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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9616 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, comfort, and good value for money. Positive feedback also highlights the microphone, compatibility, fit, and weight of the product. However, some customers noted minor drawbacks regarding the volume output and cord length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 387 Showing 7,721-7,740 of 9,616 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset can deliver decent sound but it will not last long. I have had it for three days and im already taking it back due to the fact that the mic started making cackling noises and wouldn't allow me to talk in party chat. Xbox Series S

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Nope,

      We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.

      Thanks and have a great day. TurtleBeach

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two things wish it was a little louder and wireless. Very comfortable though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. He uses it for his Xbox, and loves the mic that is attached. He says it’s loud and you can hear the other party really well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Serves purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Sound without static etc. Does muffle outside sounds well but not completely, which is good. Do not like screw in mic. was a pain getting it to seat the first time. Also mic. does not remain out of way when pushed aside. Good buy just do not expect anything special.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Turtle Beach Headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Turtle beaches headsetsnl but I prefer going with different or Extreme good headsets that are possible.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there!



      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.



      Best regards! TurtleBeach

  • Rated 1 out of 5 stars

    Buy better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although these headphones sound pretty good, especially for such a low cost, the microphone worked for ten minutes then said goodbye and left for vacation. I tried everything, including forums with no such luck.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Gregory,

      We’re sorry to hear about the inconvenience you encountered with your headset's microphone boom; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Best regards and have a great start to your week! TurtleBeach

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Kid loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter bought this for fortnite on her Switch. She loves it and uses it to listen to music on her phone too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty decent phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for gaming, and they pretty much work as intended, it's been 3 months and still going strong,I recommend this product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was not worth the products quality the sound quality is bad

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Ivan,

      We’re sorry to hear about this inconvenience; however, please allow us to assist you with some troubleshooting or further warranty service for your headset if called for under its warranty. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    2nd Try okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one - didnt work. tried one more time....it still works. I guess its a risk. but happy not to return to store this time

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello there,

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my Grandson. He loves them.The sound quality is pretty good. The construction appears flimsy but no problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On sale price made this a good deal. Can not compete with higher priced models though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset, I've used this headset a lor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable headset i've use this a lot in the past but they do break after about a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 9 year old son to talk to his friends from school while they play. He loves it, he’s had for almost 3 months. We haven’t had any issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought Twice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud Breaks Easy Wouldn't Recommend Nice color comes as described

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi Jayee,

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed under the manufacturer's warranty that our products are sold with, whether it be with replacement service or troubleshooting. That team can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Children

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never even got a chance to use them. My nephew lost them the first week smh, no what not to buy him in the future LoL

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic did not work. I tried everything to get it to work. I wanted to be able to chat while playing, but nobody could hear me. This has been a waste of money and time.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Siar! We are sorry to hear about the experience you've had with your Turtle Beach Recon 50 microphone. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Sound Okay, Mic Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my kids. The sound quality is fine and so was the mic when it worked. After about a couple weeks of play, the mic stopped working. My kids aren’t generally rough on these things, so not sure what happened. We broke it? Low quality product? I can’t really say but I wouldn’t buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a new headset for his xbox and this did the trick at a reasonable price! He's happy-I'm haopy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Run!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont buy!!! quality is very plastic trash. they dont hold up and sounds like trash

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Matthew! We are sorry to hear about the experience you've had with your Turtle Beach product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to assist as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached using the “Contact Support” link at the bottom of the Turtle Beach homepage. Best Regards! TurtleBeach