Customer Ratings & Reviews

I bought the white version of this product online and I received it in less than a week. Unfortunately this device would not charge and I had to go to the store and exchange it for a new one. Apparently, based on a quick online search, quite a few of these guns suffer from the same issue of not being able to charge. Weird!

Battery wouldn't charge, so i haven't been able to use it. Trying to get a replacement.

Broke on first charge. Returned and didn’t replace after first use.

Great customer service, however the product stopped charging in a week.

Worth every penny! It's so much quieter than the other massage device that I used to have. It is lightweight. It's convenient to not have to worry about the cord, as long as it's charged up. My husband and I use it every day. He uses it on his legs to help relieve restless leg syndrome. I have chronic shoulder issues and I can't believe how well this loosens up those muscles. It pinpoints my tight muscles and relieves pressure very quickly. More than happy with my purchase!!

It would charge but would not stay on or hold a charge.

Horrible product. First one wouldn’t charge so I went back and got another one…. It wouldn’t charge either. Went back to the store and got my money back. $300 for a dud, great Christmas gift… pshhh!

$400 paperweight. Battery came with 0%, won't charge, and won't turn on.

Out of the box, it never worked. Very disappointing.

I’ve never owned a percussive massager before, so this has been a new experience. Don’t confuse this with any sort of vibrator or other massage devices. This provides serious, deep, penetrating massage intended to be therapeutic and regenerative. At first, it may seem overly aggressive, but you quickly learn to love it as it helps alleviate sore, stiff muscles aa well as various aches and pains. Theragun was one of the first devices of this kind, and over the past 12 years, it has evolved. It’s still one of the most powerful, but in this fourth-generation series it has fully evolved. It’s quiet and a thing of beauty in design and appearance. The build quality and finish is very high end, and it’s priced accordingly. The triangular shape allows you to quickly change your grip and reach any muscle areas with ease and good balance in the hand. One of the biggest complaints I read about previous Theraguns was a near jackhammer level noise level. That’s really been address with this series, and it’s easy to carry on a conversation or watch TV while using it. The Elite has a 120 minute run-time per charge. It comes with five different massage attachments and the recharger. This all fits in an attractive carrying case. There’s a small OLED readout which shows which of 5 different speeds you’re using, and a bar graph which indicates how much pressure you’re applying. You can also select up to three downloadable massage programs of your choosing. This is done through the Bluetooth connected Therabody app. Of course, you can manually use the unit as you wish, but when using the app, it will control running times and intensity. You can also set up a personal routine with as many as 10 different programs to cycle through. That said, my only negative experience was with the app. The Android app has a serious issue and completely bricked my unit while attempting a firmware update. I finally loaded the app on an Apple device which was successful in finishing the update, and I once again have a functional unit. That’s just not acceptable. In Therabody’s defense, they did call me when I sent a support request and have taken note of the problem. Hopefully, this will be corrected quickly. However, I’m giving 4 stars in this review due to this more than minor problem. When corrected, I’d definitely change my rating to 5 stars.

Literally going to return it. Barely works. Didn't meet my needs it only hurt my body more and more

I don’t know what to say anymore. We returned the one that wasn’t charging, and now this new one would not charge neither. I think I’m just gonna ask for refund this time. I will never attempt to buy these machines.

It’s great, but make sure to use it straight or you can get friction burns from it.

Dead on arrival. Run just once and could not start again. Returned.

Giving this a 1 star review as the product received would not charge. Returned the item to Best Buy 6 days after ordering and the price on the item had changed. Purchased item for $299 and in the day I returned, the item was $349 so they wanted to charge me an additional $50 to swap out the exact same item. My husband really loved his gift (and hopes to get to use the product someday) but we will wait until it goes on sale and purchase elsewhere. Thanks for making a simple return process super annoying.

The on/off switch broke after about two weeks of use. Massager worked well before the switch broke. Long battery life was a positive.

Absolute piece of garbage. On my 2nd one now and they do not charge out of the box. Looks like a consistent problem according to tons of online reviews. How can such a big company get away with this?

The Theragun Elite is packaged in a sturdy box that contains a zippered hard-shell fabric-covered case that has compartments for the gun itself, the charger and the 5 attachments. Included is a small instruction booklet with the basics. There is a QR code for a shortcut to download the Therabody app, which allows for storing custom settings. It took a few hours to bring the Elite to full charge. A small OLED screen lets you know how much charge there is in the battery and the current setting for the "percussions per minute." The charger is not a USB type charger but a larger type with a polarized male plug end. The attachments vary from a larger, softer round shape like a small fist to smaller, harder choices like a wedge-shaped one or a point. This machine is powerful so it would be wise to start with the larger, softer attachments first. Theragun has videos on their site showing how their products are used. The Elite is nowhere near as noisy as other corded percussion massagers I have. I wouldn't describe it as "quiet" but not as noisy as others. The battery lasted a long time--the equivalent of at least 4 full massages. This massager is very pinpoint as far as accuracy, and you can see the effect on your muscles and flesh with your own eyes. I found the "point" and "wedge" attachments a little too hard-core for me, the other three are more like little fists and pummel your sore and knotted muscles really well. It was really effective on deltoids, trapezoids and quads. It doesn't take long to smash the aches and knots out. The Android app for the phone is apparently only supporting devices with NFC (Near Field Communication) capabilities so that's a loss of a star for me. I was hoping to connect with Bluetooth.

I had issue with this model RED therabody. I ended up having to return 3 different units because it was not charging at all very frustrated

I bought this for a Christmas gift after researching a little bit And Thera gun seems to be Popular. It has been used a total of three times and when changing the massaging tips the Plastic sleeve that sits inside one of the tips came unglued. The rubber part of the tip came off put the plastic sleeve is stuck on the gun. Maybe it was just coincidence or bad luck but for $300 I expect a little bit more from the product. For the brief time it was used it worked well but quality is important to me. This one is going back and I will try different brand