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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2222 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the Reader for Magstripe's ease of use, affordability, and compatibility with various devices. Positive feedback also highlights its compact size and straightforward setup process. While some users mention higher than expected fees, the device's performance is generally well-received. A notable limitation is the lack of a chip reader in some models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,222 reviews
  • Rated 2 out of 5 stars

    Honest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest I haven't even used it yet. So don't know what to say about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Square sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying and using this square has decided to keep my money and then close my account. You cannot talk to anyone since you have no way to get the code from your account online. DO NOT WASTE YOUR MONEY

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could have been better and cheaper for what i got

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't last long - third one we've had to purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good product bad rebate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They offer (square) 10$ back when you bought this product but I didn't receive that money in my acct also I wrote an email and no answer

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Hey, there! If you are a net new seller then you will get your first Magstripe reader for free. We would be happy to take a look at your account and help you get your $10 back. If the email response time is too long (it's about 1-2 business days), we hear you and are also available via phone, messaging, and social media. SquareAU

  • Rated 2 out of 5 stars

    Sqaure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't buy this and don't know how it got onto my account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RIP off.. don't waste your money on this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste my money... 500 dollars deposit and I can't touch it..straight up bull.. I'm so mad............And to top it off there is no customer service... where do they do that at....... I'm very unhappy about it...

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Sorry you had trouble getting in touch. Our direct CS team can be reached at: squ.re/contact. SquareAU

  • Rated 1 out of 5 stars

    Wouldn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found out that you had to have an app and go through their providers to make this work. Not well advertised

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Sorry for any confusion! Yes, all of our hardware requires the Square Point of Sale app in order to accept credit cards. Feel free to check out this help article when setting up to make sure everything is set up correctly: squ.re/getstarted SquareAU

  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for use during a craft show . It did not work and I had to enter the information manually

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      We are so sorry to hear your reader did not work for you. All of our hardware comes with a year warranty, so if this ever happens for you again, please contact us immediately so we can troubleshoot with you and get you up and running. You can also troubleshoot from our help page here: squ.re/apptrouble SquareAU

  • Rated 1 out of 5 stars

    Stolen card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased on my stole besst buy credit card!!!! No one asks for ID? No one checks any more!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Reader works great but Square is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you take transactions under 1000 every time I would not recommend this or Square. Customer service just doesn't exist.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The placement of the antenna is crucial to picking up ANY signals. I live for close to multiple local TV stations (5 miles) none of witch were viewable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Best Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is it amazing that the card reader is free after using a redemption code from square, but it is also incredibly convenient. It is a perfect size, I can easily take it off and put it in my pocket when not in use. Also, the app is incredibly easy and fun to use. People are always amazed when I process a transaction from my phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst credit card reader ever. They’ll shut your account off for no reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    To difficult to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took the money and then held it along for a lot of paperwork had to do a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed, may return.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not work with an older Motorola Android phone.

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Hello, sorry to hear that our reader is not completely with your device. Take a look at your device compatibility here: https://squ.re/3ghMqq4 in case you are interested in using Square with another compatible mobile device. SquareAU

  • Rated 1 out of 5 stars

    Good if you aren't a firearms dealer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Square will not accept Federal Firearms dealers. Social justice for legally licensed dealers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DIDNT WORK

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried reaching customer care for square and they didn't replace or advise

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Hey, Jackie. We are sorry to hear about this frustrating experience and would love to know more detail on what happened. You can reach out to us on social media, in app messenger, email, or phone. If this is something you would like to do, please touch base here: squ.re/contactsqsupport SquareAU

  • Rated 1 out of 5 stars

    did not fit my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your staff insured me this model would fit my phone and it did not

    No, I would not recommend this to a friend
    • Brand response from Square
      Posted .

      Sorry your device isn't compatible with the Magstripe reader. For the future, checkout out Square's compatibility list to confirm if your device works with any of our hardware - squareup.com/compatibility SquareAU

  • Rated 1 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system couldn't find my wifes i.d. so she wasn't able to use the square

    No, I would not recommend this to a friend