Customer Ratings & Reviews

I love not having to get my keys out to open the door! The app unlocks the door as I drive up the driveway. It was very easy to install and us the app.

Easy install. Batteries is comes with arent very good. But works great

Great lock! Super easy install, works flawlessly, great app. Highly recommend it.

I’ve had other automatic locks before and this one just takes the cake. Very simple assembly. Compatible with most doors. Works like a charm. Yes, it’s battery powered, which is slightly inconvenient, but it also comes with a key in the event it’s not working. I’m very pleased. PLUS you can connect Alexa to it and I NEVER HAVE TO GIVE OUT KEYS AGAIN!!!

Great service from the employee and smoth quick transaction. The lock works great.

An elegant and functional lock. It completed the look of my new space and works beautifully.

The lock was easy to install. Setup was a breeze too. Works great for our dog walker.

Very easy installation, works great and haven't had any issues yet. Only 1 thing I wish it would have is to be able to change the physical key to match the rest of my door locks other than that this is a great product! Always have the key as backup but never had to use it just yet.

Working great for me. It was easy to install and the app works great, too

Easy install, works great. I've been using this lock for the last 5 months without issue. I'm not the most handy person, and had no problems getting it installed. We mostly use the keypad for entry, but I like having a key for an emergency backup. My only complaint is the the apple watch function is pretty poor.

Easy to install, and use. Kind of pricey, but it is a high quality product.

Great product! I feel that my family is safe using this Yale lock. Thank you.

TL;DR: 1. Burns through batteries. 2. The control app is archaic. 3. Support is horrible. 4. Does not play nice with Apple HomeKit/Google Home. 5. Constantly needs to be recalibrated. Overall: Do not buy. Yale Smart Locks: A Costly Mistake After Over a Year of Frustration – Don’t Buy! After over a year of living with these Yale locks, I can confidently say they’ve been one of the worst purchases we’ve made. From excessive battery usage to an outdated app and non-existent support, these locks are a constant headache. Here’s why: 1. Batteries Die Faster Than You Can Replace Them One of the biggest issues is battery life. Despite Yale’s claims, we’ve had to replace the batteries every 3 weeks at best. We’ve tried everything – brand-new batteries, different brands, even upgrading our network to a mesh system because tech support blamed the bandwidth. Still, nothing helped. At this point, we’ve tried moving the locks to less-used doors, but the problem persists. If you value your time, you’ll get tired of swapping batteries pretty quickly. 2. The Control App is Straight Out of the Stone Age The app used to manage these locks is horrendous. It’s sluggish, outdated, and has ridiculous limitations. For instance, only one person in the house can be an admin at a time – forget about managing these locks as a household. The app constantly fails to sync properly, and navigating its cluttered menus is beyond frustrating. For something that’s supposed to make your life easier, this app does the opposite. 3. Customer Support? More Like Customer Avoidance Every interaction with Yale’s support has been disappointing. We’ve called multiple times, and their response has been to blame everything but their product. They blamed our internet, leading us to invest in a new network setup, but it didn’t change a thing. Support simply doesn’t care once you’ve bought the product, and their suggestions are either obvious or downright unhelpful. 4. Does Not Play Nice with Apple HomeKit or Google Home If you’re planning to integrate these locks with Apple HomeKit or Google Home, prepare for frustration. They work – sometimes. Automation scenes fail to trigger, the status doesn’t update properly in the apps, and commands like locking/unlocking via Siri or Google Assistant often don’t work. It’s an unreliable integration at best, which defeats the purpose of having a “smart” lock. 5. Constant Recalibration Required Another major issue is the frequent need for recalibration. Even on doors we barely use, these locks lose alignment, and we have to recalibrate them over and over again. It’s a tedious process that gets old fast. For a product that’s supposed to streamline your life, it creates way more hassle than it solves. Overall Verdict: Don’t Waste Your Time or Money After over a year of dealing with these locks, we’re at the point of junking them. Between the short battery life, a terrible app, unreliable smart home integration, and subpar customer support, these locks have failed on every level. Despite spending a significant amount of money on three of them, we’re ready to cut our losses. There are much better options out there – do yourself a favor and avoid Yale locks altogether.

Amazing device, easy to install and set up with your phone.

excellent product easy to install absolutely recommended!

Very good quality and easy to install. I love it. You can use super easy

Purchased for my elderly mother in laws lil trailer door and it fit perfectly…. Now we can check her lock via the apps to make sure its locked and can let the ambulance inside incase of an accident. No more breaking the door in, yes that actually happened and why we bought this lock for her and her new door.

I absolutely love this lock I downloaded the app I can open my door from my iPhone while I’m still in the car if it’s raining, so I’m not standing there pressing buttons. It was very easy to install. I also put my four digit code on the lock right from my iPhone took about five minutes.

Great product , would highly recommend. EAsy to install

Amazjng product from yelle, great quality and design easy to use