Customer Ratings & Reviews
- Model:
- Deco XE75 Pro (3-Pack)
- SKU:
- 6508223
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Deco XE75 Pro's ease of use, extensive coverage, and strong signal, with many praising the straightforward setup and excellent performance. The system's range is also frequently highlighted as a significant benefit. While some users experienced connection issues and found the parental controls limited, the positive feedback on performance and ease of use outweighs these concerns for most. The app is also appreciated for its user-friendly design.
This summary was generated by AI based on customer reviews.
Junk -Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, my WiFi constantly drops, one or two decos will just lose WiFi connection even though it’s hard wired to the AT&T modem/router. I end up having to reboot the deco to restore WiFi. I confirmed that my internet was working. Messaging support they try to have me t/s my modem which is working fine. Then they tell me to swap the deco’s around. Great so now WiFi on main works but I have random the others randomly lose WiFi so I basically spent money on a paper weight.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Reliability issues constantly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are fine. Unfortunately their reliability is awful. We have frequent disconnect and speed issues even wired. Furthermore there is a well documented issue about the LAN ports simply not working.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi santeli,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a piece of junk. Devices disconnect randomly and the speed is very poor. Google reddit reviews to see more for yourself - I'm confident this isnt a "me" issue as it seems to be pervasive with others using this setup. Best Buy's return policy on something they sell that takes days-weeks to diagnose is terrible too and they shouldn't be selling products that dont work as advertised.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Not very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm unable to connect to my modem since I brought it VERY UPSET!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our product. It sounds like your cable modem's MAC (Media Access Control) binding needs to be released and renewed so it can provide an IP address (and Internet) to the Deco Mesh system. This can typically be done using the following steps:
1. Unplug the power from both your main Deco and cable modem
2. Unplug the coax cable from the modem
3. Re-connect power ONLY to your cable modem
4. Wait until the cable modem is fully booted, then re-connect coax
5. Re-connect power to the main Deco and connect it to the modem via Ethernet
This process should release and renew the MAC binding, so your modem can provide connectivity to the Deco Mesh System. If you'd like assistance with any of these steps, please reach out to our toll-free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Faulty Node
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nodes will not stay connected. I keep moving it closer to the main node but it disconnects everyday.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
unsure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not saying this is a bad product. I will say that i could not get this to work. Hard to give opinion on set up and range and signal strength.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Can't get to work with Starlink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using the Starlink ethernet adapter and this mesh system won't connect to the internet. I move it to another that has ATT internet and it connects with no issues. Really disappointed as reviews on other sites suggested this was one of the best for starlink. I tried contacting tp link support and reply email advised they would respond in 1 bus day... That was a joke, no reply and no help. Probably going to return unless geek squad can fix.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you have Starlink Internet, please refer to our FAQ on how to connect a Deco Mesh System with Starlink here: https://www.tp-link.com/us/support/faq/3647/
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than my old Google Nest Wifi which wasn’t handling either wired or wifi traffic well
I would recommend this to a friendNot good returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible coverage, mesh is useless. Better coverage with WiFi 5 router and an extender. Horrible Ping time, dropped signal and poor refresh rate. Signal test says nothing but testing using a WiFi network analyzer shows how bad it is
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date, and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions about our products. Please feel free to reach out using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Terrible Customer Service from Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review the product because the store doesn’t care enough to get it to my house. The store in Sherman Tx has terrible customer service. My appointment for install was scheduled and then canceled without my notification. Regardless of the reason for cancellation, some type of notification was merited.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear your experience was anything less than satisfactory. If you have any questions or concerns about delivery or installation services, please contact Best Buy customer service.
However, if you have any questions about your experience with the product itself, our TP-Link support team is always happy to answer any questions you might have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
TP-Link Deco xe75 is not very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like. Video conference calls were very choppy when sitting within 6 feet if router. Quickly boxed it up and returned for a full refund. Hooked back up my older 10 year old wifi mesh network and video conference calls returned to normal. My internet speed is 1Gb down and 35Mb up.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
very slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, reduced my 2 gig fiber to less than to dsl speed I had years ago. Nothing I did improved it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Joseph,
I hope that before you returned it that you worked with support to find a solution. I am confident that our team could have figured out what was wrong and provided a resolution. For the future please know that TP-Link Support is free and available 24 hours.
Best Regards
TP-Link Systems Support
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi extender not working properly Customer support basic gave up and still waiting for call back to resolve giving it few more days then returning and purchase another brand
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not working properly my internet is still slow
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello James,
We would suggest reaching out to TP-Link support to address your concerns. Our support team can help address these and offer a resolution. Support can be reached by Phone, Chat and email 24/7 and for free.
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about using this product but unfortunately I had problems connecting to the internet. I called there customer support and they decided that it was defective.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our product. If the primary point of concern was encountered when attempting to connect your Deco Mesh System to the Internet, it could be that your cable modem's MAC (Media Access Control) binding needs to be released and renewed, so it can provide an IP address (and Internet) to the Deco. This can typically be done using the following steps:
1. Unplug the power from both your main Deco and cable modem
2. Unplug the coax cable from the modem
3. Re-connect power ONLY to your cable modem
4. Wait until the cable modem is fully booted, then re-connect coax
5. Re-connect power to the Deco and connect it to the modem via Ethernet
This process should release and renew the MAC binding, so your modem can provide connectivity to the Deco. If you'd like assistance with any of these steps, please reach out to our toll-free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Unstable and limited to no support from manufacturer.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Terrible product waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take all filtering rules off in order to work.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Speed
Just as easy to setup as all the others/
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Download the TP-Link application on your phone before disconnecting your main router. This will help avoid potential issues. I found this router hard to set up at first, the trick is to use the software and follow it step by step. There is no password on the router, so the setup is all by the app that you need to download on your phone first. After I got everything up and running all worked fine with real good speed, but still even after getting everything up and running I was tempted to return this router and a ASUS instead, then I found out that ASUS uses the same setup through software to setup there routers and so this rating also goes for just about all routers out there today because most of them are all setup with their own software app. Can I recommend this router, well yes but no. This is because it is a little harder to do than the old routers that used a password, but ASUS and the others use the same setup app today and so it is hard to say if it is for you if this router is easy or hard to setup over there others.
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
Excellent mesh system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a replacement for a 7 year old Nighthawk. The mesh works seamlessly in a 2500 sq ft ranch. It was an upgrade to the single router system. I hard wired one satellite to the base unit. Very pleased with the speed and performance so far.
I would recommend this to a friend - Pros mentioned:Speed
Excellent buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than the old TP link ones. We are transmitting all over our property and everything is fast. My kids game off of 2 of them. at over 250-450/mbs over 100' from the main deco. So nice not running wire! Next to upgrade my actual internet.
I would recommend this to a friend