Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5 earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, it’s easy tu use, the battery life it’s good and recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rigo, Thanks for the 5 -star rating! We're glad you are happy with your new headphones. Enjoy and thansk for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far THE best headphones ive owned. Great sound, both ambience and noise cancelling ans the NC effect is spot on. Super confortable to use during my workouts. They dont slide and the collr is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anarellano, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Foldability
Why don’t they fold?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and this is one version higher than my previous headset however, this version has such a large footprint. It doesn’t fold so the carrying case is large. I didn’t set it up, went back and upgraded to the 6.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 3angels,
We appreciate your honest feedback on the design of this particular headset. While we're glad you loved the color and the quality, we understand your point about the larger footprint and the non-folding design impacting portability, especially when compared to your previous model. We continuously strive to balance sound quality, features, and design, and user feedback like yours is incredibly valuable as we refine our products.
Thanks for choosing Sony, have a good day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great sounds quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best noise cancellation in the industry imo and the audio quality is great for the price. I would say you can get ebtter audio quality out of more expensive headphones such as the h95 but the comfort on the sony is the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're glad that you are enjoying the the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Top notch quality at a reasonable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Strong noise canceling performance. Battery life is as advertised. There is really nothing bad to say about these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iostream, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Affordable & efficient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headsets! I wear them to the gym everyday & they are so comfortable !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KianaC,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM5 headphones and find them so comfortable for everyday gym use! It's wonderful to know they enhance your workout experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Not Better Than Bose Ultra or Momentum 4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good ANC headphones but the found the ear cups too small and shallow, not very comfortable to use. The stock sound is terrible, will need to EQ in the Sony app, but after EQ sound is not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.
We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.
It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.
Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Better than AirPods Max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent , the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
A proper upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an upgrade from my Beats Solos. Love the sound quality. The noise canceling works great for me and I love there’s an ambient sound mode for when I need to pay attention to my surroundings. The headphones also have an app for complete customization and even includes customizing sound based on the way you wear them. Definitely recommend. My only very slight con is that they are sensitive to certain sounds and movements and I need to take a look at how to turn off the chimes because I prefer uninterrupted listening. Other than that, a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you're enjoying your new headphones, Leslie. We appreciate your input and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the noise cancelling feature when travelling, also, it's comfortable for me, as cover all over the ear, easy sync with my mobile device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodolfo, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I love it the sound is very good and if your a person that loves bass in songs you can adjust it with the app with many different presets
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosefinaC, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Luxury headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling ability. Very comfortable, probably the most comfortable headphones I've had. The app isn't terrible and not required after initial set up, but still fun to play with occasionally. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best On-Ear Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Sony 1000X M3 and I’m really happy with it so far. Music sounds great and the headphones are still comfortable after two hours of consecutive use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pb482,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones ive had so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm5 are very comfortable even over extended time of use. They also have an amazing noise canceling feature that i use constantly would definitely recommend checking out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownMagic, We're glad that you are enjoying the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Easy to set up,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin