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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 29 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers have good things to say about the ease of use and plug-and-play setup of the USB WiFi Antenna for DVR & NVR. Many found it simple to connect to their home WiFi and begin using the product immediately. However, some customers reported issues with maintaining a consistent WiFi signal. A few users experienced difficulties connecting to their WiFi network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Time saver…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this antenna to enable WiFi for my security cameras. I could’ve just hardwired it to the router but there were several obstacles. I wasn’t aware this was even an option, so what great time saver. Basically “plug & play”. The antenna is very well make and easily installed. Best Buy definitely had the best price and availability (hence the name). I ordered online and received this in about 3 days. My 4K security camera pictures are super clear and crisp. I actually stretched out an Ethernet cable ( 30 feet)to see it there was a difference in picture quality. I couldn’t see a difference at all. So no cable required. If you have a similar situation, this antenna will solve your problem.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello SteveM,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
      Your feedback is important to us.

      LV - Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very easy to setup working so far so good

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello manny,

      Thank you for sharing your positive feedback. LV - Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up for Swann Security DVR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Swann Security camera DVR. It was easy to set up and allowed me to move the DVR to a more secure location in my house. It has worked well.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Thank you for sharing your 5-star review Bill!
      We appreciate your feedback.
      LV - Swann Team Swann

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and a good product for the low price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda slow

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds are still slower. Instead i bought an eero mesh system and hard wired my nvr to one of the points.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Danpullsheat,

      We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue.You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV-Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and efficient.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So simple!!! All I had to do was plug it in and BAM! Online and I can watch from my phone. Fast and easy!!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello One4allsog,

      Thank you for sharing your positive feedback. We pride ourselves on offering security systems that can be remotely accessed and controlled using the Swann Security application for free right out of the box. We hope you continue to enjoy all of the features our systems have to offer. For assistance, please visit our support page or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV - Swann Team Swann

  • Rated 4 out of 5 stars

    My Dvr Swann

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. The range is good. Devices work well with the swann.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy plug and play..no setup needed..it arrived early so far still working like a champ

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. Please let us know how we can improve your experience. Should you need assistance in the future, please visit our support page or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV - Swann Team Swann

  • Rated 5 out of 5 stars

    DoubleD

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works great and I can see the cameras away from home on my phone. I would recommend it to anyone needing some added security.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello,

      Thank you for reaching out to us and sharing your positive feedback on our Swann - USB WiFi Antenna for DVR & NVR. We are glad to know that our wireless antenna is working for you. It is our goal at Swann to create product accessories that help the overall function of your current device. We look forward to launching similar products in the near future. Your positive feedback is greatly appreciated.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item search for this for months and it works great!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello ChrD,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.

      Your feedback is important to us.
      LV - Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wi-Fi adapter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, and easy to use. Just plug and connect to the Wi-Fi

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Harmin,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System.We hope you continue enjoying all the great features the system offers.

      Your feedback is important to us.
      LV - Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for Swann DVR

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worker right out of the box, just plug and play, no issues at all, feels like it's part of the DVR, just go to wifi settings and connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Engineering

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Qualify products and good service, fast order and easy to pickup

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Thank you for taking the time to share your positive feedback. LV - Swann Team Swann

  • Cons mentioned:
    Wifi signal

    Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this junk. If antenna losses signal for 2 sec you need to manually connect again. Swann software do not automatically connect to Wi-Fi. Every single time you need to do it manually. Insane. I just spoke with Swann support. My router 10 feet away.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello David,

      We are sorry to hear about your recent experience with your Swann product. Please know the upload speed of your internet provider may affect the signal from your router even if it is close to the antenna. We are glad to hear you are now in contact with our support team. We are confident they can get your issue sorted out and offer you any additional assistance you may need. Please visit our support page for further assistance.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV - Swann Team Swann

  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and it works great and it was a great value

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Thanks for your review Nora, we're glad you like this Wi-Fi antenna. It's a simple but effective way to be able to remove the network cable between a DVR box and your router.

      -SD, Swann Team Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just Plug it in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use.... Working just as expected.... Easy to install, just plug it in.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Mrs.Ivory,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
      https://support.swann.com/s/

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Cons mentioned:
    Wifi signal

    Rated 3 out of 5 stars

    WiFi Antenna

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get to connect to my WiFi without calling 800 # for help. Frustrating when you're not tech savvy.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Susie,

      Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Swann USB WiFi Antenna for DVR & NVR. This antenna is only compatible with certain models. Please be sure to confirm that your model is compatible. If you are not able to get a hold of our technical support team, you can call our customer support line during business hours. We can be reached Monday - Friday 8:30 AM - 5 PM PST at 1-800-627-2799. We can gather your contact information and set you for a callback with the next available agent. Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great WiFi connector for camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked exactly as it said really easy to connect to the WiFi in the home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must get!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as intended and is a great add on to DVR to make your security system available on the web. I mainly bought the antenna to connect my DVR to wifi so that I could access my cameras on my iPhone through the mobile app from swann.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There’s better cameras

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras but there’s better systems available… setup is a pain

    No, I would not recommend this to a friend
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