Customer Ratings & Reviews

Hello Lady,

Thank you for taking the time to let us know your experience with your Ring [device]. Having real-time alerts is one of the most vital features your Ring Spotlight Cam has to offer, and we would like to ascertain a suitable solution for you.

Please ensure you have notifications enabled by following these instructions: https://ring.com/support/articles/76udz/Enabling-Notifications-on-a-Mobile-Device. If you're still having trouble after you've enabled notifications in your device settings, you may need to check your Motion Zones and Motion Alerts in the Ring app to ensure your device(s) is registering events that would normally trigger notifications.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Cam Pro concern.

Thank you,
Alexis with Ring

Hi Xrx2.

Thank you for taking the time to share your feedback with us. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the device is not performing as expected. Ring Spotlight Cam Pro is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. The product provides outdoor coverage for common blind spot areas in clear HDR.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Pro.

Thank you,
Melissa from Ring.

Hi BobS.

Thank you for taking the time to leave your review of the Ring Spotlight Cam Pro. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are saddened to hear that the device did not meet your expectations, but are still here to assist you, if needed. The Ring Spotlight Cam Pro is designed with customizable motion detection and adjustability to suit your needs.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Spotlight Cam Pro. We look forward to hearing from you!

Thank you,
Melissa from Ring.

Hi StephenO.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Pro capture all the correct motion events. The Ring Spotlight Cam Pro was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. Here are a few tips to optimize the motion settings on your security camera:

1. Adjust Motion Sensitivity: Ring devices can detect motion up to 30 feet with the Motion Sensitivity slider at the maximum level. If you turn Motion Sensitivity down, this range will be lower, decreasing false motion. If your device is missing motion, increase the Motion Sensitivity using the slider.
2. Change the position of your Ring device: Adjust the position of your camera to improve the accuracy of motion detection.
3. Turn on Smart Alerts: You can enable Smart Alerts on your doorbell or camera to improve motion accuracy in detecting people and other objects, including packages. To turn on Smart Alerts, tap the Motion Settings tile on the device’s page in the Ring app. A Ring Home Plan is required to use Smart Alerts.
4. Change the Motion Frequency: Under Advanced Settings, tap Motion Frequency. You can adjust how often battery-powered devices check for motion. If your device is missing motion events, increase the Motion Frequency to Frequently (Shortest battery life—Motion detection always stays active) in the Ring app. If too much motion is being detected, change the frequency to Regularly (Medium battery life—Motion detection takes a short break after each motion alert) or Periodically (Maximum battery life—Motion detection takes a longer break after each alert).

We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi ArleneZ.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to see who is at your home with the Ring Spotlight Cam Pro. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with information to address the concern you mentioned in your review.

It sounds like you have some concerns with the video quality of your device. The Ring Spotlight Cam Pro offers 1080p HD video quality. Poor wifi signal strength or speeds from your router could be the cause of poor video quality. We recommend following these steps to run a speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi doctortommyguts.

Thank you for taking the time to share your experience.

We understand the importance of your Ring Spotlight Cam Pro working consistently and reliably. The features and technology provided by the Ring Spotlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to ensure your device is working as intended.

It sounds like you are having some trouble with your Ring Spotlight Cam Pro. Spotlight Cam Pro is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. The product provides outdoor coverage for common blind spots in clear HDR. Spotlight Cam Pro comes in four different power options: battery, plug-in, solar, and wired, so you can find the option that best suits your needs.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi ThomasG.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Spotlight Cam Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device does not have a solid wifi connection. Usually, devices falling offline repeatedly are related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. If you live in a densely populated area, there can be multiple wifi networks layered on top of each other, potentially creating interference and other issues. Contact your internet service provider or consult your router manual for tips on how to reduce or prevent this, such as switching channels.

Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1–11, and the 5 GHz band uses channels 36–165. In some cases, your Ring device(s) can fail due to wireless interference or congestion. We recommend switching your router’s channel to 1, 6, or 11, as they do not overlap with other channels.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi ljc19wdld.

Thank you for taking a moment to share your experience with us.

We understand how critical it is for your solar panel to function as intended in order to supply power to your Ring Spotlight Cam Pro so that you can keep a watchful eye on your property. The Ring Solar Panel was certainly intended to extend the battery life on your Ring Spotlight Cam Pro. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device's battery is draining faster than expected. Ring solar panels require direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your Ring devices. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush.

If your battery life is still relatively short even with the solar panel installed, your Ring device's daily activities and subsequent power drain is more than the solar panel can provide. If you receive a lot of motion events in a day, try adjusting your sensitivity to reduce unwanted motion.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi ClaudiaT.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Spotlight Cam Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected.

The Ring Spotlight Cam Pro is compatible with b/g/n wifi networks operating on 2.4 GHz and 5.0 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your wifi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

We also recommend adding a Ring Chime Pro to your network. This device helps to extend your wifi signal to boost the network for all your Ring Spotlight Cam Pro.

If any additional information is needed regarding your Ring Spotlight Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Kelis, I'd be happy to offer some clarification here. The Ring Spotlight Cam Pro will only record when motion is detected or when the Live View is activated, it will not record 24/7. If needed, adjust your Motion Zones to cover the areas you want to be notified about motion in. Do not mount the Spotlight Cam Pro too high or low, and avoid angling it downward too harshly as that will negatively impact the motion detection. You can learn more about motion detection in Ring devices here https://support.ring.com/hc/en-us/articles/360022461232. For more questions or concerns, check out the Ring Community https://community.ring.com/ to see what other neighbors have to say. Best wishes, Ashley from Ring.