Customer Ratings & Reviews
Customer reviews
Rating 3.5 out of 5 stars with 679 reviews
(679 customer reviews)to a friend
Rated 1 out of 5 stars
Never call geek squad for CCTV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent people. Unprofessional as well. Didn’t complete the work. Finally got a partial refund from Best Buy !
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 5 out of 5 stars
Nice camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera, feel at ease, security wise. Sticker.
This review is from Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever over a month 20 phone calls and 5 visits to their store and no able to get cameras installed
This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse experience I ever had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience I ever had non professional service the crew said I have to change to wireless because they don’t know how to install
This review is from Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never will I buy another device like this from Best Buy . You don’t deserve any stars at all
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Sent unequalled hack who didn’t even know how to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came out didn’t even know how to install the cameras he came to install. Had no ladder or tools . And didn’t end up installing them it was a waste of everyone’s time and my money.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible since they didn’t even do it. FYI won’t do anything over 10ft hi and won’t run more then 60ft wire per camera. Manager still hasn’t called me back.
This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
I sent them away and used someone else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the Geek Squad before and they were good, for my cameras they contracted the job out and those individuals were the worst from the start and I sent them away and got my refund.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the disappointment as this is not the kind of service we aim to provide you. It's always frustrating when an appointment is not up to standards. We hope that you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
they don’t install commercial
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They set up install twice with all the correct info. First time went to wrong place and second time came out and said they could not do it after I told them exactly what need to be one at booking
This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out about your recent experience with camera installation! We want services to go smoothly for all our customers, so I’m very sorry for any disappointment you’ve faced. As it sounds like you’re getting different information, we would love to take a closer look at your situation to see what your options may be going forward. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installed my security camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad installation, non professional technician, third party company been hired by Best Buy absolutely scammers! name JD integration.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
The sales person didn’t tell me all needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because the salesperson didn’t inform me everything I needed I didn’t get wired cameras installed and instead went to wireless. Plus it took over two weeks to get the refund
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Home security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting over 3 months to get install not happy with process
This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Secruryti camara
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to install the security cameras and instead they changed the order. I do not recommend it at all.
This review is from DVR OR POE CAMERA INSTALL (UP TO 8 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Floodlight camaras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worst service i have ever received , I don’t recommend
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Camera worked fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras were tested and they worked fine. I believe the technician did not want to crawl around the attic to make it work. I am very disappointed and I still have not had my cameras connected.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very bed service. Also the guys want to additional money when i don't give him money they doing bad behavior with me.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
cameras install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to review when the project still isn't done and it's been a month contractor has canceled 3 times so far so we'll see.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad showed up and said job too tough after someone came out to look at our house. Big waste of our time.
This review is from Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad 3rd party
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't handle my installation in time given. The only gave us $50 for the inconvenience.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendRated 1 out of 5 stars
I'm NOT ORDERING ANY SERVICE, SO STOP CHARGING ME.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unhappy off, totally unhappy, totally do not understand, why my credit card, keep being charged.
This review is from DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.