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Customer Ratings & Reviews

$25.95
Save $2.04
The comparable value is $27.99

Customer reviews

Rating 4.4 out of 5 stars with 9610 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, comfort, and good value for the price. They also appreciate the microphone, compatibility with devices like Xbox, and the comfortable fit and weight. However, some customers note that the volume could be louder and the cord length is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 481 Showing 9,601-9,610 of 9,610 reviews
  • Rated 1 out of 5 stars

    nnnnnnnn

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not compatible with any xbox controller, unknown if cord broken or headset malfunction. Unable to return per shop b/c of not having package it came in. did not buy warranty and regret that. Useless and waste if my time and money.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning!

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thank you kindly and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Great headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Christmas gift for my son. Shipped faster than expected. Son loves and uses it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time best buyer customer very good service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone stopped working after a couple of weeks

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Christine! We are sorry to hear about the experience you've had with the microphone on your Turtle Beach Recon 50 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 1 out of 5 stars

    REALLY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have liked to use these ( I got them for Christmas) but if you were loyal and bought an Xbox one when it came out you need to pay an extra $25 to even use them because you need a jack.Wow Turtle beach thanks a lot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work on my computer. Not sure why. Installed drivers/etc.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Chad,

      Thank you for leaving your feedback; however, the Recon 50P headset should be work just fine when used with a PC. Please take the time to reach out to our dedicated Support Team so they can look in to this further for you. That team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these and tried to used these with my Xbox one controller. The volume was very low, the mic was not loud. No one could hear me. I ended up taking these back for a refund. I have a different headset thats halfway broke and the clarity and mic is 10x better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless product and customer service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these and neither of them work. What is even worse is trying to get help from Turtle beach support. I assume the company name was chosen to reflect the speed at which they respond to problems. Will be taking both sets back to Best Buy for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too impressed with this headset, the sound quality is poor, I have to fiddle with the jack to get the connection right. The wire is also too short.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It breaks waay to easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to buy 3 different ones because they all broke very easily, they are not that good especially if you rage.

    No, I would not recommend this to a friend