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Customer Ratings & Reviews

$25.95
Save $2.04
The comparable value is $27.99

Customer reviews

Rating 4.4 out of 5 stars with 9608 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, comfort, and good value for the price. They also appreciate the microphone, compatibility with devices like Xbox, and the comfortable fit and weight. However, some customers note that the volume could be louder and the cord length is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 441 Showing 8,801-8,820 of 9,608 reviews
  • Rated 1 out of 5 stars

    Poor build quality, way too small

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst headset I’ve ever used. Returned it the same day I bought it after about 30 minutes of use. The material is cheap and it didn’t fit properly on my head. It was way too small. I could see this headset working for your kid or a younger sibling but otherwise I can not recommend this set.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Thanks for your feedback. Due to the wide variations in head sizes and shapes, it's not possible to design a "one-size-fits-all" headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while. TurtleBeach

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash headset. Can’t return it anymore. It just cuts out all sound for some dumb reason at random times. Don’t buy this trash headset. If I could do a 0 star rating I would

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Aizek! We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Not durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be returning the headset. Microphone doesn’t work after less then a week. Probably need to upgrade to a more durable headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Recon headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suddenly just quit working less then two weeks after I bought them

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there,

      We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 4 out of 5 stars

    Good starting head set

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic headphones. Haven't had any issues. Definitely not top shelf but also well worth the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke the first week I bought it. I have to replace these all the time

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a open box idle and the 3.5 mm Jack was broken but I didn't notice until I plugged it into the Xbox controller. I live in entirely too far out to bring it back to the store.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      We are sorry to hear about your experience purchasing an Open-Box Turtle Beach Recon 50 Headset from BestBuy, however, please understand that we are not involved with the verification and distribution of Open-Box items in BestBuy.

      Please contact BestBuy directly for further assistance.

      Thank you! TurtleBeach

  • Rated 2 out of 5 stars

    Good price terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones get the job done, but they are notnso good, and audio quality is bad, also the double cord makes it a hassel to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap easily breakable and squeaks not the best headset by far it is wired it is not capable of decent sound quality its poor quality at best I'd recommend going a step up pay the extra 40$ for a decent set this is not worth the money spent.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Brian,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 50X as what you described does not sound like the usual experience for this headset. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.

      Thank you and best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Microphone placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should've made this headset w/ the ability to choose which side to have the microphone on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bar hurt the top of my head, only had them on 1 hour. Tryed 5 different time to wear them, they still hurt

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Was a hold over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's purchase because he wanted an upgrade from the single ear mic he has been using

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on sale based on the brand recognition but they are underwhelming. I've bought cheaper non gaming headphones that had better sound

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    works so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine so far. bought this because my skull candy headset stopped working in one ear - hope this brand is better. time will tell. thanks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unpleased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase my Daughter made She's not pleased with the performance Sound only comes out of one side

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey Mike,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a great gift for kids. If your kids need good gaming headphones. Look no further

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased for my nephew as a Christmas gift. He is 12 years old and loves to play games, I think he will enjoy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good for kids

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it. Headset felt some on my head. I would recommend it for kids/teens.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning!

      Thank you for leaving your feedback! Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while.

      With that being said, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thank you kindly and have a great start to your week! TurtleBeach

  • Rated 4 out of 5 stars

    Decent headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset this decent. Cushion needs to be improved as well as the plug. I sometimes have to unplug and plug back in to get it to work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the headphones. She gets into her games more when she’s using them

    I would recommend this to a friend