Customer Ratings & Reviews

Purchased door locks and the geek squad came to install. They were here 4 hours, admitted they didn’t know what they were doing and locks were not installed correctly. Went to the store and spent an hour getting another install. The second install was cancelled, I was never notified or told. The store was supposed to contact me to get a second install and they never did. Went back down and all the store managers were unavailable. Can’t talk to anyone on line because purchase was done at store. I am stuck with 3 locks that do not work, a door camera with glitches and an outdoor camera that doesn’t work. Can’t put my original equipment back on because not sure what they did with all the pieces, they put in a pile!

It works fine except I have to replace the batteries every couple of days. I have tried all the different batteries. I get the same result. I have gone with rechargeable batteries and replacing them every morning. I am getting ready to go back to a manual deadbolt lock.

Not recommended at all; we spent too much money on batteries that only lasted less than a week. Best Buy now stated that they are not responsible for returning the money.

It work just outdated but wanted the square look didnt see any in new model doesnt connect through google home

Ok except does not connect to 5G wireless router. Should be on box for such a pricey product

Doesn’t work as well with apple homekit, the communication module is buggy as well

Not worth it. Past my return window so I have to keep it. It doesn’t connect through the app, so the whole purpose of me getting it was to use app features. It’s always searching and asks if I’m next to the door. Why would I be if I’m trying to use the app? Installation was fairly easy but no instructions on programming code.

cannot get the lockset to calibrate to work. it will manually work but cannot set th ekey combo until it calibrates. ive email customer service with no luck

It's automatically entering passage mode and randomly unlocking the door. Tried locking it through the app to get it out of passage mode. But without even touching the app or the lock it will eventually go back into passage mode and unlock it's self. It's a very big safety risk.

Awful!! Battery life only lasts 3days! We’ve changed the batteries twice in two weeks. Terrible product, don’t buy.

Worked good for a couple of days and then wont rotate the lock. Maybe the door was bad or something but I bought a $50 electronic lock from amazon which did everything yale lock did and also worked when yale stopped

Works, sometimes. Returned and order Eufy. No problems and not a missed connection with the Eufy.

Lock worked well at install on 4/7-2024, with At&T internet. 2weeks later the lock is offline and Will not connect to the internet. ATT internet is working properly, assume the lock is malfunctioning. Called 24 hour Yale line, they could not resolve the problem.

After researching I decided on this thinking it was a good buy. Yeah, its crap. The install was confusing and one of the screws didn't go all the way in. Wasting over an hour, I got a Eufy instead and was very pleased. 10 min install, can open it in 5+ ways, and was the same price. Never again.

Fit in ok but the deadbolt is super flimsy. App install is terrible, no manual way in instructions ti program keypad code. Have to hide the only key now for other to access property. Seems like wifi needs another $100-200 device to enable. Silly product marketing.

It constantly kept alarmimg for no reason. Manufacture said alram is due to yale lock being tampered with when it never was. Had cameras proving that.

Not easy to operate. Too many hops to go through to set it up with airbnb. It was not worth my time or the money. I bought 4 of them and I am going to return 3 of them.

No Value for money Support is terrible after 3 months key pad doesnot work .Do not Buy this

Order missing bad experience on line orders I order and missing orders

It’s a great device! I love how all the settings can be managed from my cellphone. I definitely recommend this product! Once you close your door, you will have peace of mind, knowing that you have a more than capable device to lock your home!