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Customer Ratings & Reviews

$25.95
Save $2.04
The comparable value is $27.99

Customer reviews

Rating 4.4 out of 5 stars with 9608 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, comfort, and good value for the price. They also appreciate the microphone, compatibility with devices like Xbox, and the comfortable fit and weight. However, some customers note that the volume could be louder and the cord length is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 443 Showing 8,841-8,860 of 9,608 reviews
  • Rated 2 out of 5 stars

    my kids headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 week of use, both my boys complained that the sound on these headphones started become scratchy or they could barely hear anything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    These only last 1 year at most

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never had any that lasted more than a year. this one lasted 14 months. bought extra warrantee

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap and cheap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. This is the third pair of this turtle beach headset that I’ve had. I will never buy another pair. These are already breaking down where it plugs into my controller on my PS five. Recommended for no one to buy these.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello 3D,

      We’re sorry to hear about the experience you've had; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thank you kindly and have a great day! TurtleBeach

  • Rated 1 out of 5 stars

    Not made well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s already stopped working. The mic broke within a week.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 1 out of 5 stars

    RISKY! Mic didn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if it was Best Buy’s fault or the manufacturer but I bought these and the mic didn’t work. I had to go return it and exchange for a different headset.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello William! We are sorry to hear about the experience you've had with the microphone on your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have any questions or concerns, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Great Way For Husband to Ignore Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When he has these on, he can’t hear the dinner call, a call for help, or ANY call for that matter. No shorts in the cord and they are holding up just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son use while playing Xbox. The removable mic and volume control are helpful. He seems to like them so far. No comment on the sound quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, i bought it as open box. The cord was ripped out and completely worn out, but package had it listed as excellent. Never open box again.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Samuel!

      We are sorry to hear about the experience you've had with purchasing an open-box Turtle Beach Recon 50 Headset from BestBuy.

      Please know that Turtle Beach is not involved with the verification or distribution of open-box products sold through BestBuy.

      Please contact BestBuy directly for further assistance with your open-box purchase.

      Thank you. TurtleBeach

  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound initially was great,but after 3 weeks of lite use the sound was not as clear. Everything sounds muffled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a week legit the mic stopped working. Can barely hear either

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I'm big on head phones for gaming and other stuff.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones themselves are good but the plug broke easily on them so my daughter can’t even use them anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can be used on a Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter to use on her iMac. It worked perfect requiring no setup. Just plugged them in and they worked fine. It met her needs so no complaints so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Replacement plan is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mute button broke 1 month after purchase & of course can not be returned. If your buying these better buy the replacement plan!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 4 different types of turtle beach headphones for the kids. They seem to like them because they all asked for the same brand

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for a couple of months and then broke. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good to play video games and such. Durability is yet to be seen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son he love it, and he’s use it all the time very good product differently I recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought for my grandsons, not good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for about 2 weeks and they stopped working. wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These seem pretty good so far. The microphone popped off a couple of times early but seams good lately.

    I would recommend this to a friend