Customer Ratings & Reviews
- Model:
- HF612
- SKU:
- 6454672
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers often highlight the superior video quality, especially in challenging weather conditions, and the helpfulness of the built-in GPS and voice control features. Many appreciate the ease of use and the added safety provided by the rear view camera. However, some customers have reported issues with the product's reliability and battery life, as well as difficulties with the warranty process and installation.
This summary was generated by AI based on customer reviews.
The dashcam is not really good, It has a lot of pr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dashcam is not really good, It has a lot of problems
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from VanTop Team
Thank you so much for sharing your experience. We apologize for any inconvenience this may cause you.
If the dashcam doesn't turn on, please follow these steps to troubleshoot.
1. Confirm if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor.
2. Take out of the SD card, unplug all cables, and then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour.
3. Use a pin to reset the device directly. The reset hole is behind the camera.
4. Unplug the rear camera kit to see if the front camera works well.
Also, please check the USB port and the charging port. Is there anything unusual?
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Only works for a year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died on me a little more then a year after i purchased it. The mirror it self was a lot bigger than a regular rear view mirror, and interferes with my view while driving.
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from Vantop Team
Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. I would like to present our deepest apologies for all the inconvenience.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Rear view
Some good most bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front facing camera works as it should, but the rear camera optics are bad it puts everything viewed behind at much greater distance then it is. I cannot see vehicles clearly unless they are actually less than 15 feet behind me, and they look like they are 40 or more feet away. I have to get it replaced
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from Vantop Team
Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. I would like to present our deepest apologies for all the inconvenience.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Battery life
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 18 months and now its dead. Turns on, shows low battery and turns off.
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you. Please follow these steps to troubleshoot.
1. Confirm if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor.
2. Take out of the SD card and unplug the power cable. Then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour to see if it can be turned on.
3. Use a pin to reset the device directly. The reset hole is behind the camera. Then please enter Settings, choose factory settings to set the device to default.
4. Does your cigarette lighter always has power even when the engine of the vehicle is off? You can check it by confirming if the indicator of the car charger is still on after the engine is off. Or do you use a hardwire kit to power on the dashcam?
Also, please check the USB port and the charging port, is there anything unusual?
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Stopped working in 11 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for almost a year. Stopped powering on after that. Thank goodness for the geek squad protection.
No, I would not recommend this to a friendBest mirror
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all it has best instruction and tool included. It works as it is claimed through advertisement.
I would recommend this to a friendBrand response from Snaptain Team
Posted .Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations! Remember your device comes with an 24-month warranty, and anytime you need help just let us know. Email：[email protected]
- Pros mentioned:Video quality
A must have for the road
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for piece of mind. Driving now a day's has gotten a bit crazy. Though I do everything to stay safe. Some folks seem to do what they want on the road. This device takes away the ( my word against yours). With everything being recorded its a problem solver. Video recordings are clear and crisp.
I would recommend this to a friend - Pros mentioned:Ease of use
nice addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product met my needs easy to install looks great in the car
I would recommend this to a friend Broke after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year. The front camera just shows black now as if the camera died/burnt out. Stuck in parking mode also, can’t get to the settings menu etc. just all messed up now.
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from VanTop Team
We apologize for any inconvenience this may cause you. Please follow these steps to troubleshoot.
1. Confirm if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor.
2. Take out of the SD card and unplug all cables. Then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour.
3. Use a pin to reset the device directly. The reset hole is behind the camera.
4. Unplug the rear camera kit to see if the front camera works well.
Also, please check the USB port and the charging port, is there anything unusual?
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Gps, Voice control
Works perfect!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well! Installed myself and get lots of compliments about it!
I would recommend this to a friend Vantop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AI working sometime..setting AI working sometime.. some work but all some bad all the time not working for AI..
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you.
Please use a pin to reset the device directly. The reset hole is behind the camera. Then please enter Settings, choose factory settings to set the device to default.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Video quality
For all vehicles
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great add on to any vehicle comes with a reverse camera also of excellent quality pictures.
I would recommend this to a friend Recommended
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great for 3 years and you can install it yourself easily.
I would recommend this to a friendBrand response from Snaptain Team
Posted .Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations! Remember your device comes with an 24-month warranty, and anytime you need help just let us know. Email：[email protected]
- Cons mentioned:Screen
Average product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool just that the screen brightness goes up and down by itself and the camera be switching by itself from the rear camera to the front and to the saved viedes gona have to contact support to see why
No, I would not recommend this to a friend Didn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mirror and dash cam and rearview cam was awesome until it wasn’t, lasted just over a year and then the power supply started did not work right and then they’re line started appearing on the mirror/screen itself. It would just turn on and then turn off and then turn on and then turn off and then turn on and then turn off
No, I would not recommend this to a friendHeavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sturdy but I returned because it was too heavy for my Benz mirror and didn’t want to risk damaging my mirror. I did not get to use it.
I would recommend this to a friendcamera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy install and friendly to use, HD recording ,…
I would recommend this to a friend- Pros mentioned:Video quality
I recommend it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend it, it is worth spending what it costs, very good quality on the camera!
I would recommend this to a friend Great dash camera.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a new dash cam because my old one just stopped working. It was a cheap one I bought, but this time I wanted to spend extra on a good one. The set up was easy, however I did not hook up backup camera yet(The backup camera has a long wire you have to run to the back of the vehicle then have to hook it up to back up lights and that just seems like a long headache.) But the front camera view is awesome. Crisp smoother camera view and the touch screen is great! I can scroll to view footage from the screen and it is very easy to use and setup. SD card I bought for it supported it just fine. I have this in a truck that sits outside in the heat and have no issues with it being to hot to use. The only problem I have is the start up when a voice talks and says, "Welcome to Wantop." I think they should have used someone that can say the company name properly? This camera is well worth the price.
I would recommend this to a frienddid not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not handle the hot temperature. Install 2 units in 2 cars. Working for about 1 month. Then The unit turn on and off by itself. Wiggle the USB cable sometimes work but finally off (after try all troubleshooting like check the cigarettes cable, reset button, take the unit out to connect to power source…)
No, I would not recommend this to a friendBrand response from Snaptain Team
Posted .Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you. Please follow these steps to troubleshoot.
1. Take out of the SD card, unplug all cables, and then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour.
2. Also, please check the USB port and the charging port, is there anything unusual?
Please kindly understand that it is a normal phenomenon. Here are some specifications for the temperature of the dash camera.
Storage temperature (-30 ~ 80 ℃)
Working environment temperature (-20 ~ 70 ℃)
Working environment humidity 15 ~ 65% RH
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!