Customer Ratings & Reviews

Hi AnnamarieC.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Spotlight Cam, Battery so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.


If any additional information is needed regarding your Ring Spotlight Cam, Battery, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi DaveC.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Spotlight Cam Pro! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy to provide you with the detailed instructions for using the Bird's Eye View feature with your Ring Spotlight Cam Pro here:
Tap the Menu icon ☰ in the top left corner
Tap Devices
Tap your device
Tap Motion Settings
Tap Set up Zones on the map at the top or Bird's Eye Zones below it
Tap Set up Feature
Tap Continue
When prompted by the app, select the location where your camera or doorbell is installed. Tap Continue
Mark the location of your device as accurately as possible by dragging the device icon into place. On the split screen with the camera view and device, move the slider to the left or right until the camera view matches the direction of the device
Customize your Bird's Eye Zones by tapping Set up Zones. Tap Continue
Adjust the zone by dragging the circles. Tap Continue
Tap Add Zone. Repeat for two additional zones if necessary, depending on your home configuration. Tap Continue to save your zones
Name the zone and tap Done
Test Bird's Eye Zones by walking to the edge of your motion detection area
Adjust zone range if necessary.
Note: The radar technology that powers Bird's Eye Zones may be affected by weather changes, obstacles, reflections, wifi connectivity and other factors.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.