Customer Ratings & Reviews

Best Buy needs to stop loading these with junk software. Also be aware Windows 10 takes over and will fight with older Microsoft office outlook programs. The window 10's update display a screen that says " your files are where you left them". It then removes all previous settings you put into outlook like email settings and all preferences. Trying to make you upgrade your outlook software by harassment. Bing is constantly being set as your search engine. All can be overridden by hours of work arounds. Not fun.

I have purchased about 3 of these laptops. They seem to be working well for now. Quite fast and good enough at handling tasks including heavy browsing.

Purchased this laptop on 12/26/2015 simply because of the price and the majority of good reviews , however I should have paid more attention to the poor reviews. This comp has not been used except for 1 hr to start up and has been locked up ever since, it will not allow me to enter a password. Took it back to B/B via Geek Sqaud and they said it was a malware issue and it will cost $199.00 to fix it. So what I have now is a $350 paper weight. So my advice to anyone considering this unit is to read the poor reviews carefully

I purchased this computer after reading good reviews and noticing that Toshiba responded to the poor reviews. The laptop was on sale and it seemed like a great deal - 1 T storage, 6 G memory, DVD burner, and it is touch screen etc. The only thing it didn't have was a VGA port. Many newer laptops don't have this anymore. I asked the sales associate why the newer computers don't have a VGA port and he said it was older technology but that I could get an adaptor to convert HDMI or USB to VGA.I knew about these adapters so I didn't think it would be a big deal. Two days ago I purchased the adapter, as I am preparing for a presentation, and it didn't work. After researching the problem and finally contacting Toshiba, they told me that this type of conversion - HDMI or USB to VGA works with other manufacturers (the adapter worked using an HP budget Laptop) but it won't work on this product. Since the computer is over 15 days old, I cannot return to Best Buy. So this is a waste of time and money. No more Toshiba.

This review is about the Toshiba Satellite C55t-C5300. This laptop looks nice and sturdy and very powerful when it comes to the hardware and software as described by the manufacturer, but please don`t let that fool you into buying one. I bought mine brand new, but just less than 2 months after purchase, it started running really slow and freezing. When I called Toshiba just 2 months after purchasing it brand new for technical support, they pinned the mistake on me saying that because I installed a third-party antivirus (the Webroot antivirus that Best Buy gave me as free during purchase) on it, which they don`t recommend, I have to pay $ 99.65 for a ONE TIME ONLY technical support, guaranteed for the next 14 days for ONLY THE TECHNICAL PROBLEM I AM HAVING. What that means is if I happen to have another technical problem not related to the first one, even within these 14 days, I would have to pay another $ 99.65. Another option being, if I want a one year, technical support, I would have to pay $ 199. These costs would only cover the technical support they are providing, but if I wanted to by a "better" antivirus that they recommend as compatible with Toshiba laptops, different from the webroot that Best Buy gave me for free at purchase and they said don`t recommend as not compatible with Toshiba products, I would have to pay another $ 79. So, for anybody out there thinking about purchasing a Toshiba product, know that you have been warned. Their laptop will run really slow, start freezing and is easily infected by a virus, less than 2 months after purchased brand new, and they will reap you off to get that fixed for you since you installed a third party software (an antivirus) in it, and the work they are going to do to get that fixed is more than the "basic technical support" they cover freely within 90 days after purchase. You see how subjective that is, so guys be warned before buying any Toshiba products.

I returned 2 Toshiba Satellite (same models) to the store. One had a tear on the screen and the other one crashed after I was doing work for my job. I lost my work for my job and called customer service. They restarted my computer and it crashed in the middle of restarting. I tried to put the power on, but the laptop would not come on. I called Toshiba, but they could not give me a reimbursement and expected me to return the second laptop in order to get a third one. They also gave me an option to return the laptop to them and wait until they fix it, but I have to work in order to pay my bills. I do not have time to wait or wonder if the third laptop will work. Bestbuy told me to contact them and when I did Toshiba told me to contact Bestbuy. I then brought an HP and never had a problem since. Toshiba is a brand I will definitely not recommend to anyone. Toshiba, please do not respond for you are the only company that responds to complaints here. Don't prove yourself this way, you should have satisfied the customer when they were already on the phone.

I also had issues with my Toshiba. Initially some tech issues -- and I don't do anything fancy. Even though "sufficient" memory is there, it seems that Toshiba has more problems than other brands with the same specs. But the worst was the hinges failing, just after warranty expiration. I've had other brands for 4+ years with NO problem. No different level of use. Obviously a design flaw. Toshiba was unsympathetic and did nothing to help. You can get the same specs from other manufacturers for the same price. Stay away from Toshiba until they change their attitude.

For price I paid i cant ask for more big hard drive .

I purchased this laptop for work and it performs the tasks that I require without any issues. The touch screen is a nice touch. I would recommend this laptop.

I needed to upgrade my computer & toshiba was recommended by my friends so i research online for the best price and features _ this model seemed like a good buy _ it is a great computer

Great computer and great customer service. Will buy from again.

This is a great computer for the price! Must have!

Computer works good just runs slow. Not made for heavy uses.

This a great laptop, for someone who is online most of the time. Fast, Light, no problems.

I bought this under a month ago and used it a whole 4 times before it completely crashed. Initially the touch screen and mouse were not responding quickly or at all when touched/clicked. Eventually it would go. When starting up Internet explorer it would take forever to load. No a quick response at all for any of the functions. Yesterday it completely crashed. Best Buy accepted the return but would not reimburse for the office package that I loaded on it from them. Now I'm out $53!

I bought this computer, because it was relatively inexpensive, had decent reviews and decent specs. I honestly cannot fathom how this computer has close to a five-star rating. The computer has crashed three times in as many days, freezes consistently and lags worse than a computer on dial up. Not to mention, Windows 10 is still no great feat. While it is pleasant to see the return of a start menu that actually gets you somewhere, the live tiles are cumbersome and frankly obnoxious, and from what I can tell there is no way to disable them. I will admit, I am generally a Mac user, though I still use Windows at work, but using this computer has made me painfully aware of why I stopped using Windows years ago. Save your time and your money and get a different computer.

Within a day of purchasing the laptop, it got stuck in what has been referred to as a "windows restart loop" which is considered to be one of the biggest flaws with windows 10 so far. In order to fix the problem we had to reinstall windows 10 and try to download a ton of updates. After completing this the computer was still working terribly. Additionally, i had my computer nerd friends look at the computer and they found that over 900GB of the harddrive is full (90% of the terabyte harddrive). When attempting to see what was taking up the space it only said other and would not give anymore information. This has been the biggest headache. Do not purchase this laptop. I intend on returning it as soon as possible.

Not sure if its the hardware or the software but everytime I walk away from the computer and come back later by sound does not work. It tells me to reset my audio driver. The only way to do this is to reboot the computer. I spend more time rebooting the computer than I actually do using it and listening to audio files or watching netflix or youtube. This is my third toshiba laptop that I have owned and first one I have ever had this issue with. For $400 it should work better than what it does. Do not buy this if you are wanting to do any type of audio things on it. You will constantly be rebooting to reset the driver so you can listen to anything

20 minutes using this computer and the mousepad has no response. My power button seem not te be working correctly... struggling with my new deal, taking it back tomorrow to bestbuy to get a refund or swap for another computer.

Buy this computer on 01.12.2015 and brought to Ecuador, when I get to my house and wanted to turn it on to use it, take me the big surprise that the computer works plugged in but the battery does not charge any manner, let charge overnight and it did not help now I need you help me out with Toshiba international warranty which can replace the battery in Ecuador, because i will not return to the US until next year and that computer was supposed brand new and should not give any kind of problem.