Customer Ratings & Reviews

I was so impressed with such clean install Chad did. All wiring neatly done and it looked like a pro did it. Everything, excellent workmanship His agents worked nonstop good crew. Great job Chad !!!

I love this! lets me know who and what is going on outside my home even...a little delayed at times..

Great Customer Service, I will use Best Buy again and refer them to my friends and family.

They are up and working. I wish the recorded days were longer than 10 days.

The young man that installed the cameras did a good job.

Our totaltech team installed the Swann System when they did the installation of the doorbell. Once again Teddy and Braxton have proven to be the go to guys. They were patient and respectful with all our questions. We are very technically challenged.

Unfortunately i can say nothing good about this cause they couldn't installed any cameras

The agent did a wonderful job installing 6 cameras and a doorbell camera for our home. He was very patient and helpful with ensuring the cameras covered the necessary field of view that I wanted, as well as showed me how to set up the app on my phone and Apple TV.

Issom B. at the Merrillville, IN location was so very helpful! I would go further to say one of the best technicians I have encountered. He was patient, knowledgeable and explained everything to me. The cameras were installed in a quick manner.

The installation of my equipment was done in a professional manner. Absolutely thrilled with system

Ed- has excellent customer service. Knowledge based on 10 years of experience and it showed! Service of installation of the outside security camera went fast and done so well. Thank you Best Buy!!!!!

Totally excellent and professional service! They came with 3 people and worked great as a team to finish the installation and I am very happy.

I just want express how thoroughly impressed I am with Best Buy service for camera installation in home. Your employees were all very courteous, knowledgeable and professional. Greg and Tyler are not just great tech guys but they are fantastic people as well. Sincerely, Paul

I waited 3 weeks for them to install my cameras. The day before the guy was supposed to come out, he called and said my roof was too tall (15) feet and he would be unable to complete the work. Im ok with that if someone told me that 3 weeks prior. If the associate would have read the notes earlier, he would have known. I lost time from work due to taking off in anticipation of the install. Would not recommend these guys. If they miss small details such as reading a note, what else may get missed.

I was able to get a weekend appointment which was handled by a contractor. The contractor was very friendly and helpful. She made sure I was able to use and all the functions of the system after installing it and before she left. This was great since I'm only off on weekends and I didn't have to miss a day of work.

The agent was very honest with us - we had booked the install only to find out the camera we bought will not work. I appreciate the tech's honesty and willingness to reschedule at no charge, once we bought the correct camera

No no no. Bad experience. The Geek Squad didn't even try to install the system I had purchased. It's easier to install a wireless system and that is why they brought one along. I had to find another company to install my Swann 4K system.

ZERO Actually this one purchase convinced me to cancel my membership The worst interaction with any store the contractor called me 10 minutes to expiration of appointment to ask me if I could change the date when i said NO he said they dont do wired installation I did not put any star The guy who helped when i came to get my money back was exceedingly helpful and pleasant but I will not come to BEST BUYS anymore and have told family memebers some were aware I was waiting for the Install i DONT WANT YOUR POINTS KEEP THAT CRAP

I am very happy with the swann wired security cameras that we have. Very clear recordings. I definitely would recommend them to people and I have already .

The tech spent most of the day in a very hot attic installing these cameras and did an excellent job. The cameras have a clear picture and function as advertised.