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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 103 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers praise the PureOne S12 EX Smart Cordless Stick Vacuum's excellent battery life and strong suction power, highlighting its ease of use and the variety of useful attachments. Many appreciate the vacuum's lightweight design and quiet operation, making cleaning easier and more enjoyable. However, some users wish the dustbin was larger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 103 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is fantastic. It works better than both my Dyson and shark. I love that it came with two batteries as well. I always have a fully charged battery .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Eve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Tineco! It is absolutely amazing and makes cleaning easy and fun! I have used it at home and used it as a handheld unit to clean the inside of my cars. Definitely worth Ruhr investment. Did a little homework before settling for this product. I highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated and unique style

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually purchased this to replace a higher end stick vacuum that had died. It would no longer hold a charge. I was quite excited about this as it seemed to have every function I could want at a wonderful price, especially since it was on sale. And the review seemed really good. However, I ended up returning only because I was able to buy a replacement battery for my other stick vacuum. But once that runs its course I will definitely go back to this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cordless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product picks up all those little crumbs. Great thing is it comes with a spare battery for plenty of juice

    I would recommend this to a friend
  • Cons mentioned:
    Dust bin size

    Rated 4 out of 5 stars

    Great value for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, but it fills up very fast and the filter clogs easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CONVENIENCE WITH A CAPITAL “C’

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dread vacuuming because it can be tedious but there is also a physical aspect to it, schlepping a heavy vacuum all around the house, up and down stairs. Then there’s the frustration of plugging it in, trying to keep the electric cord out of the path of the vacuum and Switching plugs as you go from room to room, trailing a 25 foot long cord behind you. Well, you can forget all that with this cordless vacuum. Dyson might be the company that put cordless vacuums on the map but this Tineco takes the concept and does it better but for less $. That’s all you need to know.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Musicman, thank you for taking the time to leave us a review on your PureOne S12 EX! We are so happy you were impressed with your S12 EX and many thanks on the comparison to Dyson and the 5-star review! Your smart cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! What is even more exciting is your S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! Your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! As you noticed your S12 EX easily converts to a handheld vacuum with versatile attachments to reach corners, stairs, crevices, and more. As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at support@tineco.com. Thank you again Musicman and welcome to the Tineco family!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stick vacuum! I reviewed many before making this purchase and couldnt be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Vacuum more like vaclean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other vacuum sucks for as long. Very helpful and puts up a good fight with the husky

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working great so far be too early to give it a 5 star. I’m wondering why it didn’t come with enough places to stow all the extra tools that comes with it. It all hangs on the wall nice and neatly and holds 3 extra attachments but what am I supposed to do with the rest of the tools? There is one other thing to keep in mind is a power source. I ended up going in the attic and found a junction box and tapped into it. Then we were able to fish a wire down the wall and into the closet where we wanted to store the vacuum. Something to think of if you were building a new house.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Rick, thank you for taking the time to leave us a review on your PureOne S12 EX! Your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! What is even more exciting is your S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! The S12 EX also easily converts to a handheld vacuum with versatile attachments to reach corners, stairs, crevices, and more! As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at support@tineco.com. Thank you again Rick and welcome to the Tineco family!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grate engineering

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful vacuum Kids start to clean after them self Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great extra vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't replace our canister vacuum, but great for quick clean ups.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing suction!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life changing machine! I have three cats and a Staffordshire terrier and the amount of hair it picks up and the dust is phenomenal! Super easy clean up too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing worth every penny and quiet too

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Few complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the light, rolls nicely and did a good job. My complaints are that the head is too tall, does not fit under my couch like my dyson did and it also does not go as far under things before the head lifts off the floor.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Came with extra battery which is very practical.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Would Buy Again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great vacuum for hard to reach places.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She like it so...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, quiet and mostly important my wife likes it Had it over a year now and no problems

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cordless Stick Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cordless stick vacuum. The additional battery helps. The vacuum was on sale for a great price.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      lthomas, thank you for taking the time to leave us a review on your Pure One S12 EX! We are so happy you are loving your smart cordless stick vacuum and many thanks for the 5-stars! The S12 EX is a smart, powerful, stick vacuum that is tough enough to clean your entire home! What is even more exciting is your S12 EX comes with TWO batteries to extend your runtime up to 100 minutes, we are so glad you like this feature! Your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! As you noticed your S12 EX easily converts to a handheld vacuum with versatile attachments to reach corners, stairs, crevices, and more. As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at support@tineco.com. Thanks again lthomas and welcome to the Tineco family!

  • Rated 5 out of 5 stars

    Excellent product and convenient to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to use. Works well on hard wood floor and carpet. Extra battery to ensure enough time to clean in shorter time. It cleans well.. owning this product for over 8 month now and no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Hi-Tech vacuum that I ever owned!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tineco vacuum's iLoop is a game changing technology and Tineco went it all-in on technology in building this hi-tech vacuum. If you love technology, you would admire this vacuum cleaner on the amount of digital information it offers. Tineco has combined the robotic floor vacuum and high end vacuums functionalities and features into this Pure S12 EX model. If you are ready to splurge on a high end vacuum that can offer powerful suction and amazing features, Tineco would be the obvious choice. I just compared the noticeable features and main aspects of Pure S12 EX with respect to two other name brand stick vacuums that I own, which are also in the same price range Suction power: I felt that had a higher suction power than my other name brand one when cleaning the carpets with the direct drive tangle free power brush, but definitely beats my other ones on hardwood floor cleaning when using the soft-roller power brush. I liked the fact that iloop color changed from blue to red as I cleaned giving me some indication that I need to do multiple pass to pick up all the dust from my rugs. With a 500W powerful motor you have variable suction power at your disposal that comes in handy when cleaning your cars and trying to get into corners and crevices. I prefer to set the suction power on Auto and let the vacuum adjust the suction power in real time to clean various surfaces but did use the slider bar when cleaning my car as I wanted max power to suck dust and debris from underneath the seat and the unreached corners. I liked the fact that it came with a trigger lock (for continuous power lock) to keep the vacuum running which was very handy while I was cleaning my car and didn't had to worry about holding the trigger during cleaning, good thought Tineco! Cleaning: This is on par with my other vacuums when it comes to picking up fine dust, pollen, pet dander, etc. from my carpet, upholstery, and rugs. I can compare this to my wired high end vacuum that I usually use once a month to pick up the fine dust and pollen from my carpet and upholstery. I can attribute this to the auto suction power capability as I saw iLoop change from blue to orange/red when I was deep cleaning my rugs. This gave me an indication that I need to clean my rugs more often. Also, the powerful LED lights on the two powered cleaning heads are handy when cleaning under couches and beds. I prefer this one compared to my other vacuum when cleaning hardwood as it had rubber wheels and doesn't scratch my hardwood floor. Battery Power: It came with 2 Li-Ion batteries and I used one for about 60 minutes and still had about 25% battery left in it. Extended battery power is a must if you have to clean your entire house and the spare battery comes in handy for extended cleaning. My other stick vacuum's battery usually lasted about 45-60 mins max Accessories: Tineco came with more accessories than any another vacuum I ever owned (have 8 in total). I am a big fan of accessories that I can attach to the stick vacuum to clean my PC, Keyboards, air vents, crevices and corners, couches, etc. Wall mount is handy, but hate to wall mount the 3 different vacuums I currently own, so I chose not to use the mount option other than to charge the battery. Noise and Weight: This one is relatively less noisy than my other ones as I am not constantly running my vacuum on max power and this is super light compared to my Shark and weighs about the same compared to my Dyson stick vacuum. App: The app has some good information - shows the usage history, pretty much like the robotic vacuums app features, battery life, filter maintenance, etc. Definitely recommend trying this vacuum if you are looking for a high end stick vacuum that has better or on par features and functionality compared to name brand ones. I was a little skeptical when I saw the price tag on this vacuum but changed my opinion after comparing this vacuum against the name brand ones that I currently own. Can’t comment on the durability as I only had it for only a week.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      TechGeek, thank you for taking the time to leave us such a detailed review of your Pure One S12 EX! We agree, your S12 EX is amazing and is the most high-tech stick vacuum you've ever owned! Many thanks for the comparison with your Shark and Dyson, we’re so happy that the S12 EX is better or on part with those other brands! As you experienced, your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! I’m so happy you were pleased with the battery life, the S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! As you also experienced, your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! I will also pass along all your feedback to our design team; they are always looking for ways to improve! As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at support@tineco.com. Thanks again TechGeek and welcome to the Tineco family!