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Customer Ratings & Reviews

$27.99

Customer reviews

Rating 4.4 out of 5 stars with 9613 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, comfort, and good value for money. Positive feedback also highlights the microphone, compatibility, fit, and weight of the product. However, some customers noted minor drawbacks regarding the volume output and cord length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 463 Showing 9,241-9,260 of 9,613 reviews
  • Rated 1 out of 5 stars

    Quality is poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this headset for maybe 2 months and the plastic headband broke while putting it on my head one day. Turtle Beach's quality has gone down a lot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skraight trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working randomly after only 2 weeks. Low quality

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Xbox one is what I use them for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. I had other headsets before this one and compared them to these. I can’t hear the foot steps that well on COD. That’s important to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor product. Do not buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son cannot hear sound or communicate with his friends. He had thrown out the packaging, so I don't think it can be returned. Total waste of money. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sub-Par

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Constant problems with these headphones when using them for everyday gameplay. I would recommend going with HyperX

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic not clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When talking with others while playing, they said that they could barely hear me. Voice didn't come in clear. I returned them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just didn't like them i couldnt hear out if them

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Tina,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.

      Thank you and best regards! TurtleBeach

  • Pros mentioned:
    Compatibility, Price, Sound quality

    Rated 5 out of 5 stars

    XBOX ONE, PS4, PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to have a separate headset for each different system. PS4 is awesome b/c you can stick about any headset in it and it'll work. Microsoft is money hungry though. Luckily my wife got me an XBOX One this Christmas (Gears of War edition I guess) and I think it came with the "new" controllers with the 3.5mm jack. These headsets work perfect with them. I don't play a lot online, but I'm stationed far from home, so it's nice to play online with my buddies and talk some trash. Sound is pretty good and I can hear shots coming from whatever direction they're being shot from in the game. Useful to know where to run to/from, lol. Also you can adjust the volume on the cable which is quick and handy. My friends say they hear me loud and clear. Best part is these things were less than $40. You can beat that guys. The quality is very nice, it works with multiple systems, and it gets the job done perfectly. I definitely recommend them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked fine until it didn't. Make sure to get a warranty since I had to apply it twice until I upgraded to wireless one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset started hurting my ears after 2 hours of gaming, so if you’re going to game for long period of time I would not recommend this headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Turtle Beach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great but the mic was Junk. The removable mic would not stay in place and could not be picked up by he computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible brand

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible . Second grade set I bought and both times the sound doesn’t come through.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X! We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.



      Thank you and best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Good enough for my 7 year old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 7 year old loves this headset would recommend the warranty to exchange when broken because it is wired and will eventually wear down

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave these to my 17 year old who knows how to take care of headphones, they lasted about 18 months before having issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nobody can hear me when playing online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried everything to get the microphone to work to where people on the other end can hear me. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap plastic. Feels like it's gonna break and sound quality was alright. Good to buy while waiting for a good headset to come through

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not work with my sons ps4, which stated it was compatible.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Mouch,

      We’re sorry to hear about this inconvenience with your Recon 50P. That headset should provide compatibility with the PlayStation 4 console and its controllers. Since you your headset is not functioning as it should; please allow us to assist you with troubleshooting or warranty replacement service if necessary. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 1 out of 5 stars

    Ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get it to work with multiple different controllers. It works fine on other devices, but will not work with my Xbox controllerS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    always break

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These always break so if you buy them you need to purchase the warranty so you can continue to replace them

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Paige,

      We’re sorry to hear about this inconvenience! While Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. That team can be reached right from the support section of the Turtle Beach website and they are always happy to lend a hand.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Overall decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price but quality lacks. Overall if you just need a cheap mic then you can get his until you have enough for another

    No, I would not recommend this to a friend