Customer Ratings & Reviews

Hi Jrica.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Spotlight Cam Pro! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi icecole29.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Spotlight Cam Pro and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi Wastemymoney.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device such as the Ring Spotlight Cam Pro. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you. We are confident we can help find the right settings for your device to perform optimally.

It sounds like you enjoy the features of the Ring Spotlight Cam Pro, but the battery is draining faster than expected. The rechargeable battery can go months between recharges with normal use; however, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

During the winter months, it's important to note that at temperatures below 40°F, lithium polymer batteries are less effective at holding a charge. Since Ring devices use lithium polymer batteries, when the temperature drops below 40°F, it may be necessary to charge your battery more often. Battery performance will return to normal once the weather warms up and remains above freezing.

You can go to Power Settings in the Ring app to see what features may be draining your battery. Follow these steps to access Power Settings:

Open the Ring app.
Tap the menu (≡) on the top left of the dashboard.
Tap Devices
Tap the individual device (video doorbell or security camera) you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi MarzieS.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

If any additional information is needed regarding your Ring Spotlight Cam Pro Battery, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.