Customer Ratings & Reviews

I am going to make a return, this article of very poor quality

Not good. Have to buy extra to make it work on home network. Hard to install. Semi easy to configure. Quality lacking.

Sucking battery a lot! 48hs and asking to change batteries!

This is the worse item I have purchased in Best Buy, they sell the item without the wifi module, extremely difficult to set the configuration and almost burned my hand with the battery temperature. I don’t recommend this item because there is not relationships between the price and the product quality.

So after my first Yale Assure Lock died after only a couple of years I made the mistake of replacing it with the 2 version and it’s a huge downgrade and the new one has already kicked the bucket not 6 months later. Started being unresponsive and beeping constantly for no reason. Do yourself a favor a avoid these locks at all costs.

I have several all different and this particular item always require reset for Bluetooth

Really like the lock. Except after using it for one month the inner spindle broke and have to have it repaired already. Brutal on that end.

Currently on the phone woth yale as the piece that turns the deadbolt is cheaply made and easily falls off i would recommend slipping Yale as a brand and getting another type of smart lock the customer service has been atrocious and not having a working deadbolt is the last thing anyone in the household needs to worry about

I have wasted so much time dealing with Yale over this buggy product. Auto-lock randomly disables itself and the activity log does not record events reliably. These are core features and they need to work 100% of the time. Yale support has been downright incompetent.

Not so easy to install but works like a charm. Looks good also.

Terrible. Connection is extremely weak and useless. Don’t waste your money. Trust me you will be calling them to un install and install a different product. Also, Yale’s customer service is so weak.

Unboxing: Box was heavier than expected but everything inside the box was well packaged. Everything was logically placed in the box starting with the instructions. Keypad was covered in plastic to keep it from harm during transport. Installation: Inside the box there are two sets of instructions a quick guide and the instruction booklet. The quick guide mostly advises you to download the app and pair your new lock with the app. The app has videos on how to complete the instruction which was nice. Inside the instruction booklet are measurements and even a ruler that allows you to measure your door to make sure you have the space and the correct size openings to install this lock on your door. Once I verified my door was able to take the lock the installation was easy enough. I had one issue connecting the cable from the outside piece to the inside piece because of how close it was to the locking unit. Otherwise, it was a smooth installation. Took about 15 minutes. Once installed the app tests the functionality and you are good to go. I did not get the additional smart Wi-Fi unit and I was unable to test the door sense as my door did not meet the requirements for installation. Usage: Using my phone to unlock and lock the door worked as expected. Using the code on the panel also worked great. I liked that this unit had physical buttons unlike other units that opt for a touchscreen. I have larger fingers, and this keeps me from pushing multiple keys or not pushing anything at all. With the physical buttons I know I have pushed the key. Within the app you can assign multiple users and give each user a code. You are also able to set an access schedule to limit when those codes can be used. You can also see when a code was used and by which user if you need to audit anything. Note to users you will need the smart module that connects this unit to Wi-Fi to use any home automation via Alexa or google home. Without the smart unit which I did not purchase codes and Bluetooth are the only ways to interact with this lock. Pros: Look of the lock is smooth and looks great on my door. Fairly easy installation especially if you have installed locks before. App was very instructive on how to install lock with videos. Ability to add and remove wifi capabilities is nice for the security minded Cons: If you are running this unit on Bluetooth only you need to be close to the lock to make any changes via the app and to see any logs or entries.

This smart lock lacks the wifi feature, that being said the connection to Bluetooth is horrible. So this lock should not be consider smart. Spend the extra money and you won’t regret it.

If you forget your phone inside the room on the other side of the room then your out of luck because you need your phone to be able to access it and unlock the door

Very well build lock. I wish there was a proximity sensor, so when approaching it would light up the numbers.

Once you go to keyless, there is no way back. Great convenience. Great build quality.

Main part was loss, not working. I bought another kind of Yale product year ago, it has been working great.

Does not have great instructions and had to look up everything on YouTube. Nothing connected right so I return it

A waste of money does not work had to return best buy teck person himself could not even get it to work, there are much better locks out there to buy

Love this lock from Best Buy store and installation