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Customer reviews

Rating 4.5 out of 5 stars with 549 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 549 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Needing more Space?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I’m a Dj and it holds all of my music and other data!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Passport Ultra MAC 4TB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is easy to use, basically plug and play ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third and largest of these units I have had. Installation was easy and it works without giving it a second thought. Every thing should be thei easy and effective!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Formatted for Mac = EASY to get started

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not a lot to say about this product other than, it does what it says it does. Can you believe that 4 TB is this size now? Wow. And being formatted for Mac, you don't have to do anything to it to get started.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Don't pay Apple markup for extra storage space

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much cheaper than buying additional storage at Apple prices. Ensure that you want this for storage and not quick access, and you won't be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great source to store my many photographs and videos of ten grandchildren.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent storage for my photos and videos.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little Passport is perfect for absorbing the some 10 years of photos and videos stored on my old computer as I migrate to my new... A perfect archive vault for my memories!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Plug and play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play for a Mac. Plenty of storage at a reasonable price. Just what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good for freeing up space on your pc.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its doing what it's suppose to do. I had a little trouble installing the program and still don't know what there WD program is all about but I'm happy with the product so far. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Work

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps alot with my work. Great purchase for everyday use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great compact drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife so she could store her photos on. It is durable and fast. I would highly recommend this for any photographer.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great backup drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is very nice. Plenty of space to backup my full Macbook several times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WD support is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy another Western digital product. I purchased this passport and moved 10,000 photos that were just digitally scanned for the request of an Apple technician. They mentioned that iCloud was not the best way to store photos and then I should move them to a separate hard drive. I purchased this passport and moved everything and then began hours worth of work of organizing the photos by year and person, saving it only on the passport before moving them back to iCloud or Google photos. Within a couple months, the passport stopped working and the data was unrecoverable. I went to a recovery center and the estimate was $13-$2700 to restore the data. The motor for the Passport was not spinning so the motherboard needed to be replaced and it was gonna be a minimum of $1300. I filed a claim with Western digital and after several conversations, they said that they weren’t going to reimburse me for what I paid for the passport or for what I paid for diagnostic services because I didn’t buy it directly from Western digital. I have gotten a complete runaround from WD and the frustration of having to start over on organizing all of these photos once I eventually pay the scanning company to send me a new download has been overwhelming. I have lost hours of time and organization, and the chance to provide all three of my kids with a beautiful book for Christmas as a result. It’s a matter of the company reimbursing me for roughly $150 for the passport and the $400 for the diagnostics and having to fight for any resolution. To be told they cannot provide reimbursement because it was purchased through Best Buy is unacceptable. Never again will I buy a WD product!

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, We apologize for the trouble and would like to investigate the case and understand how frustrating it must have been to lose access to your important files.. We kindly ask you to reply to the existing support case or share the current support case number and your email address via direct message to our social media support handles @westerndigital. This will enable us to review the concern. WDConnections

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Extra storage

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use for extra storage space. Recommending to all who need more storage.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Storage Option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Storage Gadget! Lots of space for storage. Super easy to install and use. My Mac recognized it right away was super easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by the Geek Squad and it is exactly what we need to replace a cloud network after we switched to Mac products.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Memory hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter, she loves it. Holds all her music and photos. Small enough to take everywhere. Best size from the price that was purchased for.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    More storage is a good thing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grand son has a Mac Book and needed more storage for his video projects. This was a great solution for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great back up IMac Pro ((2017)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged in the 4TB External Hard Drive it just found it and ran a backup using Time Machine. Still have over 3TB left over. Nice to have a backup on site. Still have ICloud as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive to save money on computers int

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to reduce your computers internal memory and save some money too by using an external hard disk. Also great way for backups.

    I would recommend this to a friend