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Customer Ratings & Reviews

$25.95
Save $2.04
The comparable value is $27.99

Customer reviews

Rating 4.4 out of 5 stars with 9608 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, comfort, and good value for the price. They also appreciate the microphone, compatibility with devices like Xbox, and the comfortable fit and weight. However, some customers note that the volume could be louder and the cord length is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 437 Showing 8,721-8,740 of 9,608 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wakanda Forever! Movie was decent. Overly hyped in my opinion. Overall, the story plot needed work. It felt too cartoonish at times. I had to pause it several times.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good price...not so good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have read a few reviews before buying this gaming headset. I did like the price (they were on sale), but the sweetness of a low price did not overwhelm the bitterness of poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep your money. This headset was a disappointment for an entry level Turtle Beach. It got returned within an hour of its first use for a Razer Headset.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future, if you have any questions or concerns regarding a Turtle beach product, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of low sound can’t really hear when someone is talking. Even if the sound is on full blast, it’s still very low

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Mike,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X headset. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.

      Thank you and best regards! TurtleBeach

  • Rated 1 out of 5 stars

    Do not buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the headset in May and it lasted less than 6 months. I had to purchase a new headset in September. Poor quality. Waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kids love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset for my kids and they love it . Our only problem is that my son pulled off the foam attachment over the microphone and now it’s stretched out a little bit too much and doesn’t want to stay on .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but had to exchange for a new pair after the headphone jack broke. They were only 3 weeks old. BB was good about the exchange.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headset for the price, but nothing to write home about. If you need a headset for cheap, you could do worse than this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It hurts when you wear it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and design are nice, but the headset presses on my head. It gives me headaches while I’m using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great for the short time they lasted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my 8 year old to use for his game and just after the return period ended the microphone stopped working.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son. at first he struggled to find out how to get the headset to work properly. Once he figured it out it was a good deal, hence the reason for the 4 star

    I would recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 3 out of 5 stars

    Cord too short

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice and I would recommend them. However the problem I had was the length of the cord being too short. So I had to return them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone broke in less than a month and i totally forgot I had bought insurance for this. My fault.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      We’re sorry to hear about this inconvenience; however, please note that while Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. TurtleBeach

  • Rated 2 out of 5 stars

    Retuned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we got home, we plugged this new headset in, checked for updates and the microphone sounded terrible to everyone in the chat. Retuned it and bought the a10 astros instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with this product. Mic would not stay in place and sound quality was very poor

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good afternoon,

      We are sorry to hear about the inconvenience you've had. Please be aware that our Support Team is always happy to lend a helping hand under your headset's warranty. That team can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to buy a headset after my factory headset broke, I looked up turtle beach’s and they did not disappoint. I would highly recommend any turtle beach brand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a gift and the user loves it and has had no issues with it. I did buy the optional safety plan to be on safe side since these things can get abused

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fragile and the sound is not very great. But if you are just looking for something that is not too expensive this will be fine.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jesus! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Below average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s hard to hear the game and constantly has a hard time connecting. I wouldn’t recommend this set even for a beginner, spend more money and get a better set

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a value headset. That tries it's best to give you quality. But it's great for kids for headset and easy to use.

    No, I would not recommend this to a friend