Customer Ratings & Reviews
- Model:
- E55U-D2
- SKU:
- 4859403
to a friend
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, and Chromecast built-in features of this 55" 4K Ultra HD TV. Many appreciate the value for the price and the vibrant colors. However, some users found the remote control to be less than satisfactory and noted the absence of a built-in tuner as a drawback. A few also mentioned challenges with the initial setup process and the volume output.
This summary was generated by AI based on customer reviews.
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV didn't work right. I bought it as an "open box." TV was not on while on display, but I was assured that it was in working order. Techs didn't even have a screwdriver with which to unmount it. When I got it home and turned it on, I saw that it only had about a 20° viewing angle, and that one side was brighter the other. When I returned it, the person working the customer service center acted like she thought I was lying when I told her that the TV didn't have a box, or remote, or that Android tablet when I bought it. Then, she made me go all the way home to retrieve the power cord before she would initiate the return.
No, I would not recommend this to a friendNo remote, have to use phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No remote, have to use phone. Horrible to do. Should have regular remote. Picture is okay, sound is okay, but remote is an issue that ruins the experience.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .All of our HDTV's and Home Theater Displays come with a remote. This model comes with a basic remote that allows you to control basic functions such as volume, power, and switching inputs. The SmartCast App turns your phone or tablet into a powerful remote that can access the advanced settings of the display to fine tune them to your personal preference. If you need any asssitance feel free to contact our customer service team at 877-878-4946 Monday thru Friday from 7am to 11pm and Saturdday and Sunday from 8am to 6pm CST.
- Pros mentioned:Picture quality
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned out I wanted a bigger screen. Plus, I wasn't sold on its version of HDR and whether it was ok. Eventually got a bigger screen with more features.
I would recommend this to a friend just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really do not like the remote as it is very small and is not user friendly the app that you need to put on your smart phone is very frustrating.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for the input. Since this is a new technology we are always reviewing our SmartCast App and updating it based off of our customers feedback.
Buyers Remorse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for 14 days and it went out completely. Called Vizio and they said they dont repair that model. I could get a new tv in 3-4 weeks or 'maybe' get a refund in 4-6 weeks. We took it back to Best Buy and upgraded to a Samsung. Ill never buy another Vizio product. By the way, when we took the tv back we saw another exact model we had also had been returned.
No, I would not recommend this to a friend- Cons mentioned:Volume
poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor picture and low volume, tv is a nice size but I cannot program my cable remote to work
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback. A few things that might help you get the kind of picture quality you saw in the store. First, make sure the Display is getting a hi-definition signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD, and that it's connected to your Display with an HDMI cable that can deliver the HD picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark.
The Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is fine as long as you are sitting right in front of it. Any degree to the side and picture becomes faded.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate your feedback. There are numerous settings that can be adjusted within the Picture menu. Feel free to contact us at 844.254.8088 and we would be happy to help you. Thanks! -Randal
Returned it for a Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on the Vizio 55" is horrible when viewing at even a slight angle. Fortunately I was able to return the Vizio and purchase a Sony 55". I purchased the Vizio on line and should have gone to the store. The Best Buy employee helped identify why the angle view is much better on the 2016 Sonys. The Sony is as clear at an angle as it is straight on.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We're sorry to hear that. There are a number of picture settings that can be adjusted. Feel free to contact us at 844.254.8088 should you have further questions. Thanks! -Randal
Unable to view at an angle.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on the Vizio 55" 4K Ultra Smart TV with Chromecast built in was only good when looking straight at the picture. The angle views were grey coated and not sharp at all. I purchased online and the comps with others looked to be in line with other brands. You get what you pay for and I decided to return the Vizio for a brand that you could see a quality picture at any angle.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We're sorry to hear that and hope you will consider VIZIO again in the future. There are a number of settings that can be adjusted within the Picture menu. Please feel free to contact us at 844-254-8088 should you have any questions. Thanks -Randal
Color are not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv due to the reviews, but I'm not very happy with my purchase, color are not what expected.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for the feedback. There are several factors that can impact picture quality such as personal preference, and even the lighting in the room. If you're experiencing issues with the color, we would recommend adjusting the color settings under the picture menu. If you're still having problems, we'd like you to give us a call at 877-878-4946 Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST. We also have Chat and E-mail support on support.vizio.com if you would prefer.
- Pros mentioned:Picture quality
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this tv. Good picture but not user friendly.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We truly appreciate your review and would love to speak with you directly about your experience to see if we can help in any way. Please contact our customer support team at 877-878-4946 – we’re here Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST.
Hard to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to watch Netflix and cable from a coax connection. To watch Netflix you have to cast it from a phone or some other device. There is no just watching it through the TV. The casting did not work from an iPhone or an ipad. There was no way to connect a coax for cable. So after fighting with the casting for a few hours I took it back.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for your feedback. VIZIO SmartCast™ products are controlled using an application instead of a traditional remote. This means that any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. Some VIZIO home theater displays no longer include connection for a coaxial cord. We do include a complimentary HDMI cable to provide a higher resolution image from your cable or satellite box. External tuners can be connected to one of the HDMI inputs to receive over-the-air signals. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks! -Randal
not real satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not real satisfied wit h Tv and was not real satisfied with sales man ob this purchase.
No, I would not recommend this to a friendGreat price not so great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV during Black Friday but after 3 months half the screen was darker than the other half. Got it replaced by Vizio no problem. But now the replacement TV is having the same issue. I am a bit disappointed in Vizio. I have have another TV manufactured by Vizio that lasted a long time. I would just avoid this model .
No, I would not recommend this to a friendDon't get this TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this TV to my mom as a gift and literally 2 weeks to the day of giving it to her it stopped working. The sound still worked but the screen went black. Read some reviews and apparently this brand has a lot of issues. Stay away from VIZIO!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .This is not the experience we would like our customers to have. Please contact our customer support team at 877-878-4946 Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST and we can help you resolve this. Thank you.
Worse TV ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thee worse TV I have ever had in a home!! Vizio needs to get away from the whole "entertainment system" and back to regular TVs, and the whole having to use your smartphone for a remote is the worst idea ever, stay away from it!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate your feedback. VIZIO SmartCast™ products are controlled using an application instead of a traditional remote. This means that any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. With SmartCast built into the display, you have access to hundreds of apps. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks -Randal
Would've made different choice with more research
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product for price, would've spent more for better picture
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate you taking the time to provide this feedback for the all-new VIZIO SmartCast™ E55u-D2.
There are many picture adjustments that can be made in the Menu, found in your VIZIO SmartCast™ app, to affect this. We recommend adjusting these to best fit your personal preference.
If you have any additional questions please feel free to contact us at 844.254.8088. Thanks! –Collin
It's OK nothing like the one I had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big to take back should have looked at it closer
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate the feedback. Please feel free to contact us 844.254.8088 so we may assist you with any questions. Thanks! -Randal
Returned TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. I didnt like smart cast-ing. I doesnt have very many tv options for viewing. (Brightness, picture size chgs, lacked menu items) The remote has very little options to control the tv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate you taking the time to provide this feedback for the SmartCast™ E55u-D2, and we're very sorry to hear this! If you need future assistance, please contact our support team at VIZIO at 844.254.8088 so we can help. -Collin
good picture but you need a cell phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV because I was going to put it in a vacation rental cabin, I discovered it required the viewer to have a cell phone with the Vizio app. this is not practical by any means.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for feedback. We’re happy to share that we recently made changes to the product setup experience in order to make it easier and more intuitive. VIZIO SmartCast™ products are controlled using an application instead of a traditional remote. This means that any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. With SmartCast™ built into the display you now have access to hundreds of apps. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. -Randal