Customer Ratings & Reviews

Third party was the absolute worse to do this job. They ended up putting holes in my ceiling, just a very bad experience. I highly recommend find your own help or workers to do any job for you.

Subcontractors sent for install and wires up the outside of house. Looks like a spiderweb! After having security system removed from Best Buy they still have wires left on house! Horrible and disgusting.

I had to move furniture and other things for them to install these cameras. for FOUR days in a row I moved furniture to get set up for their arrival , Each day they called up and canceled. After four days of this I got MAD, and cancelled the deal. I called Best Buy to see what they were going to do about this situation , and they were not concerned, I will not deal with Best Buy AGAIN!!! And they do not care!!. I have bought a lot of stuff from Best Buy, Never Again!!! They do not care about my business!

THEY NEVER SHOWED UP,TO DO ANYTHING, KEPT TELLING US ABOUT THE THIRD PARTY SUPPOSED TO COME OUT, THE THIRD PARTY DIDN'T KNOW WHAT THEY WERE DOING EITHER,THEY TOLD US THAT IT WAS THE GEEK SQUAD RESPONSIBLE TO PUT UP THE SECURITY SYSTEM BECAUSE THEY HAVE THE TOOLS ON THE TRUCK,BUT WE JUST KEPT GETTING THE RUN AROUND, RESCHEDULE APPOINTMENT OVER THREE TIMES, NOTHING WAS HANDLE, CALLING THE STORE WHERE WE PAYED THE GEEK SQUAD TO COME OUT TO DO THE JOB,OVER AN OVER,GOING BACK TO THE STORE OVER AN OVER NO ONE DID ANYTHING TO HELP, NEVER AGAIN, IT'S JUST TO MUCH, HAD TO RETURN THE SECURITY SYSTEM,(DON'T WASTE YOUR TIME)

Just what I needed to get ease of mind, while away or at work.

The agents from the geek squad were great. Did the install, checked to make sure everything was installed correctly and was working correctly, Also cleaned up all the mess before leaving. All were very knowledgeable, fun and polite to work with.

They used a 3rd party instead of geek squad. I have exposed wires. Busted siding on my house. Left a mess at every camera install. Broke one of the cameras. Extremely disappointed!

The guys Best Buy contracted to install my system were clueless... I’m just upset because after seeing what they did, I could have installed them myself... I practically walked them thru the installation process.. if your house is pre wired, save your money and install it your self

The gentleman that came out did a great job installing.

Best Buys Geek Squad installed the Swann security system which included nine high definition cameras each with audio. They did an excellent job, system works great. They had to do the install running cables in a very hot attic during the summer. They were very friendly and helpful. Before leaving they made sure the system was up and running without any problems.

We thought it was going to take a while, but the agent that came set everything up without a problem. Quick, clean, neat and fully functional! We highly recommend this if you have a 2 story home, and are afraid to do it because of that!

paying 4 item ang installers have been no show 7x til this day 10/18/21 still no installations and no call back I'm frustrated n upset for lack of compliance.

Tech came and install my cameras on little time it’s a good team

I was so impressed with such clean install Chad did. All wiring neatly done and it looked like a pro did it. Everything, excellent workmanship His agents worked nonstop good crew. Great job Chad !!!

Totally excellent and professional service! They came with 3 people and worked great as a team to finish the installation and I am very happy.

Horrible, canceled my appointments 3 times and continued to reschedule it and kept canceling it. I was forced to cancel my purchase even though I really wanted the cameras because of the uncertainty. Now what bestbuy?????

I am so please with the equipment and especially with the installation of my new security cameras.The company you sent out to do the installation was fantastic.Thank you to Tra La Bai Smartech for a job well done. Wanda Sanders

Agents installed and mounted my cameras and hooked up the video component

The first time BestBuy sent installers out they were only wireless camera installers and couldn't do our wired camera installation. The second time the wired installers came out but said they couldn't work on two-story houses (which there are a lot of). The third time was supposed to be canceled but instead a different pair of wired installers should up who also couldn't do anything except by showing up way too early before we were ready. Just a complete waste of time and money. They second installers said they would ask for a Home Advisor to come out and based on our house and what we want covered give a recommendation as to what system to buy that they could install. Still waiting to here from someone.

Installed ring light outside of home. Quick and seamless