Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Paralegal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and very high quality material. Highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gulia!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's wonderful to know that you are happy with both the high-quality sound and the premium materials. We designed these headphones to provide an exceptional listening experience with a comfortable and durable build, and it's great to know we've succeeded.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is amazing! sound quality also amazing. all in all amazing! Worth every $.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi annnnyx, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
Best music listening
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good and best product for listening music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, EmanuelM!
We are delighted to hear that you find the WH-1000XM5 headphones to be the best product for listening to music and that the sound is really good! Delivering outstanding audio quality that allows you to truly connect with your music is what these headphones are all about.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony Headphones use for everything to listen too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Regards, Erin
Amazing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris
Software Engineer in Test
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, all-day comfort, and great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldP2,
Thank you for your feedback! We are thrilled to hear that you are enjoying the amazing sound, all-day comfort, and battery life of the WH-1000XM5. These headphones feature our specially developed 30mm driver for exceptional sound clarity and a soft-fit leather headband for a lightweight, comfortable fit.
Thanks for choosing Sony.
Best regards, Eliab
Awesome headphones, easy to use sound mix app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these over the Apple Airpod Pro Max, even as a heavy Apple product user. I was torn between the MX5’s and Apple Pro Max. Watched several reviews from audiophiles and they all pointed towards the MX4’s and MX5’s for sound quality. Their recommendations did not let me down, these sound amazing. While Apples headphones sound great, the constant power drain on the Max’s is a no go. Having to recharge every few days without even using them was a terrible design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vomi, We're glad to hear that you chose these WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
Aaaaai
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for me. Easy use it, delivery fast......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungD,
We are pleased to learn that the Sony WH-1000XM5 headphones are very nice for you and easy to use!
We designed this latest model with a focus on streamlined usability and the most advanced noise-cancellation to date, so we're thrilled that the experience has been seamless for you. They offer fantastic sound quality and lightweight comfort, making them perfect for both travel and daily listening.
Thank you for trusting Sony!
Regards,
Dominick
Pricey but good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset. Comfortable, multi-hook up options, only thing bad is the price. Noise cancelling is great with this headset
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Richtofensta! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and great noise cancelling. Easy to work. Case is a bit bulky and non-playable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kaatesmom, We are happy that you like the noise canceling feature of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Great Sony Headphones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, noise cancellation works amazing. Use mine for gaming and working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioB, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is a bomb! I love how it sounds and the design is very gorgeous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levy, Amazing! We're thrilled to hear that you love the sound and design. Thank you for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony products, had the MX-4’s and decided to upgrade after two years of those. The service department was wonderfully helpful in this upgrade. The headphones themselves have been redesigned and have both better controls and ear muff joints that seem alot more reinforced from the previous edition. The noise canceling is second to none especially in my loud working environment, I wouldn’t survive without them. Looking forward to the MX-6’s in a few years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderT We appreciate your being one of our long-time valued customer. We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Outstanding experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with an outstanding noise cancellation. Light weight, very satisfied. Sony is always the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deep,
That's great! We're glad to hear that you're satisfied with your purchase and liked the noise canceling and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Lovin’ It
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are wonderful! The bass while not as prevalent (to bass lovers), it is good for its audio clarity. Yes, you don’t get too much of a kick, but Sony more tweaked it for that Treble, Mid and all. The connectivity is great, and I genuinely loved them. Initially these were a trial to test because of curiosity, but ended up loving them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LianV, Thank you for the positive review! We're glad you appreciate the audio clarity, great connectivity, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
great for NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some excellent headphones. Coming from a cheap 40 bucks JBL 520, its been a great leap, and with the correct EQ, its just an incredible experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoaZubiate, What a fantastic upgrade! Moving from a $40 headphones to the Sony WH-1000XM5 sounds like you've truly leaped into a new world of audio experience. It's amazing how the right EQ can transform an already excellent product into something even more incredible. Enjoy your new, immersive sound journey with these top-notch headphones! Thanks for choosing Sony. -Jess
Great headphones (:
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The quality of the headphones themselves is amazing and the sound is great. Would definitely recommend buying these headphones. Honestly worth the amount of money. You’re paying for premium sound. Not great for the gym, they slide off but for traveling and walking they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, We're pleased to hear that you like the sound and overall quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Headband Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the headphones were good but as of September 2025 the band of one side of the headphones has partially come apart. So definitely remember to pay for a warranty because these headphones are too expensive not to have one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TennileC,
Thank you for taking the time to share your experience! We're thrilled to hear that you've been happy with the overall performance of the Sony WH-1000XM5 headphones.
We are truly sorry to hear that the headband has partially come apart so soon. We take build quality very seriously, and that is not the premium experience we intend for our customers.
For this kind of concerns, we strongly encourage you to reach out to our customer support team directly through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We would like the opportunity to investigate this and find a resolution for you. Thank you for considering Sony products!
Regards,
Dominick
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellently. I use for classes, the gym, yoga, Pilates, and every one of my hobbies. The features of the touch pad on the side is very useful and fun to use but difficult to get the hang of, but once figured out it’s easy. The price is worth it for these headphones, I recommend it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin