Customer Ratings & Reviews

Hi Caroline35.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are experiencing issues with replacing the battery. We recommend using the Ring Solar Panel to assist with extending the life of the battery in your Ring Spotlight Cam Pro Battery. The Ring Solar Panel for the Ring camera is a solar power source that can be mounted behind your Ring device. With just a few hours of direct sunlight per day, it can keep your Ring Spotlight Cam Pro fully charged in most cases.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello IowaITguy.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

I would like to provide some additional information around your concerns with the Ring Spotlight Cam Pro. The Ring Spotlight Cam Pro is primarily sold with only one power source included in the box. This device can be purchased as a battery version, as a solar version, or as plug-in version.

Additionally, due to regulations that dictate specific packaging, labeling, and limitations on watt-hour ratings and state of charge for both domestic and international air and ground shipments, Ring devices that are shipped with a Ring Battery Pack must be shipped at a state of charge not exceeding 30% of their rated capacity.

Lastly, the Ring Spotlight Cam Pro does have a feature known as Dual Power Mode. You can optimize the performance of some Ring devices with Dual Power Mode, which switches between Battery Mode and Wired Mode to improve the configuration of key features in a way that works best for your situation. Automated Dual Power Mode is turned on by default when a device is wired and has a battery inserted as a power backup. If your device loses hardwired power, or the hardwired power connection is weak or unstable, your Ring device will start reducing energy consumption by automatically switching from Wired Mode to low-power Battery Mode. If there is no battery inserted into your plug-in device and it is experiencing weak or unstable power, it will automatically switch to Low Power Mode and default to using the battery settings as if it were inserted. This ensures that you will continue to have access to all your device’s features.

If any additional information is needed regarding your Ring Spotlight Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi LindaW.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including video quality. We recommend following these steps in the Ring app: Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. To improve wifi strength, move your Ring device closer to your router. You can also use a Chime Pro, or install an eero mesh router.

We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi BillyFlorida.

Thank you for taking the time to share your experience with us.

We understand how important it is to have a good battery life for your Ring Spotlight Cam Plus. Having longevity in a battery-powered security device, such as the Ring Spotlight Cam Pro, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We would love the opportunity to work with you to ensure your device is performing optimally for your home's environment.

It sounds like you have some concerns with the battery draining too quickly. The rechargeable battery used in the Ring Spotlight Cam Pro can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

You can go to Power Settings in the Ring app to see what features may be draining your battery. Follow these steps in the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices
Tap the individual device (video doorbell or security camera) you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi HermanC.

Thank you for taking the time to share your experience with us. We understand the importance of having access to the Ring app so that you can effectively monitor your home. With the Ring app, you can utilize the features and technology provided by the Ring Spotlight Cam Pro for peace of mind about your home security. We can definitely provide you with more information about the concern that you mentioned in your review.

It sounds like you are concerned with the need to use the Ring app with your device. The Ring Spotlight Cam Pro is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. The product provides outdoor coverage for common blind spot areas in clear HDR. Your Ring app is a powerful piece of software and the command center for all of your Ring devices. To setup your Ring Spotlight Cam Pro in the Ring app, follow these steps:
1. Download and open the Ring app.
2. Select Set Up a Device.
3. Scan QR code with the Ring app. Follow the steps in the app to connect your camera to your Ring account.

The menu (≡) is always in the same place in the upper-left corner of the app. Tapping on it will open a side menu and give you access to the rest of the app's functions.

We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.