Customer Ratings & Reviews

Not able to use all features for an android. Setting up timer does not allow on and off. Says it does but only does on

Haven’t really got to try it yet. But it looks pretty cool

Best Buy tried to stop me from posting a bad review - hence the number of starts is wrong. This was a terrible experience - don't go through what I did, just buy something else. I had the switch wired into our home by a friend. The app does not allow you to set up an account - you need the app on your phone in order to use this device. I filmed my screen since I figured people would think it was user error (won't let me attach) - but it's not, it just sends you in a circle of error messages, even when attempting work-arounds. Meanwhile this thing is wired into my home, and I now need to find a new switch and a new app from someone else to get what I need. Just avoid this product. Not that support was needed since it was so clear cut - but "Smart Squad" was declined to help despite spending money on that extra.

I have 9 Wemo switches (dimmers, 3 ways and single pole). I am actively looking to replace them. They constantly come up not detected which means you have to try many things, including restarting your network, to get them to work again. The skill that "works with Alexa" is constantly disconnecting. I've replaced a number of them multiple times because they just stop connecting to Wi-Fi. Go look at some other reviews online and you'll see the same story. They are more expensive than Kasa which is what I was going to try next as they get very good reviews. I've spent a lot of money on these switches and don't want to keep reconfiguring them every few weeks.

I have several smart home devices around my house. Never have I had more trouble setting up and maintaining a connection. It requires a 2.4 GHZ WIFI connection. That’s fine. Many devices do. But the setup with the Wemo app doesn’t apparently take that into account. To setup you need to either temporarily disable 5 GHZ on your dual band router or go into wifi settings on phone or tablet, select the Wemo network when it pops up. This will take you to Homekit app to setup. The only problem is the Wemo app still doesn’t see that the device has been setup. Good luck getting firmware updates. Buy anything else unless you love wasting time and being frustrated.

I've used Wemo for a few years and things have gone downhill. Had a light switch stop working a few months ago and 2 hours with customer service couldnt get it working. Another (older) switch at our home still working okay so it's not any problems on our wifi. Bought a new replacement switch and a firmware update to their app lost all of my info. 90 minutes with customer support to connect to the app and get the new hardware working. Their old units were plug and play--simple and effective. The new units require so much work to make them function and I have serious doubts about the quality of their app and hardware now. They've lost me as a customer.

My TP Link dimmer switch burned out over time so I tried this brand (dimmer switches get very hot). I hated the WeMo for two reasons. First, it does not work properly on a light that has two switches (mine are for opposite walls of the room). Second, if you turn it off at the switch and then turn it back on quickly, it won't turn back on and it must be reconnected to the network to solve the problem. I had neither issue with the TP Link so I returned this switch to Best Buy and bought another TP Link (for less money). The TP Link is simply a far superior design at a more friendly price. Thus, the WeMo gets a one star rating.

These have been a phenomenal disappointment right from the start. We have an eero mesh wifi. The wemo switches are super unstable. We might get weeks, we might get days. Right now I have 3 out of 10 demo's brain dead, blinking blue (biting to be reconfigured), and nothing I do will get them reconnected. I give up. Two years of this nonsense -- I'm done. Just ordered an alternative and am going to start ripping these out.

It stopped working after 2 yrs I called support and they fix it but this is 2nd time it happened They refuse to replace

Unit must be used with a four wire not three when wiring so be careful and read box to determine if its what you need to do the job

I love the technical performance of the product. WiFi connection is rock solid, Alexa, Google and Siri/homekit works flawlessly but..... I don't get how there is no option to turn off the LED indicator... Deal breaker for me... Only 1 light switch in the room is enough to light the whole room during the night.. This is good for kids room or people afraid of the dark... Was planing to buy 50 units but now looking for another solution...

Horrible upgrade, does not work with mesh router. The older version was a lot easier to set up. Right back to the store.

This is the worst programmable device I've ever tried. I've used Wemo smart switches for a couple of years and have had issues with all of them. This one is BY FAR the worst. I've spent almost 3 hours on 2 different calls trying to get help from their tech folks. All of these efforts were a waste of time. I will never buy another WEMO device.

Needs four wires instead of 3. Never stated on the box. Returned.

Cute simplistic design and concept but unreliable.

This is the single worst product I have ever purchased in my life, and I don't say it lightly. Basically, the product could not work with the Verizon WiFi extender system in my house that I have to use with Fios. This would cause constant outages. We had them uninstalled after 5 months of trying.

It's will work neither with Apple products nor with Alexa. My house is really smart, but not with WeMo devices. I am an IT specialist and no one can blame me for the lack of such devices knowledge. So, as a professional, I can state that WeMo devices do not work properly and I do not recommend them.

Don't buy this. You must reset it by killing power via circuit breaker. Don't lose or throw away anything, or else you won't be able to reconnect to wifi. Not very user friendly at all. Works great when it actually works the way it should.

“Had“ these in my house until they pushed out a much needed and overdue security update. Could never get them to connect again. Stay away from all Wemo products. Look for smart home devices that offer stability and a history of success. It is not worth otherwise.

Total disappointment! I thought this would be easy to set up because I am very tech savvy however it was very difficult; I know I put all the wires in the correct place and it was a mess.