Customer Ratings & Reviews

It’s a great device! I love how all the settings can be managed from my cellphone. I definitely recommend this product! Once you close your door, you will have peace of mind, knowing that you have a more than capable device to lock your home!

This looks great and works even better! Would highly recommend to others.

Way more convenient than using a key. Love that I can just enter a passcode and get in easy.

Works just as it says! I like it so far!! Only have to wait for winter and we’ll see.

easy to use and perfect for our home! highly recommend!

works great****************************************

I purchased this lock in August and it is broken already. I am not pleased. I changed the battery the last of December and two days later it told me to change the battery again. Now it has stopped working all together. I am so disappointed. I ordered another Yale lock and Best Buy will install it in the next few days. This one you can either put a code in it and use your finger print and it has a key to it. I pray this one will be better. At least with the key I should be able to get into my house. I can’t use that door at this time.

Yale Assure Lock 2 Smart Lock is a hunk of junk! DO NOT WASTE YOUR MONEY. I bought this two weeks ago, had it installed right before we went on vacation. Everything worked for the remainder of the day and by morning, it was completely dead. The batteries lasted about 12 hours. After returning from out of town, I replaced the batteries again and it all worked as it should for the next 12 hours until it was dead again. This was three days past the return window which is very short. I replaced the batteries for a third time and again, it worked 12 hours and died. Yale said they will send an adapter that will need to be plugged into the house to help this work better. I do not expect to pay this much and need additional parts to help this work when it should work just fine without them. I have other smart locks that work great and have never had a problem. This is not one of them. Stay away from this product.

Offers abut learning curve lot of desirable features, but set up and learning curve are steep

The unit that I received has never worked as intended. After installation and downloading the Yale Access app (iOS), during setup the unit never proceeds past the "Handing Calibration" phase. Repeated attempts to complete the handing calibration display one message noting that the lock is calibrated, only to be followed immediately by a new prompt that the lock still requires calibration. Moreover, pressing any button on the exterior keypad of the lock automatically re-attempts the lock handing procedure. Yale customer service was terrible in responding to my repeated attempts to get a replacement unit under warranty. After a dozen or so back-and-forths with various Yale representatives, I was finally told that I would receive a new lock. However, Yale only bothered to send one replacement part (not the complete unit that I requested). After installation with the new interior lock housing the same problem persists, and now Yale customer service no longer bothers to respond to my messages. I'm out $225 and dozens of trying trying to get this lemon of a device to work. Take my advice: Do not waste your money on a product from a company like Yale that has terrible customer service.

Easy to install, works well with HomeKit and easy to assign codes to others.

The battery does not last long, it always disconfigures, and disconnects from wifi. i do not recommend this product.

After a year of ownership, Yale Locks are no longer compatible with Android devices. Customer Service recommends getting an iPhone to resolve this issue.

Absolute TRASH! Lock failed conveniently right after the 1yr warranty was up. Terrible customer service and terrible company who does not back their product I should have stuck with my schlage locks. $300 paperweight

Absolute TRASH! Lock failed conveniently right after the 1yr warranty was up. Terrible customer service and terrible company who does not back their product I should have stuck with my schlage locks. $300 paperweight

Yale smart locks are the worst. I bought three and they say they work with Apple home but it is impossible to get them working with bluetooth. Save yourself and wait for a different brand to support matter

Condensation get inside the device and from that point problems every other day