Customer Ratings & Reviews
- Model:
- KC411S
- SKU:
- 6472518
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Kasa Smart camera's excellent video quality and ease of use, frequently praising its pan, tilt, and motion detection features. The affordable price and convenient SD card storage option are also frequently highlighted as positive aspects. While some users mention minor issues with the app and connectivity, the overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Only work the first time install.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get this one work for the first time at home. Later I toke it out try to install it for work location. Tried over ten times fail to connect. I thought may be my router at work, so I take it home try to install fail to install also. Since it passed the return days. Now I just use it as a paper weight.
No, I would not recommend this to a friend Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to setup. App kept crashing and setup failed. Spent many hours upon hours trying to connect 2 cameras to their application which should not be that difficult. Support is not in the US and responds (not in a timely manner) at off hours not reading the issue noted but responding with a generic canned reply. Could not get personal assistance and felt I was hitting a dead end wall with the lack of assistance with TP support thus returned the cameras.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Kasa smart plugs, bulbs, cameras and switches are designed for quick and easy setup using the Kasa app. If you're having difficulty connecting them to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently strong at the smart device's location.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a while, they’ll stop connecting to Wi-Fi and also if you update the app, they might not work anymore as well
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's 2.4GHz Wi-Fi signal is adequately strong in the camera's location. Within the Kasa app, there's a feature that allows you to measure Wi-Fi signal strength of your Kasa devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up-to-date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
not great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I hoped it would be. It is a very basic camera, and it loses connection a lot.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We always recommend ensuring your router's Wi-Fi signal is adequately strong in the device's location. Within the Kasa Smart app, there's a feature that allows you to measure Wi-Fi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Me → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
No family sharing available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to invite others via app. No family sharing of any kind. Must give username and password to account that setup the camera, not advisable unless you want to give away access to your other TP Link devices as well.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We appreciate your feedback and interest in an account sharing feature, and while it is not currently an available option - we will gladly pass this request to our Kasa team for future consideration.
Our support team is always happy to answer any questions you might have about our products. Please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Poor mobile app
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not that bad for its price everything works great only issues with it is the motion tracking is really late and the mobile app barely work takes 1-2min to load the live view and by then if someone broke into your house they could of hid from the cams view.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The KC411S is designed to provide convenient home monitoring with robust 2K resolution and pan/tilt features - including motion tracking - which can be conveniently controlled via the Kasa app on your smartphone.
If you're having difficulty with network connectivity, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently stable at the device's location. In some environments, the 2.4GHz Wi-Fi spectrum may be congested.
The Kasa app is designed to provide convenient and easy management of your Kasa products, and to run efficiently on your smartphone - it should not take several minutes to load.
You can also use the Kasa app to adjust the motion sensitivity settings to help ensure motion tracking occurs when you want it to.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Great while it lasted - only 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little camera worked great for about 3 weeks. Good video quality, very sensitive to motion and the night vision was good too. Setup was very easy too. THEN all of a sudden it wouldnt stay connected to the Kasa cloud. Im returning it. Its not worth the money spent. Im very disappointed.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We always recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
Your Kasa camera comes with a 2-year warranty, and we would greatly appreciate the opportunity to follow up with you and address your concerns. At your earliest convenience, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
DUD - BUYER BEWARE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera doesn't pan and take at least 5 to 10 minutes before it connects to Wifi. When I place the camera within a foot of the router it still doesn't it still take minutes before it connects. When it finally connect it will disconnect within 10 minutes.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The KC411S is designed to provide convenient home monitoring with robust 2K resolution and pan/tilt features which can be conveniently controlled via the Kasa app on your smartphone.
If you're having difficulty connecting the device to your network during setup, please ensure your router's 2.4GHz Wi-Fi signal is sufficiently stable at the device's location. In some environments, the 2.4GHz Wi-Fi spectrum may be congested.
Please also ensure your smartphone is not connected to a VPN during setup, as this may interfere with the installation process.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Pan tilt
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality wasn’t good. I liked the rotating feature.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. This Kasa Camera is designed to provide 2K resolution video with robust clarity. In your case we would recommend ensuring the camera's monitored area has adequate lighting, and it is receiving adequate Wi-Fi signal strength from your router. You can also check the video resolution setting within the Kasa app to ensure it is set to the preferred resolution for your needs.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Very bad product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. You can only view it from a phone operating system and only for 15 minutes at a time. You have to constantly/continually keep clicking on it to keep it monitoring. Bad, bad, bad!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Kasa Smart 2K HD Pan Tilt camera is designed for use with the Kasa app, which supports Android (5.0 or later) and iOS (10.0 or later) smartphones. Once setup, you can also opt to integrate it with supported services such as Alexa or Google Assistant, and stream the live feed to compatible devices such as Fire TV, Echo Show, and Chromecast.
Please note that as long as you are on the same Wi-Fi network as the camera, the live stream should not time out (unless your smartphone is connected to a VPN). We appreciate your feedback regarding features you would like to see changed in the Kasa app and we will share it with our Kasa team for consideration.
Thank you,
TP-Link Support
Don't buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after two months stop reading SD card and no media play back on other SD card attempts
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. In your case, we would highly recommend contacting our official TP-Link technical support team, and they will gladly help address the concerns you have with your camera's SD card recording functionality. You can reach out to our free support team using any of the resources included with the product, or from our official website (https://www.tp-link.com/us/support/contact-technical-support/), and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Poor support, does not work with Amazon Echo Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor support, does not work with Amazon Echo Show, or tech support does not know how
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Kasa Smart 2K HD Camera. One of the many features offered by our Kasa Camera, is its ability to integrate with Alexa, and stream its Live View to compatible devices such as Echo Show or Fire TV. For more information on how to utilize this feature properly, please refer to our FAQ here: https://www.tp-link.com/us/support/faq/1952/
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Camera performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok foe the price. Jittery pick, constant freezing, and Heavy delays at high res even when only device on Wi-Fi and network.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We always recommend ensuring your router's 2.4GHz Wi-Fi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure Wi-Fi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware by selecting Home → Settings → Firmware Update within the Kasa app.
If you'd like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Motion detection, Pan tilt
Impressed 5/7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely impressed with this panning camera it would be awesome if it was wireless. I love how they did the night vision and you can still see things in some pretty good detail even though it’s monochromatic inverted.it’s still really good detail. The fact that not only can I record everything but then I can also get alerts for there’s somebody in an area or there’s noise heard amd watch it live from the app. The security for the WIFI is pretty legit as well, no unnecessary data transmitted online!
I would recommend this to a friend Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two days..wll not power up, tried everything
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Kasa camera comes with a 2-year warranty, and we would greatly appreciate the opportunity to follow up with you and address your concerns. At your earliest convenience, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Ease of use
Mauri
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very ease to use, I will recommend this product and good price
I would recommend this to a friend - Pros mentioned:Ease of use
Good camera for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to follow instructions so setup and good price and mainly instructions in English and it does the job
I would recommend this to a friend Kasa cam worth the time and is a great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to put in some work to get it to connect (partly my router's fault not the product) but now I have a security camera that is recording on a SD card that I have in house not on some cloud.
I would recommend this to a friendbest bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is unbeatable for it's capability. Easy to set up and very clear display. I definitely recommend it!
I would recommend this to a friendSmart Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for small camera that was easy to install for the inside of my home. This was perfect for what I needed!
I would recommend this to a friend