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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 70 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 70 reviews
  • Rated 4 out of 5 stars

    Good Response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is very sensitive to use. Takes some used too for sure. I have not configured it for PVP yet. I mostly use it for PVE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome control no drift great balance all in all one of the controllers I’ve had,,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works great, a bit expensive but really good controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever!!! Has taken my gaming to a whole new experience. Will definitely be buying another one soon!!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Premium Feel, Packed w/Features, and Built to Last

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really enjoying this controller. It works great with my Xbox One S and seems to have excellent battery life. I primarily play RPGs, sports games, and the occasional adventure title. I do not play many shooters on Xbox, so my focus is more on comfort and build quality than ultra-fast FPS response. From the moment you slide it out of the box, the premium feel is obvious. It comes with a high-quality carrying case and includes a variety of swappable parts like d-pads, thumbsticks, and additional buttons. The fightpad button layout is fantastic for anyone who enjoys fighting games like Mortal Kombat or Street Fighter. It was quick to charge, and setup was easy. The included USB dongle got me up and running on my Xbox with no issues. The Victrix software did not install automatically, but I found it in the Xbox store and downloaded it. It adds some customization options, such as adjusting the vibration and rumble settings, which was a nice touch. Nothing groundbreaking, but still useful. One standout feature is the built-in 3.5mm audio jack that supports Dolby Atmos. I plugged in my headphones and the sound quality was excellent. I have been using the controller for over a week and have not needed to recharge it yet. The purple and black color scheme looks great in person. The controller feels solid, and the buttons and triggers all have a nice tactile feel. The triggers in particular have a soft touch that feels surprisingly natural. One major advantage of this controller is that it uses hall effect sensors in the sticks and buttons. This means they use magnets instead of traditional parts like potentiometers, which should reduce issues like stick drift or button failure over time. Overall, I highly recommend the Victrix Pro BFG Reloaded. It is comfortable, customizable, and performs better than the standard Xbox controller in just about every way. If you are looking for a high-end controller that delivers on build quality and flexibility, this is an excellent choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m trying to get back into gaming so pretty good controller would recommend just more on the pricey side

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pc controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller just take a little bit to get used to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    read some bad things about this controller…but for me…it works great!! love how smooth it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Super sensitive triggers but easy to get use to. Make sure to calibrate on an computer before use then it's great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vitrix bfg pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes warzone playable with button mapping. Would recomend this controller to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller and staff at store was amazing!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this. It feels nice in the hand but the actual controller toggles are cheaper sadly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a great controller.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller fun to use, very responsive to game console and games.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Tops in quality, customizability and performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a relative newcomer to modern video gaming, I've been amazed at the sheer variety of accessories now available, both from OEMs and third parties. Having grown up in the PlayStation II era I have less-than-fond memories of the aftermarket controllers I had. They were not well made and chewed through batteries like crazy. That's certainly not the case anymore, and although I've gone to the proverbial dark side by switching to the Xbox ecosystem, I am constantly impressed by the quality of the third-party accessories I've played with. That's absolutely the case with Turtle Beach's latest top-of-the-line controller for Xbox, the Victrix Pro BFG Reloaded. While the name is a bit clunky, the controller is anything but. And this isn't just any controller: it's a modular affair, with swappable modules and upgradable parts. How cool is that? The Victrix Pro arrived in simple, high-quality packaging, all recyclable with very little plastic wrap to speak of. Even better, the controller and all included parts came neatly packaged in a high-quality storage case, with even the screwdriver neatly slotted in. This not only makes protecting your controller easier (and included in the price), but Turtle Beach's smart packaging means the screwdriver, wireless dongle and swappable modules can all stay in one place and not get lost. The controller itself is well-built from a combination of matte and textured black plastic, with grippy rubber elements where your hands rest. The buttons and triggers feel great and respond instantly with a satisfying tactility. The Hall-Effect thumbsticks glide like butter, and the fightpad's Kailh microswitches have an awesome clicky sound and feel. Suffice it to say, build quality is top-notch. Setup is straightforward; I plugged the wireless receiver into my Xbox One X, turned on the console and the controller, and by the time the system booted up the controller was connected and functioning. The included Dolby Atmos lifetime subscription activated automatically and was immediately available as an option in headset settings. I turned to a longtime favorite game, GTA III, for testing. Although it's not the most dynamic option it's one I'm very familiar with, and I figured if there were gaps in performance or use between the Victrix and the standard Xbox controller I'd be more likely to notice them. Response is as fast and fluid as the standard controller, and the high-quality build feel is immediately noticeable. I don't have many complaints about the standard Xbox Wireless Controllers, but the BFG Reloaded is a step up. I love how smooth the thumbsticks are, with immediate response and a silkiness to their rotation that standard, non-magnetic thumbsticks can't quite match. I can see why serious gamers prefer this controller to your standard fare, especially in games where milliseconds are critical. The triggers have a nice dampened "thunk" to them, but you'll definitely want to use the gray clutch sliders on the backside of the controller to adjust the trigger stops for your particular game. I initially left both triggers on their default/shortest stop, but quickly realized this didn't leave me any room to modulate vehicle acceleration in GTA. After adjusting RT to go all the way "in" I found the same smooth, sensitive action of the thumbsticks translates to the triggers, which are well-weighted and allow for easy control. I decided to leave LT in the shortest stop position to make reversing vehicles instant which seems to give me a least a little bit of an advantage getting out of sticky situations. Turtle Beach includes four mappable back buttons, which is great for flexibility but has led me to inadvertently trigger actions far more than I expected. You might need to adjust your grip a bit if you plan to use these back buttons, which are mapped by default to trigger Y, X, A and B. This default behavior is not made obvious, and the included quick start guide is on the thin side, so I recommend a visit to Turtle Beach's support pages by scanning the included QR code. For better or worse, customization is only available by connecting the BFG Reloaded to a Windows computer and downloading the Victrix Control Hub app. After installing the app the BFG Reloaded was recognized immediately and all customization options were presented. The Control Hub app is pretty straightforward and I had no issues making controller adjustments. I haven't customized a ton, but I have made changes to the aforementioned back buttons to cut down on accidental presses. Controller performance was as fast and flawless on my gaming laptop as it was on my Xbox, and again only required plugging in the wireless receiver to get things up and running. Not gonna lie, Turtle Beach's included wired cable reminds me fondly of my PS2 controllers, and I might have to use it if for no other reason than to relive the nostalgia of being tethered directly to the game console. Even as a kid I appreciated how the direct wire allowed for the fastest, most reliable connection. All told, I'm very impressed by Turtle Beach's latest Victrix Pro BFG Reloaded. Build quality is top notch, performance is seamless and getting up and running is as easy as plugging in the wireless receiver. Sure, I wish the receiver wasn't strictly necessary, but it's hardly a knock against the product. I love the swappable modules which require just a few turns of the included screwdriver to remove. Not only is this great for customization -- and Turtle Beach includes options for this in the box -- but this is a win in the repairability realm, too, allowing for future upgrades or replacements without ditching the entire controller. Combine that with the great compact storage case and the top-tier connectivity and performance and it's easy to give this controller top marks. If you're looking for the best, I'd say look no further!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Easily Customize Your Game Play

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Turtle Beach Victrix controller is a nice upgrade with the look and feel. It doesn't feel cheap, it has some heft to it. It's ergonomic and has good grips so I didn't feel like it was sipping out of my hands. I do wish there was a little more pop with some lighting affects. I thought it was really great to have a modular design, though it will take a little bit to get used to the Fight Pad layout. It would have been great if this was multi-platform so you could swap out the modules for different gaming consoles. Swapping out the modules is really easy though. I like that the little screws don't come all the way out so you won't lose them. I do wish that you didn't need to use a screw driver and that the modules just clipped in and out to make things faster. However it doesn't take a lot of time. I like that there's a lot of other customizations with the different d-pads, rings around the thumbsticks, and thumbstick heights. Another quick adjustment is the trigger press distance. You can tune that to exactly what you want. This is good for going from racing games, where you want more distance for gas, to shooter games, where you want that hair-trigger. For racing games I would of liked a little more resistance in the trigger pull. With shooter games the firing was too fast for me. It was so hair-triggered that I kept accidentally firing. This was very plug and play with my Xbox Series X where I tried out Forza Horizon 5 and Halo Infinite. I really got the accuracy and movement I was looking for with no latency. The vibrations are really loud and rough though. They are not nearly as smooth as the factory controllers. So far this has had great battery life. I love the braided cable it comes with. The hard carrying case looks and functions perfectly, my only issue is that they just give you foam pieces to hold all the interchangeable parts. I wish it was a little more substantial because this doesn't feel like it will last very long if you swap out parts too much. I would recommend this for most gamers. I wouldn't consider this pro grade but it is a noticeable upgrade. You'll get the most bang for your buck if you like to play a wide variety of games but there's still benefits of being able to fine tune one type of game too.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A really straightforward gaming controller!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me tell you about the Victrix Pro BFG Reloaded wireless modular controller, which is customizable. It has three customizable modules included with built-in hall effect technology, so you can really get into the game your way. Five-stop hall effect triggers with hair trigger modes allow for quick response in games, but you also get analog buttons. Also includes 11 interchangeable components to game your way. It has a 3.5 mm audio jack with a lifetime Dolby Atmos subscription. It also gets cool to card so you can play wired or wirelessly with a 20-hour rechargeable battery. It's bundled with a nice carrying case and tools to swap out controls and customize the joystick. The controllers are mappable, which makes for an even better gaming experience. You can easily do that through the Downloadable Victrix hub, where you can run diagnostics and updates. The build is really tight, and it doesn't feel heavy in the hand, which makes it favorable for any gamer. Go check this one out; you won't be mad. 

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase ever, do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I needed a new controller because my Xbox pro 2 got stick drift.......worst decision of my life to choose this controller, it not only is a weird shape for the triggers that made them fire when just resting my fingers over but it also had connectivity issues.....even while plugged in, it got so bad that while in a game of rivals it disconnected 3 times before I decided to use my Xbox stick drift controller for the rest of the match, turtle beach sucks baaad.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Zoey! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 1 out of 5 stars

    Xbox controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is awesome the controller sucks. Randomly activates the right trigger with out being touched.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Joshua! We are sorry to hear about the experience you've had with your Turtle Beach product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to assist as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached using the “Contact Support” link at the bottom of the Turtle Beach homepage. Best Regards! TurtleBeach

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The most insane console controller I've ever owned

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is insane it works great with my Xbox x has super low latency and man is this thing customizable to a t. I love that it's rechargeable versus the standard Xbox x controllers this is so easy to use it just works you can fully customize the joysticks the buttons the underside buttons it's insane how customizable this thing is. This is so far hands down the nicest controller I've ever had for a video game console in all my times of playing video games since back to intellevision and Atari consoles. I've never had a controller where you can hot swap the buttons as well as the joysticks and it's built like a brick literally. I'm careful not to drop this but this feels like if you actually dropped it while playing you wouldn't damage anything it's so robustly built. The included padded case is nice whether you're just storing it when not playing or traveling with the controller. I would definitely recommend this to anybody on the fence for this Xbox x controller. The battery life on this Great as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 star review aftermarket controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont waste your money on gimmicky products like this. Stopped working after 3 days of light use.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to assist as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Best Regards! TurtleBeach