Customer Ratings & Reviews
- Model:
- E55U-D2
- SKU:
- 4859403
to a friend
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, and Chromecast built-in features of this 55" 4K Ultra HD TV. Many appreciate the value for the price and the vibrant colors. However, some users found the remote control to be less than satisfactory and noted the absence of a built-in tuner as a drawback. A few also mentioned challenges with the initial setup process and the volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp picture even with an antenna. The only drawback would be if I had cable because there is no coaxial connection.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture and price---this is a great TV and I would recommend it
I would recommend this to a friend - Pros mentioned:Picture quality
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television for the price. Crystal clear picture.
I would recommend this to a friend - Pros mentioned:Picture quality
Vizio 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend! We love the quality.
I would recommend this to a friend Defective & Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product and started having sound issues. Contracted Vizio customer service, they had me do some troubleshooting several times, finally i contacted my cable company to have them come out and test all their lines and equipment (twice) and everything checked out. Explained to Vizio customer service all the troubleshooting i went through (new coax/HDMI cables, hooked directly from box to TV (took home theater system out of the loop), hooked TV up to a different outlet, hooked TV up to a different box) and the only common factor/occurrence was the same sound issue I initially reported. The last response i rec'd from their wonderful customer service after even after i provided in much more detail everything i went through to troubleshoot this was "how do you know the problem is with the TV" so based of that as well as the run around i have been getting i would NOT recommend this product or any Vizio product unless you are using hope as a strategy.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We’re sorry to hear about this. It is extremely rare for this to happen, as we strive to deliver the highest quality product to our customers. Please contact us at 844.254.8088 or chat.vizio.com and we would be happy to help you out with any questions that you may have. -Randal
- Cons mentioned:Remote control
Just sucks overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No smart functionality. All smart functions have to be streamed from your phone to the tv. No built in apps. Connection between tv and phone has to be set up every time I want to use it. I have to enter WiFi password and pair to phone every time. Super annoying. Why can it not remember the pairing like every other device I own? Remote sucks. Just a cheap tv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback. Just a note to help you, the SmartCast App is only needed to adjust display settings or to use the remote functionalities without the basic remote. All applications can be cast separately and the phone doesn't need to be paired to cast.
- Cons mentioned:Tuner
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app isn't that great. No Tuner for my antenna. There are better products for the price
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback. The VIZIO SmartCast Application can be downloaded through the iOS App Store or Google Play Store. VIZIO constantly rolls out updates to improve the customer experience and add additional features and support.
great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase, exactly what i expected out of the product.
I would recommend this to a friend- Pros mentioned:Picture quality
Must have smartphone or tablet to use apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not bad. You have to use a smartphone or tablet to access apps, which I think is complete BS. Pros: Cheap, Good picture quality. Cons. The HDMI is hard to access, have to use a Smart phone or tablet. Did I mention you have to use a smart phone or tablet?
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .The VIZIO SmartCast App turns any compatible Android or iOS device into a powerful remote that can access content and advance settings of any SmartCast Display. We are constantly evaluating our app and products to add additional support, features and improve our customer experience.
Great TV, terrible SmartTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.+ the TV looks great - the Vizio SmartCast app is *required*. The physical remote provided is a joke - The SmartCast app will be spying on you by default, don't forget to turn this off in settings. If the smartcast system was optional, I would have no qualms with this TV. Making it compulsory was a bad move Vizio. Setting the TV up with it wasn't hard for me, but I can only imagine the frustration from the more tech-challenged folks. I got this TV on sale, and am happy with it as a TV. I definitely won't be using the stupid SmartCast functionality though.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for the feedback. VIZIO SmartCast is a new technology that allows the applications you use every day to be seamlessly shared with the Home Theater Displays, Televisions, Sound Bars, and Speakers. Since this is a new technology VIZIO is continually using feedback like yours to evaluate the features and interface of our products.
Good Picture and Price but Terrible Functionality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV because I have another Vizio that I love. After setting it up, I realized that the remote was basically useless and you have to rely on your phone to use your TV. It's a good idea in theory, but not when the TV and phone never sync, give you errors, takes forever to turn the TV on and is just all around stressful. I did love the picture on this TV, but could not get over the horrible remote. I traded this TV for the Samsung 55" Ultra HD and couldn't be happier.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for taking the time to provide this feedback. We're sorry to hear that you had some troubles pairing your phone. We recently made changes to the product setup experience in order to make it easier and more intuitive and hope you will consider VIZIO again in the future. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. -Randal
Vizio-don't stand behind there products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am researching new 55 inch tvs and am reading the reviews for the Vizio E series and they aren't good especially the service. Unfortunately, this happened with my current Vizio tv. A year and a half after I purchased it the sensor on the tv for the remote stopped working. After numerous calls and emails to Vizio they simply said we can fix it for over 300 dollars. Not really worth it when you can buy a new tv for 500. Disappointed that Vizio doesn't stand behind their products
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your review and input.
Price enticing, clearly a mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was no different than other tvs I've purchased, however, I soon realized the tv functionality is limited, the app is in its elementary stages...needs much more development, and i though the concept of the tv remote was good until I used it and disliked the lag. I also didn't appreciate that although it is a smart tv, apps cannot be downloaded much less launched from the television itself. I had another vizo 4K which I loved but this tv is not what I expected at all. DO NOT PURCHASE this television. I will be returning this television and getting a different brand.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for your purchase and feedback on the all-new VIZIO SmartCast™ E55U-D2. We’re happy to share that we recently made changes to the product setup experience in order to make it easier and more intuitive. Because VIZIO SmartCast™ puts control of the display into your mobile device, we’re now able to make updates much faster and more frequently, right to your VIZIO SmartCast™ app. VIZIO SmartCast™ products are controlled using an application instead of a traditional remote. This means that any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. We realize this is brand new technology and it takes some time to get used to it. That’s why we’re committed to continuous improvement which is going to make VIZIO SmartCast™ the best streaming experience and easiest way to control your display from anywhere in your home. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. -Randal
Unhappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this TV on 28 Jan here it is 15 March and the right hand side the back light is out. Will not purchase another Vizio product.
No, I would not recommend this to a friendGlorified Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They call this a smart TV, but it cannot receive over the air signals without some separate box. It can not play Netflix without a separate box. It can not even be used without a tablet or smartphone which is an iphone/ipad or android. Your choices of streamed TV shows are limited to paid Vudu or Hulu. When you see anything labeled 'Chromecast' this is what you get. I wish I would have taken more time to research this.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for your purchase and feedback on the all-new VIZIO SmartCast™ E55U-D2. We’re happy to share that we recently made changes to the product setup experience in order to make it easier and more intuitive. Because VIZIO SmartCast™ puts control of the display into your mobile device, we’re now able to make updates much faster and more frequently, right to your VIZIO SmartCast™ app. In order to achieve the best picture quality and to take advantage of the 4K Ultra HD technology, it is recommended to use the HDMI connections. Most high definition cable or satellite boxes have an HDMI output. If using the coaxial cable is a must, there are external turners that can be purchased. Any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. With SmartCast™ built directly into the display, you can now Cast hundreds of apps including Netflix. We realize this is brand new technology and it takes some time to get used to it. That’s why we’re committed to continuous improvement which is going to make VIZIO SmartCast™ the best streaming experience and easiest way to control your display from anywhere in your home. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088.- Jesse
Avoid all Vizio brands.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ive ever owned. Power core went out the same day as the warranty. Imagine that. Dont ever buy Vizio brand, for your own sake.
No, I would not recommend this to a friendDo not buy Throw away TV Made to last 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many manufactures defects that Visio will not acknowledge these TVs are meant to last for less than a year and he can't repair them or by parts to fix any issues they're made to throw away in the garbage after you purchase it's a waste of money
No, I would not recommend this to a friendAwful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I generally don't post reviews positive or negative, but trust me on this, do not buy this tv, it's a peice of junk. Spring the extra couple hundred for a Sony or Samsung, well worth it.
No, I would not recommend this to a friendNo coax!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a TV its a monitor. Theres no coax connection. What a joke!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback. You can connect a coaxial cable through an external tuner, sold separately.
Not a TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When looked up tv came up. Can't use as tv with directv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate you taking the time to provide this feedback for the SmartCast™ E55u-D2, and we're very sorry to hear this! It seems that this may not be connected using HDMI. Please contact our support team at VIZIO at 844.254.8088 so we can help you with this. -Collin