Customer Ratings & Reviews

I'm upgrading from the XM4 headphones. The redesign of the XM5 seems to strengthen the head band that cracked on my XM4s. Wore them on my first flights both on a long trip to the Middle East from LA and a shorter flight from LA to WA. No issues with battery and the noise cancellation is extremely good. Bluetooth connections are flawless. Minor quibble in that the indication for powering on and off are now tones instead of "words", but I think I can get used to that. Overall comfort is A-, I have a big head and sometimes have to adjust the top band after a while to find a different spot. These are GREAT headphones.

The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones in Black are a game-changer for audio enthusiasts. With exceptional noise cancellation, premium sound quality, and a comfortable fit, they deliver an immersive listening experience. Intelligent features like Adaptive Sound Control and Quick Attention mode enhance usability, while the sleek design adds a touch of sophistication. With long battery life and a stylish black finish, these headphones are a must-have for anyone seeking top-notch audio performance on the go.

The Sony WH-1000XM5 is a true standout in the world of noise-canceling headphones. From the moment I put them on, I was struck by the sleek, minimalist design that feels premium without being flashy. They’re incredibly lightweight, making extended wear comfortable without any discomfort—perfect for long flights, commutes, or marathon study sessions. The noise cancellation is exceptional, building upon the already stellar reputation of the XM4s. Whether it’s blocking out the hum of a crowded café or the roar of an airplane, the XM5 delivers an experience of pure, undisturbed sound. The sound quality is equally impressive, offering deep, rich bass and crystal-clear highs that make everything from classical music to podcasts a joy to listen to. Plus, with its multipoint Bluetooth pairing, it’s easy to switch between my phone and laptop without any hassle. What really makes this purchase shine, though, was the seamless experience I had with Best Buy’s customer service. From start to finish, their team was extremely knowledgeable, helping me choose the right model and even offering tips on how to get the most out of my headphones. I had a few questions about the product’s features, and they were patient and thorough in their responses, making me feel confident in my purchase. When I arrived to pick them up, the curbside service was quick and easy, and everything was ready as promised. Overall, the Sony WH-1000XM5 is an absolute winner for anyone looking for the best in comfort, sound quality, and noise cancellation. And with Best Buy’s fantastic customer service, the buying experience was just as good as the product itself. Highly recommended!

These headphones are seriously amazing. The sound quality is super clear with deep bass, and the noise canceling is out of this world—it blocks out everything, even loud background noise. Perfect for travel, studying, or just chilling. They're really comfortable too, even for long listening sessions. The touch controls are smooth and easy to use, and the battery life lasts forever—I only need to charge them once a week, even with daily use. The mic quality is great for calls, and the multi-device connection is super helpful when switching between my phone and laptop. If you're looking for top-tier headphones, the XM5s are 100% worth it.

These are fantastic headphones and there are only a few small things (nothing that have to do with how they sound) that make the difference between 4 and 5 stars for me. Get all the good stuff out of the way: they sound positively amazing, one of the best in their class (these and AirPods Max are pretty much equal to me in sound quality). They have the absolute BEST noise cancelling I have tried. They're very light and comfortable, and the battery life is great. They paired no problem with whatever Bluetooth devices I had handy. Here's why they're 4 and not 5 for me: - They slide on my head. I know this is very different depending on a lot of factors, but I have the adjust them pretty regularly when I'm wearing them. Your mileage may vary. - They don't fold flat for travel - For some reason on two PC's in my house they sounded terrible when paired via Bluetooth. On other PC's and every other device I tried (including a Steam Deck), they sounded fine. No idea what is happening there. Overall a very worthy option if you're in the market for premium noise cancelling headphones.

The Sony headphones impress with their outstanding sound quality, industry-leading noise cancellation, and sleek design. Whether it’s the WH-1000XM5 or another model, the comfort and battery life are top-notch, making them a perfect choice for music lovers and frequent travelers alike. A truly premium audio experience!

If you take with you anything from my review just take away this: If you want one of the best noise cancellation experiences TRY THESE! With a bump in microphones from last year's model, you now have 8 microphones that enhance the noise cancellation experience and call quality. The audio optimizer really helps to detect the environment that you are in and your conditions in order to give you the audio quality that you are looking for in a premium set of headphones. Sound, is without a doubt one of the best take a ways from these headphones. It is magic, the way they make the 2 processors work to detect noise and provide your ears with crisp and magnificent sounding audio. You even have an optimizer within the headphones app that you can control to your liking. I personally think the default "Bright" is a great setting to get a well rounded sound. When taking calls you can hear your caller well and the 4 microphones used to detect your voice do a great job to focus in on your voice and cancel out any other ambient noise so your caller can clearly hear your voice. Other things of note: - 30 hours of battery life is great but what is even crazier is that with just 3 minutes of charging you can get 3 HOURS of playback if you need to go on say a flight and want to carry these headphones along. - I HATE that these headphones do not flip the ear phones inward but instead flip outward when you hang them around your neck. This is pretty awkward being that you are exposing your ear phones out. - I've noticed that the auto pause when you take off the headphones is hit or miss sometimes. - Storing these headphones flat isn't bad but I wish they could fold in to minimize their space a bit more.

I was delighted to find the headphones on sale during the holidays, so I indulged myself and bought both the Silver and Black colorways. Design & Portability 4/5 - While most people are purchasing these headphones for the overall sound quality and listening experience, I want to briefly touch on the design qualities that I enjoyed and disliked. Compared to the previous iterations of the Wh-1000x series, this generation does not fold into a more compact size. For my lifestyle. this was not an issue. However, if you travel frequently and would like to store these headphones inside a bag, I can attest to their bulk. An appreciated addition that is included with your headphones is a matching case with an inside compartment for cables and accessories. The silver colorway has an incredible, sleek finish compared to the matte black colorway, which will reflect any fingerprints and smears on its surface. This is a minor qualm though, since a quick wipe down with a non-abrasive cloth will get rid of all the marks. After a few weeks of constant use, I noticed minor indentations in the padding from my glasses. Again, this is a minor issue that is purely cosmetic, but I prefer to keep my devices in relative mint condition incase I need to resell them in the future. Software 5/5 - The gesture control features on the right cup of the headphones offer a responsive user experience. You will need to develop muscle memory for the placement of your finger when playing/pausing the audio. The component app allows you to customize the features based on your preferences. The speak to chat feature recognizes your voice which briefly pauses the audio, although I chose to disable this functionality. In the system settings, you have the ability to customize how much ambient sound can penetrate your headphones. If you are in the Apple ecosystem, these connect and handoff to your devices far better than my own set of airpods. I constantly switch between my MacBook and iPhone, and the software is able to accurately reflect without any kinks or issues with disconnection. Sound Quality 5/5 - Sony did a wonderful job developing these headphones, and the sound quality and noise-cancelling components are a testament to that. Upon your first use, it would be ideal to adjust the EQ setting from the app. I found that every user has a specific preference, and for me, the default EQ setting was too mellow. The ANC is a magical experience, white noise is immediately eliminated and any stray frequencies go unnoticed. You are able to hear some of the quieter frequencies in music that would otherwise be unrecognizable. With previous headphones, I found myself on the higher end of the volume spectrum, but with these headphones, the sound is crisp and full enough to keep the volume at a reasonable 40-50 percent. These are absolutely worth the $400 msp. Whether you're using these for consumption purposes, listening/producing music, or sitting in a zoom class, every feature is geared towards longevity. I have never found a problem with discomfort or having to frequently charge the battery, which I know is a deal-breaker for some consumers. I wear them for up to five hours at a time when I need to immerse myself with my work without needing to recharge. You are furnished with a headphone cable that plugs into a regular jack if you don't want the latency associated with Bluetooth audio encoding. Ultimately, these are comfortable, reliable, and some of the most well-designed wireless audio technology on the market from both a sound quality and design-language perspective. If you are looking for a the best of the best in wireless ANC headphones, then these will check all the boxes.

I was incredibly torn betwern the XM5s and XM4s. The latter ate legendary headphones, and I questioned whether the higher price of the XM5s was worth it. I think the 5s justify their highe price for a few key reasons: stronger Acrive Noise Cancellation (ANC), better-than-advertised battery life, larger ear cups, and a noticeably lighter weight. I do still wish the 5s folded up into a more compact carrying size like the 4s, but the superior performance won me over. I also noticed the XM4s sit slightly on the ears. Despite being well padded, they could result in discomfort over time. The XM5s' cups sit fully around my grown man ears and were noticeably more comorrtable. I wore them on a few transatlantic flights and felt fine even after 8+ hours.

Superb sound quality and sumptuous comfort. I wear headphones all night and I love the light weight and generous padding, not to mention the 30-hour battery life. I also appreciate how much more comfortable they are than the Bose Ultras or 45s, which I also tried. I also appreciate that I can disable any type of auto-off or sleep features on these Sony cans, unlike the Bose Ultras that have a sleep mode that I cannot disable.

Quick take aways: Without an EQ, the headphones have a very very dark sound signature (I was not a fan) Sound very good for Bluetooth headphones with EQ, sound okay when wired ANC seems to be decent, lot of customisability in the app ANC works well in standalone mode (without pairing) Battery life is good No form of sweat/water resistance is a minus but can be worked around High noise floor (if you care about that sort of thing) Optional pause with take off and resume with put on feature is amazing! As a preface, the Sony WH-1000XM5 are my first set of ANC headphones. I would consider myself a mild audiophile (I have a DAC, AMP, and too many headphones). With that said, everyone's ears are different so take this with an extra pinch of salt. Out of the box experience: The packaging was quite nice. It included a hard-shell carrying case, USB-C to USB-A charging cable, 1.2m long 3.5mm cable, and the headphones. The connection process for new devices is wonky and leaves a bit to be desired. The initial pairing did not work until I installed the Sony Headphones Connect app from the appstore. After this, you have to power off the device then power on and hold the power button for 5 seconds to enter pairing mode (confirmed by a vocal "pairing" from the headphones). The sound signature left a lot to be desired. For a bit of background, my favourite type of headphone is flat/neutral with a balanced sound signature. I enjoy heavy bass in electronic music and am sensitive to loud highs/mids (I get listener fatigue quite fast from it). I enjoy a lot of variety when listening to music an will try most things out. In particular I regularly listen to Classical, Avant-garde, Experimental, Easy listening, Electronic, Contemporary folk, Latin, Jazz, Rock, and some Traditional folk. I don't tend to listen to much Blues, Rap, or Hip Hop. I occasionally listen to mainstream-Pop and Country. Without EQ, the sound signature is very very dark. The bass is very punchy and present, the mids are recessed, and the highs have their edge taken off. I was not a fan of it for anything but electronic tracks with no vocals and heavy bass. Even then, it wasn't particularly amazing. Anything with vocals will sound horrendous (again, with no EQ) as the bass frequencies in voices will be very pronounced. The ANC worked well for me out of the box. For the open mode, I set it to let near voices through and ambient noise out. I use them with eyeglasses but the ANC still seems to work well. They do a particularly good job of filtering out A/C noises, the electronic whine that appliances generate (not all people can hear this), and running water. The ANC tends to struggle with erratic high pitched noises (as I understand it, most ANC systems do). However, it will dull the noise a tad through both the closed back headphone and ANC component. Adaptations Since I was not a fan of the sound profile out of the box, I set up an EQ profile with these headphones. The Sony Headphones Connect app includes an EQ but I found it to be extremely limited in terms of customisability (I did not like any of the presets that were offered) and not very user friendly. Due to this, I set up my own external EQ using AutoEq (on github) as a starting point. After fine tuning it to my preferences, using the headphones became a much much better experience. They sound very good for Bluetooth headphones. For genres where I like more bass, I strongly prefer the Sony headphones over my Sennheiser and prefer the Sony to my Bose. In wired mode, the headphones definitely sound better but no where near as good as my other wired headphones. If I'm attached to a wire, I would rather just switch to another pair of headphones. With that said, they do sound better if you leave the headphones on while connected with a cable. The ANC works well for me. If I use them for noise canceling without music, it can get unsettlingly quiet in the mornings (which is a great thing). Around others, particularly in the kitchen, the headphones do a very good job of dulling and eliminating noises. The pass through function works well in the event of conversation. I am a very quiet eater but these headphones did a great job canceling out all noises while I ate. I don't use these headphones outside, so I do not know how well they perform with nature's noises. The gesture controls included are useful but a bit too involved to be my go to. If I have physical access to my device, I prefer to use that to control the music. However, the pause on take off feature is amazing! It consistently pauses my media any time I have to take my headphones off and resumes right where it left off and soon as I put it on. Simply magic is the only way I have to explain it (the function can be turned off if you don't like/want it).

These headphones deliver exceptional sound quality. The noise cancellation is top-notch, blocking out distractions effectively. They're comfortable for long listening sessions and have a stylish design. The battery life is impressive, lasting for days on a single charge.

The Sony WH-1000XM5 has arrived as the latest addition to Sony's renowned lineup of premium noise-cancelling headphones. Building upon the success of its predecessor, the WH-1000XM4, this new iteration brings subtle but impactful improvements to two key areas: noise cancellation and microphone clarity. Let's delve into the details and explore just how impressive the XM5 truly is. Noise Cancellation: A Step Above the Rest Sony has consistently set the bar high when it comes to noise cancellation technology, and the WH-1000XM5 raises that bar even further. The XM5s employ an advanced noise cancellation algorithm that surpasses the already outstanding performance of the XM4s. It effectively blocks out external sounds, creating a tranquil listening environment that truly immerses you in your audio experience. Whether you're commuting, working in a noisy environment, or simply seeking solitude, the XM5s excel at shutting out the world around you. Microphone Clarity: Crystal Clear Communication One area where the XM5s triumph over their predecessor is in microphone clarity. The XM4s were already respectable in this regard, but Sony has managed to enhance the microphone quality even further in the XM5 model. With improved noise reduction and signal processing, your voice comes through with exceptional clarity, ensuring your calls and voice commands are effortlessly understood by those on the other end. Whether you're taking an important business call or speaking to a virtual assistant, the XM5s deliver exceptional microphone performance. Comfort and Design: Unmatched Elegance Sony's commitment to comfort and style continues with the WH-1000XM5. Retaining the sleek and modern design of the XM4s, these headphones offer a comfortable fit that can be enjoyed for extended periods. The plush ear cushions and adjustable headband ensure a snug and personalized fit, making them suitable for various head shapes and sizes. Additionally, the XM5s retain the intuitive touch controls found on their predecessor, providing seamless navigation and control at your fingertips. Audio Quality: Audiophile-Grade Excellence In terms of audio performance, the XM5s inherit the exceptional sound quality of the XM4s. The headphones produce a rich and balanced sound signature, with detailed highs, precise mids, and impactful bass. The XM5s support a wide range of audio codecs, including LDAC and aptX HD, ensuring a high-resolution audio experience for compatible devices. Furthermore, the integration of Sony's DSEE Extreme technology enhances the audio quality of compressed files, restoring details that may have been lost during compression. Battery Life and Connectivity: Long-Lasting Convenience The XM5s boast an impressive battery life that matches their predecessor. With up to 30 hours of continuous playback on a single charge, you can enjoy your music throughout the day without worrying about running out of power. The headphones also support quick charging, providing several hours of playtime with just a few minutes of charging. When it comes to connectivity, the XM5s feature Bluetooth 5.2 for a stable and seamless wireless connection, and they also support multi-device pairing, allowing you to effortlessly switch between connected devices. Conclusion: The Sony WH-1000XM5 headphones stand as a testament to Sony's commitment to innovation and audio excellence. With industry-leading noise cancellation technology that surpasses its predecessor, the XM5s elevate the listening experience to new heights. Additionally, the enhanced microphone clarity ensures crystal clear communication in any environment. Coupled with their comfortable design, outstanding audio quality, and long-lasting battery life, the XM5s are the ultimate companion for audiophiles and professionals alike. Sony has once again set the benchmark for premium noise-cancelling

After reading tons of reviews on the Bose QuietComfort and the Sony XM5's, I decided to go to BestBuy to purchase the Bose. Fortunately, BestBuy allows you to try the headphones on! After trying both Sony & Bose, I fell in love with the Sony XM5! I love how lightweight and comfortable they are with my glasses. The sound is great and it's cool to be able to touch the right side to hear ambient sounds when you need to. I connect the XM5's to my Samsung TV set to watch TV at night while my husband goes to bed early. NO problems with the Bluetooth connection even on an older Samsung TV! It works seamlessly on my iPhone for AppleMusic too! I haven't taken the time to learn more about them yet, but the basics like volume control are so easy with touch! :) I encourage you to go to BestBuy and try them out if you're undecided! I've had mine a week and just charged them for the first time! Their charging is FAST! I bought the blue pair and they were on sale for $50 off! Watch for a sale on these and then go get them! I'm so happy I did. I love them so MUCH better than in ear buds that hurt my ears. These don't hurt my ears or my head; I wear them for hours without even feeling them! These are great for working and blocking out most all noises.

I love these headphones, the ANC is great along with the comfortability and weight. I was having connectivity issues at one point but Sony's firmware updates seem to keep the headphones working properly. The battery life is amazing, I find myself losing track of the last time I even plugged them in. Sound quality is at an all time high when Im listening to Spotify or Youtube content. I would recommend these to anyone willing to shell out a little extra for some TRUE quality.

I recently purchased the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones from Best Buy, and I couldn’t be happier with my choice! From the moment I unboxed them, the sleek design and premium build quality were evident. The sound quality is outstanding—crystal clear highs, deep bass, and an immersive experience that truly elevates my music and podcast listening. The noise-canceling feature is a game-changer; whether I’m on a busy commute or trying to focus at home, it effectively blocks out distractions, allowing me to fully immerse myself in whatever I’m listening to. Comfort-wise, these headphones are top-notch. The ear cups are plush and fit snugly without causing any discomfort, even during long listening sessions. The battery life is impressive too—I can go days without needing a charge, and when I do, the quick charge feature is super convenient. Best Buy made the purchasing process seamless, and I appreciated the knowledgeable staff who helped answer my questions. Overall, I highly recommend the Sony WH-1000XM5 headphones to anyone looking for an exceptional audio experience. They’re worth every penny!

These headphones are awesome. Great sound easy to wear. I wear them when I’m walking usually about 3 to 5 miles and I don’t have to charge them for several days. I love the carry case keeps my charging cord and the cord for airplane use all in one place highly recommend them.

Battery is incredible, sound is incredible and super lightweight so they stay comfortable for a long time

the mics for phone calls are great & the sound quality is really good, theyre super light it doesnt even feel like theyre on my head, the controls are super accurate and convenient, battery lasts forever, perfect for gym and sweating, the only thing i dont like is how big they look on my small head but still amazing

Major improvement over the XM-4. The Bass is much refined, though not lacking when compared to the XM-4. Noise cancelling is simple the BEST in the market right now. My AirPods Max can’t even compete to the XM-5 in the ANC arena. Form factor is appreciated though I much more appreciated the folding factor of the XM-4, hence the carrying case is considerable bigger than the XM-4. They are slightly lighter in weight than the already light XM-4, so usage for long periods of time has not been a problem; this plus the fact that the ear cushions are wider and the improved leatherette covering on the ear pads makes the XM-5 feel more much comfortable than the competition. Highly recommended!! You won’t be disappointed.