Customer Ratings & Reviews
- Model:
- WDBKYJ0020BSL-WESN
- SKU:
- 6290662
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the My Passport Ultra for Mac 2TB External Hard Drive's overall performance, ease of use, and storage capacity. Many appreciate its compact size, seamless connectivity to Macs, sleek design, and minimal noise level during operation. However, some customers have reported concerns regarding compatibility issues.
This summary was generated by AI based on customer reviews.
Auto back ups
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive works automatically to do the back ups on a regular time.
I would recommend this to a friend- Pros mentioned:Connectivity
Works perfectly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with ut what so ever. Great product. When i connected it to my mac, there was no issues with my mac not recognizing it.
I would recommend this to a friend Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for my old back up PHD.
I would recommend this to a friendApple Mac / file back up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but I don’t know how to set up or use. Is there a tutorial?
I would recommend this to a friend- Cons mentioned:Compatibility
Lots of problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not backup M4 Mac Mini..properly..especially Word
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi, We are sorry to hear about the trouble you've had with your backup drives. That's certainly not the experience we aim for. We appreciate your continued support and want to help make things right. Please free to reach out to us directly at https://support-en.wd.com/app/askweb our support team can look into this further for you.
works OK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some time getting it to work right! Then it was ok.
I would recommend this to a friendGood Buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product - a bit difficult to initially set up
I would recommend this to a friend- Cons mentioned:Compatibility
2nd drive to crash in 60 days.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed in the first 30 days with important business backup data. This is the second WD drive to do this in 60 days. I’ve been in IT infrastructure for a long time. WD has always been a very reliable product. Sadden it’s not anymore.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
External Drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my nephew as a Christmas present and it works great on MacBook Air
I would recommend this to a friend Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on the advise of the Apple store to be sure to back up my iMac ( 6 hours to do this) before bringing it in for repair. I did but the problem with the iMac concerned corrupt files so I was told NOT to restore from this external drive. I used time machine again but the electrical bower failed during the back up. When I tried to resume the error message said there were two files of the same name and ‘rename one’. In attempting to do so I may have erased both. I tried installing WD file. When I tried to backup using it it failed again. Therefore Its highest and best use is as a coffee cup coaster.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
External Hard Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive did as expected and was easy to install and to backup with my iMac.
I would recommend this to a friend Back Up Needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useful for a new small business & college student.
I would recommend this to a friendNot a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I can't even figure out how to use this. A little frustrated that it won't even stay plugged into my mac. I was told if I bought this one. I wouldn't have to format it...I did. It has been a nightmare and I can't even use my computer now.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Not for backup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient size but kept disconnecting from laptop so unable to use for fear of losing data (images stored)
No, I would not recommend this to a friend - Cons mentioned:Compatibility
“Turning Off”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive is already failing. Keeps stating that it’s been ejected or turned off. I use it to store all my music for djing. Anyone else has had issue with it? It’s less than a year old.
No, I would not recommend this to a friend Works.. really 2.5 stars! Confusing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for extra storage on my MacBook Pro 13in 2019 model. Yeah it works but you’ll need to do your homework on how to get this to work the way you need/expect it to. Comes with no instructions so YouTube will be your best friend until you figure this thing out. I finally got mine to work after watching numerous videos online. I purchased this External hard drive to store not only photos/videos and documents but also to move some apps over as well, it works but like I said do your homework.
I would recommend this to a friendSolid state versus a regular hard drive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the solid-state hard drive, but they are definitely too expensive
No, I would not recommend this to a friendHorrible Longevity, Security & Warranty Policy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my second WD My Passport in July 2022 after a previous one failed after a few years. I thought the occasional failure is inevitable so purchased this one. Nine months later this one has failed. I talked with WD directly who is willing to replace it with a refurbished one and - are you ready - they want the old disk back first. Yes, with all my private info intact and the "promise" to erase the disk and keep my data safe! YIKES. DO NOT BUY WD PRODUCTS IF YOU WANT SAFETY AND SECURITY. Two failures in less than one year and a terrible warranty policy. I'll be buying a different brand going forward.
No, I would not recommend this to a friendNot quite plug and play
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting this to work on my iMac and be reliably picked up as a USB HD. Good price but reliability is more important to me.
No, I would not recommend this to a friendIt’s decent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing really stands out about this device. It does what it’s supposed to do and that’s it.
I would recommend this to a friend