, including advanced noise canceling technology and superior sound quality. If you have any specific questions or need assistance in utilizing any features, feel free to ask!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Excellent noise cancelling and sound is clear, but not sure if they are really that much better than most other headphone. I am not an audiophile, but I like them. I do have a problem at times watching a movie on my iPad with these headphone, where they beep at me and my movie pauses. It seems like the problem with the headphones, but I am not 100% sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, Thank you for sharing your experience with your Sony WH-1000XM5 headphones. We're glad to hear that you’re enjoying the excellent noise cancellation and sound quality! We completely understand how frustrating it can be when your movie pauses unexpectedly—especially when you’re trying to relax. This issue could be caused by accidental touch sensor activations, multi-device pairing conflicts, or auto power-off settings. Here are a few things that might help: Accidental touch sensor activation: Sometimes, the headphones may register an unintended touch. You can learn more here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=tap Multi-device pairing conflicts: If your headphones are connected to multiple devices, they may switch unexpectedly. Try disabling this feature: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi Auto power-off settings: The headphones might be set to turn off after a certain period of inactivity. Here’s how to check: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power%20off It’s also a good idea to update your firmware, as this can resolve unexpected issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If none of these solutions work, I’d really recommend reaching out to Sony Support—they’d be happy to assist further: us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We truly appreciate your feedback and hope you can fully enjoy your headphones without any interruptions! Best, Maria
- Pros mentioned:Sound quality
Favorite workout headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass! I truly enjoy wearing these headphones while working a sweat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.
Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Does In-fact HAve Best in Class ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. My primary use for these is actually work as i work from home with our two young kids who like to scream and be loud constantly. They really improve my focus with their best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD,
That's a great use case! We're so glad to hear the noise cancellation is helping you stay focused in a busy home environment! Sounds like the WH1000XM5 are making a real difference in your workday. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality, Weight
A concert in your ear hole and light as a feather
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Light. Like feathers on my ears but the sound quality is astonishing! So glad I bought these. I replaced my older Sony headphones so I knew I’d be happy with the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasG, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
All around good set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good, crisp. Lacks a bit of booming bass compared to my much older Beats Pro (before the apple merge). Noise cancelling is good, the dynamic mode leaves some room for improvement. Overall great set, nice and light on the head too. I'd say theyre $100 overpriced, given some of my $100-200 headphones are pretty close in terms of sound quality alone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomD, We're glad that you like the sound quality and noise canceling function. Please ensure to download the Headphones Connect app. It has an equalizer that can be use to customize the settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones. Noise cancelling is very effective. The only thing, is I would just pay the extra $60 for the xm6 right now, since the noise cancelling is even better with those.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RyanL!
It is great to hear that you're finding the noise cancelling on your WH-1000XM5 so effective—it really is a benchmark for clear listening.
We also appreciate you sharing your perspective on the value of the WH-1000XM6. You make a great point; while the XM5 remains a top-tier performer, the newer XM6 features our updated QN3 processor and 12 microphones to push that noise cancelling even further. It’s helpful for other shoppers to hear how you weigh that price difference against the latest tech!
Thank you for being a part of the Sony community.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
GAME CHANGER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER GO WITHOUT THESE HEADPHONES AGAIN. I WORE THEM ON A 12 HOUR FLIGHT AND THEY WERE COMFORTABLE AND THE SOUND REDUCTION IS AMAZING. SUCH CLEAR SOUND AS WELL. LOVE THEM!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuinnW, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My fifth pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation however between the touch pad control system and the size adjustment not having any click into the place it definitely is annoying.
I would recommend this to a friend- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve bought. I’ve had the AirPod maxes and the AirPods, but these are the most comfortable of the bunch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyaB,
Thank you so much for your fantastic review! We're thrilled to hear you're enjoying your Sony WH-1000XM5 headphones.
It's wonderful to know you find them to be the most comfortable among other headphones you've tried. We put a lot of work into the new design, focusing on a lighter build and a more comfortable fit, and it's incredibly rewarding to hear that it makes such a difference for you.
We truly appreciate you choosing Sony and are glad you're loving the experience!
Regards,
Dominick
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality (especially if you download the sound connect app and customize the equalizer) but my only grievance would be in the design. Having had multiple pairs of these I would recommend the six’s because they seem to have a better build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the sound quality of your WH-1000XM5 headphones, especially with the ability to customize the EQ in the Headphones Connect app. That's definitely the way to unlock their full potential! We also appreciate your candid thoughts on the design and your recommendations for future models. We're always striving to improve, and your insights are truly valuable.
Best regards,
-Fred
Best Over The Ear Comfort I Have Experienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for the absolute best noise cancellation on the market, look no further. I upgraded from the XM4s, and the WH-1000XM5 is a massive leap forward in both tech and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DVSNF!
Thanks so much for the awesome review and for being a returning fan of the series.
It brings us great joy to hear that the upgrade to the WH-1000XM5 has been such a big win for you!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Pure Bless Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Onces in a life time experience that I never throught I would be able to buy; but here I am loving the bass and sound quality,plus battery life ah pure Bless my anime music in 4k heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Sony is the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought bose quite comfort ultra return. Purchase sony wh-1000xm5 blue I live sound quallity base noise canceltion. I am keeping it Thank you Tony from best buy and sony excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ovir11801,
You made the right choice upgrading to the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
A must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Had the XM4s, these are way better! The old ones used to make my ears uncomfortable after a few hours, dont have the same problem with these! 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello danzr, We appreciate your feedback and we are glad that you like your new Sony WH1000XM5 wireless noise canceling headphoes. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best Headphones for everyday use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with a nice app for easy control. The noise canceling is one of the best noise canceling out there! And comfortable Headphones with clarity in sound and that cover and listen feature is bomb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GandhiV, great! We're glad you like the noise canceling feature, comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Understated look. Comfortable Perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Thank you for your review! We’re so glad to hear your WH1000XM5 meets your expectations with its great sound, sleek design, and comfort.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Another fine Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned Sony XM3 and XM4 wireless headphones. The XM5 is a significant upgrade with a more refined and neutral sound. However, I don't notice much difference in the quality of noise cancelling, compared to the XM4. The XM5 is comfortable and easy to setup and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby1947, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl