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$243.41

Customer reviews

Rating 4.5 out of 5 stars with 549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 549 reviews
  • Rated 2 out of 5 stars

    Not Mac compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Was not compatible with my iMac computer, even though WD says it is. It would not work as external hard drive (read-write). Would only "read" as a backup, could not "write" to the drive like a true external hard drive. I've went back to use LaCie drive for my Mac, still works the best for Mac.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The C cable does not fit the Mac Mini M2

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The C cable does not fit the Mac Mini M2. I wasted a lot of time trouble shooting this problem but the so called "Ultra for Mac" cannot click into the Mini C connector and will not power on. It can do it for the 2017 Mac but not the Mini M2!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too complicated to install right away..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Also it does come with directions.. so you have to on line and find the info and the figure out how to apply it to your computer... even though it says it is for a Mac.. and the sales person implied one just needed to plug it in and follow the prompts of which there were none!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    USB C cable didn't fit due to QC issue.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB C cable would not fit into my Macbook, and I took it back due to a manufacture issue. THe replacement drive fid the same. Best Buy did right on this by exchanging it, and unfortunately the replacement drive had the same issue. I am not sure why, but the Windows based drives do not have this issue. Weird.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Epic Fail.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after one use-- I did one successful backup and then it failed to connect.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello, We're sorry to hear about your experience, We recommend you to please let us know the entire problem in detail along with the error screenshot, so that the technical team can help troubleshoot and resolve the concern. You can open a support ticket at https://support-en.wd.com/app/askweb, the customer support team will contact you as soon as possible. WDConnections

  • Rated 1 out of 5 stars

    I would pass on this one, try another.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but problems trying to get this to work with my Mac book pro.I have trying reformatting still not working.I like my 2 tb passport that works fine, but this one is still a problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A dud -- skip this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending a week loading things on it, it WOULD NOT MOUNT. I tired so many ways, did lots of research -- and still WOULD NOT MOUNT. I had to use an app just to see what was on it -- then I erased and am returning. Sucks.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good but not excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transmission of data is not fast. Hopefully it will improve soon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be wary of the fire wire connector on this model. I learned the hard way after the connector detached from the circuit board inside of the housing. I’m going through the painful process of third party data Recovery at a hefty price tag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Photographer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t figure out how to work it I would recommend LaCie because it’s very easy to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last long!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just over a year ago. It worked fine for about eight months, and then it crashed. Lost everything I had on it. Paid way to much for this thing to only a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trouble!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had nothing but trouble with this external backup hard drive. Have had tech support visit twice. They get it working....it fails again after about 3 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lies

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lies said it could be used on a PC and you can't. So I had to return it. I don't use Mac or apple products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead on arrival

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive had issues out of the box. I need to find time to take it back. Constant read/write errors

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not relainle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bricked in less than 2 weeks. Lost very important documents

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Difficult to use it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still did not use it yet because it’s very difficult to set it up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality.It quit working after a few months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No clear instructions in package. When plugged in to the computer again no instructions. Once I got help getting it running it did not download all the information on my computer. Went back to Best Buy to return it and was told I would have to send it back to manufacturer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Awesome product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bery easy yo set ip snd has lots of storage, excellant product

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Great use for storing music & videos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Plenty of storage fir the price. Compact size makes it easy to go anywhere

    I would recommend this to a friend