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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 679 reviews

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64%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 679 reviews
  • Rated 5 out of 5 stars

    Got my home cameras installed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that installed my cameras was very friendly and knowledgeable. He was super helpful throughout the entire process!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never happened.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not installed. Not sure it ever will be. Big sad. Multiple visits, no action.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I thought it will be impossible to get them installed but they did it. They did great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Ring and Swann Security systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional, knowledgeable, and amicable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    YOU DO NOT VALUE YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU TOOK MY MONEY, NEVER COMPLETED THE INSTALL SERVICE YOU KEEP GIVING ME THE RUN AROUND. I GUESS I AM GOING TO HAVE TO FILE A COMPLAINT WITH CONSUMER AFFAIRS, THE BBB AND TAKE TO TWITTER, AND FACEBOOK,

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.

  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional squad displayed the utmost of courtesy in their installation of my security cameras!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine were mounted by a third party but geek squad were in charge of setting appts and making sure work got done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time for their appointment installment just took two hours .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Geek Squads Guys are THE BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job installing our Security Cameras!!! They were very kind gentleman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved the crew hooked up cameras and still came to help connect to tv will definately use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend Geek Squad to install my camera system. Did a great job!! Very professional and friendly. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend Best Buy Geek squad for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad gave us their opinions on where they think the camera should go. They were experienced guys and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that they sent out just literally went above and beyond to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees were great and installed everything perfectly. They also spent time showing me how to run through the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and James did an excellent job! They installed 5 cameras, a DVR, a backup drive, and Rick even helped me set up the camera tie in to my smartphone! Great service very courteous!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I filed a complaint because I needed one of my camera to be adjusted. Call the technician, manager and supervisor, no one called me back. I filed a complaint with Bestbuy headquarters and no one called me back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Irby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a great and professional job from geek squad all at a reasonable price, thank you for a job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my security system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all equipment and had it up and running quickly. The cameras have excellent picture quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jojo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the cameras exactly where I wanted them. Very friendly crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy we got this they put up our camera system and they look excellent they did a great job

    I would recommend this to a friend