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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 3.5 out of 5 stars with 680 reviews

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64%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the knowledge and ease of use provided during the Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera service, and they feel that the security system is the best. However, many customers have expressed dissatisfaction with the installation quality. Some customers have also reported issues with the DVR and a lack of communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 680 reviews
  • Rated 5 out of 5 stars

    Camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy we got this they put up our camera system and they look excellent they did a great job

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was broken upon initial install. They had to get permission to fix

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Master Minds David & Jason Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team David & Jason Geek squad, came and provided great service on time and explained everything about our new product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jojo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the cameras exactly where I wanted them. Very friendly crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech provided a great customer service and installation service to myself and house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was awsome he did what I requested and left my house awsome will be ordering more cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING PROFESSIONAL GENE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gene installed my lorex cameras 8 ea. What a pro. 10's across the board. Thanks again Gene.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my cameras fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Greek Squad to my family and friends for their camera installations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed cameras to my exist system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super! So nice and professional. I would highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy purchase twice they never showed up......

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No third party installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one gentleman that showed up to install the cameras didn’t do the wiring. My husband was in the attic doing the wiring after paying $1299.99 for installation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installed Night Owl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to much tech needed for this devise to even change a password.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff was very knowledgeable, kind & did exlnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was very knowledgeable, patient and did a great job installing my new Nest Camera's and my App. Thank you very much, Jeff!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek SQUAD installed our home camera system successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with our 4 cameras installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lov e I like buy Warrantty from best bay because is best deal for protect my TVs

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again.

  • Rated 5 out of 5 stars

    Wiring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been raining lately and this wiring can with stand rain which I was concerned about due to weather. Would recommend other customer to buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still waiting for the service to be complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting on the guys to come back and fix the wire they broke one camera has been out since they day they installed and said they were coming back with a new wire and never have

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surveillance system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! very knowledgable, professional, and got the job done in no time. helped explain setup and usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend this team from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional, and got the job completed timely and to our expectations. We would definitely recommend Will in completing any security camera system.

    I would recommend this to a friend