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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 374 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the product's ease of use, straightforward installation, and reliable overall performance. The accompanying app, keypad functionality, and Wi-Fi connectivity are also frequently praised. However, a notable concern among users is the battery life. Some customers have also reported issues with the auto-lock feature and calibration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 374 reviews
  • Pros mentioned:
    App, Installation, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock. It works really well, and it was easy enough to to install. I just wish they’d include 2 keys as opposed to one. The free version of the app is good too, and I was able to link everything with Google Home. I have found there to be a significant delay between when I physically lock the door and when the locked notification appears on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Excellent option for any door

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never lets me down. The quality of yale lock and app is top notch. easy to use app. Setup is simple and can be completed within half an hour from install to app setup. Battery life is typical of any wifi connected smart lock. I recommend using lithium AA batteries as they seem to work more reliably in this lock. I have gone about 2.5 months between battery swap out while using connected to wifi, and with auto lock turned on which is impressive as the lock motor has to work more frequently when auto locking multiple times a day. It’s also very quiet. I’ve had digital deadbolts from other company’s that have such a loud motor. Sometimes I find myself checking to see if the door is locked as I don’t hear it inside when it auto locks. Will definitely buy again as needed for my home and rental properties.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Yale Assure Lock 2: A Mixed Bag of Features

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here's a review of the Yale Assure Lock 2, including the points you've raised: Yale Assure Lock 2: A Mixed Bag of Features The Yale Assure Lock 2 aims to provide a blend of security and convenience with its smart features. However, user experience appears to be mixed, with some features working well while others fall short. Positive Aspects: Bluetooth Performance: As you noted, the Bluetooth functionality of the Yale Assure Lock 2 is generally reliable. Users find it responsive for close-range control. Negative Aspects: Poor Battery Life: A significant concern is the lock's battery life. Many users, including yourself, have reported that the batteries drain much faster than expected. This can lead to the inconvenience of frequent battery replacements. Apple HomeKit Connectivity Issues: Connectivity with Apple HomeKit seems to be problematic. Users are experiencing difficulties in getting the lock to integrate smoothly with the Apple ecosystem. This is a notable drawback for those who rely on HomeKit for their smart home setup. Other Considerations: Some users have reported issues with the auto-lock feature, with it disabling itself. There are mixed reports on the reliability of the app and its Bluetooth connectivity. Design is generally considered sleek and modern. Installation is relatively straightforward. In conclusion, the Yale Assure Lock 2 offers a good design and reliable Bluetooth, but its poor battery life and Apple HomeKit connectivity issues are significant drawbacks.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Great Smart Lock!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Assure Lock 2 Smart Lock Wi-Fi Deadbolt in Satin Nickel proves to be a reliable and aesthetically pleasing addition to home security. Its functionality appears seamless, offering users a variety of access options including app control, keypad entry, and traditional key access, ensuring convenience and flexibility for different preferences. The satin nickel finish adds a touch of elegance, blending well with various door designs and home decors. With no reported issues, it stands out as a robust choice for those looking to enhance their door security with smart technology. The positive experience with both its performance and appearance makes it a commendable option for homeowners seeking both functionality and style in a smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    App, Installation

    Rated 5 out of 5 stars

    makes life easier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. can add temporary codes for house members, repairmen. easy to navigate via the app

    I would recommend this to a friend
  • Pros mentioned:
    App, Ease of use

    Rated 5 out of 5 stars

    I lahked it and then I unlahked it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We researched pretty much all of the smart locks out there and decided on the Yale since it had the best reviews. We've only had it installed for about a week now, but the setup was very easy, the app is super simple, and the lock works flawlessly with either the keypad or app. Google Home had a bit of a tough time adjusting to it but eventually got over itself without any intervention on our part. It was a little pricey but so far seems to be worth it. I'm curious to see how long it will be before the batteries need replacing. Will update when they croak.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy automated lock for all home assistants

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these in my home, and frequently test and review Alexa, Google, and Apple home functionality products. This one is compatible with all of them and is easy to install. The lock can also be re-keyed by a locksmith if you want to use an existing key, but I recommend doing that before actually installing it on the door since it can be a little annoying to remove after it is installed. The battery lasts a few months and I just use some rechargeable AA batteries

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid integration with Apple home and works like a smart lock should

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    I like it very much!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it! Loos nice and can be used in my phone! , easy to set up and works good!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great lock for Smart Homes

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale has the reputation and the looks for this lock. Love the design. Not only looks great and is well made, I appreciate the ease of use. However, I had some issues with the battery life. But it works fine regarding performance and connectivity. I wish the app was modern, but its simple and effective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Yale lock review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale lock is as advertised. It was easy to install and I am pleased with its performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale lock I purchased from Best Buy is amazing! I absolutely love having it installed in my home. It’s so convenient and easy to lock and unlock, especially using my phone or tablet. Even if the power goes out, you can still use the key to enter your home. It truly gives me peace of mind, and I believe it’s one of the best locks you can install for security and convenience. I highly recommend the Yale lock to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Includes improvements over assure lock 1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an assure lock with the assure lock 2 and noticed that this model locks and unlocks faster and we were replacing a touch screen for one with buttons and found this much easier to use. The app allows for adding/removing codes tied to people and will use your phone to text codes to guests and track that code against their name.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Exactly what you need!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works well. Gives everybody access and shows who accesses the home. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smoothest Lock I’ve Ever Had

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is amazing for our Airbnb. Notifying us when people check in and makes it easy to diagnose issues from away. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy to setup and install.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and install. Battery life was a little short but I bought better batteries when I changed them

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Overall performance

    Rated 5 out of 5 stars

    Great security lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality easy to install and works great easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to our house. Easier controlled

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock Creates access to our house even when we are away. We love this ability. We have nearby family all the time and it works for us. We paired it with a door camera.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was a step up from the previous model I had at my last house. This one does everything I need: easy to lock, works with HomeKit, and has geofencing capabilities. It knows when I return home and automatically unlocks. Installation was very easy and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This lock is great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and setup. I am not handy and I had no issues replacing my existing deadbolt with this lock.

    I would recommend this to a friend