Customer Ratings & Reviews

He is very professional and knowledgeable. He is very patient.

Love the HomeKit integration. Definitely a great value compared to the competition.

So far so good. The look is nice, the feel is great and it functions well.

Great looking lock, but make sure you buy wifi module

Easy to install and set up. The only downside would be that you still need to purchase an additional device to get wifi capabilities.

Change Batteries once and now it will not power on with new batteries. Went to store to buy new set of batteries still will not power on. On phone with support now. Just from Changing batteries and how to place the batteries is inside of the lock

Its tue best door code for locking around 10 of 10

Great as good as nest except the app , it works but. It great

I'm only giving the lock 1 store because I'm not able to leave zero stars on the review. The lock itself had a nice feel to it but what a terrible experience trying to troubleshoot this thing. After spending over an hour trying to troubleshoot this lock on our own and then spending another hour with Yale's support team, it was clear that the lock was defective or being a newer version of the lock came with a few kinks that need to be worked out with their software. Not to mention the support rep really couldn't explain what was wrong with the syncing of the app & lock and requested to call back with additional support. Of course at that point now you are in danger of missing their call. The only thing that seemed to work correctly was the automated post call survey you receive from Yale. The instructions for setup are totally different in the manual than what the yale customer service rep provided. Please save your money and get another device. I probably should not have made the purchase when I realized there were no reviews on this lock; Lesson learned! Will be returning this lock when I get back from my work trip.

Recently Updated all my deadbolts to smart ones , so I bought different brands that worked with Homekit , Alexa etc. This one is one of the most unresponsive, unreliable and slow (to connect) out of all of them. It’s great when it works but it’s so unreliable that it’s not worth it, I returned it

I love this product, this is just whst i needed for my airbnb

For the most part, they work alright. But when they stop they stop without a warning. They have bad connectivity issues, would just stop working (no lights, no feedback) and reset on it's own terms. I would not recommend this product.

Works wonderful highly recommended it’s pretty and

Easy to install but set up was a bit problematic and tech support wasn’t the easiest.

Couldnt ask for more at this price point. Easy to install, feature rich, and capability expandable. Purchased as a gift, will be getting for myself soon.

Easy to use; however wish was faster when using the app.

Multiple issues with this lock. Had to called yale customer service to help me with the malfunctions. Sometimes is the batteries and some other days decides to reset on its own

It doesn’t work when you’re not in within a certain range.

Good quality smart door lock expensive and not so easy to set up

This lock was very easy to install. By using the owners manual and the online instructions in went very quickly.