Customer Ratings & Reviews

Hate it does work with my old Mac and/or my new Mac that I just purchased. Waste of my money.

This product worked great for about two months. Now i cannot access any data on it and it is unreadable. Lost very important documents, etc.

There are no real written instructions. I have tried downloading it several times to no avail. I stopped by Thursday the 15th to visit geek squad where the guy was not happy at all that I stopped by. I did not have an appointment even though I pay for that service. He found the on screen icon and opened the program, showed me how it worked. I got home, followed what he told me to do. Nothing. Now what.

Everything was working good for about three months then wouldn’t recognize. Tried to reconfigure but no luck. Returned back to store.

This drive is Super Slow. It is not made for professional or high volume use.

This is now the 2nd attempt of getting my order right, the 1st they sent a windows version rather than a Mac. This one was also wrong, and failed on startup. It was 1 terabyte rather than the 2 I paid for. I am thoroughly upset and after spending an hour and half to speak with a manager, Steve just passed me off. This was a bad experience and will not be shopping here again.

It worked perfectly for a year than out of no where it didn’t allow me to connect to my MacBook. I tried different cords. I went to get it diagnosed and they wanted 1k to get it fixed. Which i wasn’t happy about because i lost all my content

Best Buy would not allow for return Or exchange if cable or unit due to Covid, now stuck with faulty cable.

The My Passport quit working after about 3 months.

the bestbuy employee told me to buy this. he said this macbook version of hard drive would work fine on windows pc too but IT DIDNT!!. i had to wait through overnight and get a replacement next morning. the bestbuy people are ignorant and misinforms people regularly. shame on them

After using it for a couple months it is now unable to be seen by my Mac. I have done all the googling, bought new cords, tried different computers and the external drive will no longer connect to anything. Super upset that I lost my work on it of my clients as well as frustrated that it stopped; not to mention the money I wasted on it assuming it was reliable.

One day after purchase this drive malfunctioned and I could not access any files that were transferred to it. Had to return it.

These WD hard drives are not made like they used to be. I am on my 4th one and had to only replace in the past when my storage ran out. I have only had this 3 months and the internal cable connector is loose. I have now lost all my data because I can not connect to my computer. Will NEVER buy Western Digital again.

Every time my Mac goes to sleep the hard drive does as well and won't wake back up. Typically when I go to disconnect it I relieve an error message stating it is still in use. I have made sure I have all programs closed but still receive the error message. Wouldn't recommend.

Worked maybe 50% of the time I am so angry: this has all of my daughters work on for her media unit and she cannot access to create a presentation

I have a 4TB for my desktop and ordered this for a new laptop. It is defective and wrapped and waiting to be returned. Disappointed in this product

Product didn’t last long. I couldn’t transfer files or run first aid on it. It was corrupted

Clumsy to set up and run. There must be a better product to use for MAC backup.

Bought in March broke in June. Couldn't return to Best Buy.

This WD 2 Tb USB-C Ultra is super fast and has an adapter included from USB--C to the standard USB-3. This small WD 2 Tb Hard drive gives you plenty of room to store your movies music photos and just plain files.