Customer Ratings & Reviews
- Model:
- Archer C7
- SKU:
- 5889900
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Archer AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance. Many appreciate its straightforward setup and the strong signal it provides throughout their homes. Positive feedback also highlights the router's good value for its price. The inclusion of USB ports for added functionality is another frequently cited advantage.
This summary was generated by AI based on customer reviews.
Customer Service is Worse Than Failing Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product in January 2016 and for the first 18 months it worked great. Then after the 18 months, it started disconnecting and having an inconsistent signal, which is awful for someone who WFH. One minute the signal is excellent and the next it barely exists. Over the past 2 months, I have been on the phone 10+ times with customer representatives in China and the US who gave me several suggestions. None of the suggestions work. It took 2 months and 3 open tickets to get them to ship a refurbished wifi router that wasn't much better than what I bought. The final straw was yesterday when the customer service rep, after 15 minutes of giving me repeated suggestions, said "download a wifi analyzer and call back another time." *Click*. I will never buy another TP-Link product again. Garbage product followed by garbage customer service.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Chris,
We're sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would greatly appreciate another opportunity to follow up with you and address your concerns. At your earliest convenience, please send an e-mail with your contact information and a copy of this review to [email protected] and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-LINK Customer Support
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought mine in dec of 2018 set up was awesome still works like it did the day i bought it and its now the summer of 2020
I would recommend this to a friendEveryone online
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Significantly increased download speed. Allows for many devices online at once.
I would recommend this to a friendGave up after trying four of these routers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1st one and it lasted 28 days. Contacted TP-LINK support and after 30 minutes of trying their suggestions they said the router was defective and to return. Purchased 2nd one and it would not get past the power light, returned. Purchased 3rd one and it would not get past the power light. Contacted TP-LINK support and after 15 minutes of trying their suggestions they said the router was defective and to return. Purchased 4th one from a different store. It worked for 30 minutes until I cycled power on it. Then I could only get the power light and the two GHz lights. Contacted TP-LINK support and after 90 minutes of trying their suggestions they said the router was defective and to return. Went back to my old reliable D-Link router for now. Will never purchased another TP-LINK product.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi there, thanks for the review and feedback!
We're sorry to hear you encountered these difficulties; four separate routers shouldn't have presented these issues, and we would appreciate another opportunity to follow up with you and to help address your concerns. At your earliest convenience, please send an e-mail with your contact information and a copy of this review to [email protected] and we'll have a Support Agent follow up with you directly.
We hope to hear from you soon.
Best Regards,
TP-Link Customer Support
Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my first TP Link a month ago based on so many wonderful reviews, including the New York Times. I noticed right away how cheap the router felt. Like one drop on the floor would shatter the device. Not that I am in the habit of dropping routers. Within two weeks it died. No lights, no start and stop, just dead. I decided to give TP Link another shot and returned the old one for a new one and this one, although it hasn't died, is HORRIBLE. I get a dropped signal multiple times and hour. Their customer service is TERRIBLE. Not only that, the line is often busy, and the hold time to speak to someone can easily take 20 minutes. Once an operator comes on, they are inexperienced, constantly putting me on hold to check with other people. DO NOT BUY TP LINK!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi FigNewtons,
Thank you for sharing your experience with our router. Your Archer C7 shouldn't be losing connectivity, and in your case we highly recommend updating its firmware to ensure optimal performance, as shown in our FAQ here: https://www.tp-link.com/us/faq-2138.html
We're sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you to address your concerns. At your earliest convenience, please send an e-mail to [email protected] and include a link to your review and a copy of any correspondence you may have received from the original support agent(s).
Thank You,
TP-Link Support