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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 43 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the Victrix Pro BFG Reloaded Wireless Modular Controller's customizability and build quality as significant positives. Many appreciate the reliable wireless connectivity and excellent battery life. However, some customers have noted concerns regarding the mushy feel of the A, B, X, and Y buttons. The inclusion of accessories is also appreciated, with users highlighting the convenience of the included case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-43 of 43 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great controller

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent.... The Turtle Beach Victrix Pro in my opinion is a decent controller. For me it has all the great features youd look for in a controller. From the hall affect sticks to programmable under buttons. Also featuring a cartridge kill pad that swaps out on the right side of the controller. But the shape and texture killed it for me. As an elite 2 user. I felt that the shape under the controller leading into the programable under button was just slightly too thick and lacking a small amount of "dip" or contour where the buttons sit. It also felt just a few ounces too light. When you game for a few hours at a time the controller weight feels like it becomes part of you. I didnt get that feeling with the Vitrix. I really wanted to like this controller. Im a long time Turtle Beach user. But for me the fit and feel killed it for me. The rest of the Controller is amazing, there is zero drift in the sticks. All the buttons are fast and responsive with a good feel. Its comes with different height and shaped sticks. It has interchangeably on the D pad. All around great wireless controller. But the shape and weight being just slightly lighter, Killed it for me. But may be a great option for someone else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels so good in your hands. I bought it to use wirelessly but now prefer to use it with the included usb cable since I have a laptop. I changed the d-pad and experienced the awe of its flexibility. There is a dongle for those who don't use bluetooth so you don't need to buy the most expensive unit!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Tech Insider Network Member

    Rated 1 out of 5 stars

    No User Guide

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason this is getting such an unsatisfactory review from me is the fact that rather than including an instruction guide of any kind they print up a "handy" QR code to access the user guide. The only problem with that is that the QR code directs you to their sales web site with no such user guide is located. I spent over an hour clicking everything looking for this guide with no such luck. None. This left a bad taste in my mouth. So I have no way to find out how to power this thing up no pairing it with my PC. I have tried pressing various buttons with any power up or imitating blue tooth pairing to begin. There are several add on buttons and a weird screw driver thing in the packaging but I don't know what these things are for so I'm not sure I want to start taking thing apart when I do not even have an instruction guide to show me how or what they do. From a build stand point this controller feels pretty solidly built and the buttons certainly feel good (if I could actually use it). Overall I'd say it feels well built but with no user guide I honest can't say.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Mike! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

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