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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 346 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use and straightforward installation of the Assure Lock 2. Positive feedback also highlights the quality of the product, reliable app integration, and the convenience of features like the keypad and auto-unlock. However, some users reported concerns about the battery life requiring more frequent replacements. A few customers also experienced challenges with the lock's calibration process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 346 reviews
  • Pros mentioned:
    App, Ease of use

    Rated 5 out of 5 stars

    Yale Door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Door lock is easy to install and the app is wasy as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Smart Lock done right

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the decision to upgrade my keypad door lock to a smart lock. The satin nickel matched well with the schlage satin nickel. The install was easy enough and the setup was straight forward. Setting up multiple users and codes was easy. *Tip or trick: If keypad codes aren’t working after setting them up in the app, remove the batteries and put back in. It worked for me, but not sure why it did other than knowing its technology and reboots need to happen some times. I can now have peace of mind leaving my home with trying to remember if I locked the door. No more driving back to check. The smart lock integrates very well with Apple Homekit, and Alexa. I haven’t tested Google. Overall, I am very satified with this smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    App, Ease of use

    Rated 5 out of 5 stars

    Great item. Definitely recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend this lock. With being able to set a digital password for each family member and any guest, we can see who accessed the front door and also see if the door is left open. With being able to unlock/lock the door from anywhere, it’s extremely useful. Haven’t had any issues and very easy to setup and also set up access codes for everyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wish I had these a long time ago!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these locks. It’s so easy to lock yourself out when you’re running out the door and in a hurry. With these locks, no more worries. Just press the button when you leave to lock the door or from the app. Open with the app or put your code in, either way, no more getting locked out. You can also remotely let someone else in like a pet sitter, housekeeper, friend or relative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great lock for Smart Homes

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale has the reputation and the looks for this lock. Love the design. Not only looks great and is well made, I appreciate the ease of use. However, I had some issues with the battery life. But it works fine regarding performance and connectivity. I wish the app was modern, but its simple and effective.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Never be locked out again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had other automatic locks before and this one just takes the cake. Very simple assembly. Compatible with most doors. Works like a charm. Yes, it’s battery powered, which is slightly inconvenient, but it also comes with a key in the event it’s not working. I’m very pleased. PLUS you can connect Alexa to it and I NEVER HAVE TO GIVE OUT KEYS AGAIN!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Easy and superb

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. It makes coming home after work much easier. I don’t have to use a key to get in. Just punch in my code and it’ll open. Very smooth. Easy to install. It only took me maybe 10 minutes to get setup. Big fan. I’m considering getting one for my other entry door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Includes improvements over assure lock 1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an assure lock with the assure lock 2 and noticed that this model locks and unlocks faster and we were replacing a touch screen for one with buttons and found this much easier to use. The app allows for adding/removing codes tied to people and will use your phone to text codes to guests and track that code against their name.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was a step up from the previous model I had at my last house. This one does everything I need: easy to lock, works with HomeKit, and has geofencing capabilities. It knows when I return home and automatically unlocks. Installation was very easy and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great. Very intuitive to use as opposed to the Eufy door lock this replaced. Many guests couldn't figure out how to use the Eufy door lock. I just wish it would notify me when its unlocked and locked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Quality

    Rated 5 out of 5 stars

    Great security lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality easy to install and works great easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and handy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you have roommates or kids. No one forgets their keys, gets locked out, or locks their keys inside accidentally anymore. Super handy if you have babysitters too. Easy to install and didn’t take long to install either

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to get my keys out to open the door! The app unlocks the door as I drive up the driveway. It was very easy to install and us the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale lock I purchased from Best Buy is amazing! I absolutely love having it installed in my home. It’s so convenient and easy to lock and unlock, especially using my phone or tablet. Even if the power goes out, you can still use the key to enter your home. It truly gives me peace of mind, and I believe it’s one of the best locks you can install for security and convenience. I highly recommend the Yale lock to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Great smart lock, easy to fit and use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is great durable quality, looks slick. Pretty easy to fit, and I love the accessibility via the app so you can remotely lock / unlock if needed.,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what you need!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works well. Gives everybody access and shows who accesses the home. No complaints!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It does the job but I will not recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but I will not recommend it. Most of the time the lock and unlock from the app doesn't work and keep asking if I am near the door. I have it for a year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    App, Keypad

    Rated 5 out of 5 stars

    Nice features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice keypad which is backlit and easy to operate. The phone app is intuitive and easy to use. The installation guide is very helpful to peform the intial set up which could otherwise be cumbersome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    Functional and works well the Routines

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was straight forward, no more complicated than a traditional deadbolt. Functions well with Home/Assistant routines. A nice reminder each night that the door is locked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install, works the way it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall everything went well. App interface and home integration was easy. The install was straightforward, a true DIY friendly project. 10/10. The only thing that I havent been able to identify as relevant to part of the install and the home doorbell camera. Once the door open/close sensor magnet was installed into the door frame the wifi singal went down dramatically to the camera. The lock was perfect wifi and bluetooth. However the camera was another story. I have since added another satellite access point (Eero mesh system) to fix this issue.

    I would recommend this to a friend
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