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Customer Ratings & Reviews

$299.99

Customer reviews

Rating 4.3 out of 5 stars with 546 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the Assure Lock 2, particularly its ease of use and straightforward installation process. Many appreciate the overall performance and sleek design, as well as the added sense of security it provides. However, some customers have expressed concerns regarding the battery life of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 546 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    door lock has works flawlessly. I was able lock and unlock the door from Thailand as well receive the status of the door. The installation was not hard either. I would highly recommend this door lock

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Horrible Battery Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is horrible. Batteries lasted a month. Just changed them for second time since buying this lock in Nov 2025. Now the internet connection is not working. Going back to a Schlage Encode.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock, works well, and looks great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very sleek and installed easily. Just remember to take the plastic protective film off BEFORE you install it on the door. I found that it wraps all the way around the back and so I had to uninstall the lock to remove it, then install it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Possibly the best smart lock on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this lock installed for several weeks now and let me say, it has been a game changer for my family. Originally, I purchased the standard model at Lowe’s, but the next day I went to Best Buy to pick up a new keyboard and saw this model that came with the wireless module and the touch to open feature. I returned the other model straight away and purchased this one. The software is very easy to use and can be set up with Apple Home. With the touch to open finger print feature I no longer need to constantly have my house key with me and all of my kids can open the door once we get home. This has been so much more convenient than I originally thought it would be. We initially had difficulty with programming the fingerprint, but after a quick search found that simply closing the Yale app and reopening it would fix the issue with programming. Since then, I have had no issues. Buy this model, it comes with the Wi-Fi module, which you will want to be able to access and receive notifications from your lock and can be programmed to open with your fingerprint.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing!!!!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the options…. I can use a pin, app, fingerprint or key to lock/unlock…. I can also give temporary access to guest…. Also compatible with Amazon Key Deliveries… does it all…. Just be mindful that it doesn’t work for every door…. But i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door lick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the door lock it’s great when you can not find your keys to open the door when you are in a hurry

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Convenient but battery is problematic

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batteries die really quickly, otherwise, the lock is very convenient. I like the option of having a physical key.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Choose Wisely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While relatively easy to install and use, the product has some issues. The battery life is relatively short, lasting only 4-6 weeks before requiring a change of the four AA batteries. Additionally, the auto-lock function is unreliable, regardless of whether or not the sensor is utilized. Therefore, it requires some second-guessing and more research to ensure you get the best value for your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door Lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. Works as planned and I have remote access. Very easy set up. Instructions were awesome and very easy step by step. Would recommend for anyone needed the remote access to make sure to get this model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    house head

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent door lock, highly functional, we specially enjoy the ability to operate it remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and Easy Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and simple, setting up was also straightforward. Fingerprint sensor works well. Havent tried the wifi features yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small connection problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works very well except that it loses connection with WiFi occasionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Unreliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was somehow easy to install, but it doesn’t work properly all of the time. I have it set up so that it automatically locks when I close the door, and sometimes it doesn’t. Also, there have been times when the door is unlocked, but the app says it is locked. The auto open doesn’t work all the time either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Take Azure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues awesome, easy to install, no need to worry about locking it automatically locks by itself and there a finger print technology that is cool

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale assure smart lock 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ir you qre looking for an smart lock spend the extra money on this one is worth every penny, dont go for a cheap one because at the end you will replqce it for some like this. Works great and is super easy to install and manage.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock and responses

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock is very easy to install. This lock replaces the whole deadbolt not just then exterior parts like the August smart lock. Has video instructions if you need them tk walk you step by step. Smart module is pretty easy to set up fornwifi also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend Yale Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and setup. Fingerprint operation works well. Recommend this lock!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great easy set up easy application download and use, can use from anywhere to lock and unlock door or check status of door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy easy easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Easy to setup wifi connectivity Easy to setup fingerprints Will update long term review after an year of use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Yale device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Planning to purchase another soon. A bit on the pricside. The advertised features were a little confusing leading up to purchase... Works as described.

    I would recommend this to a friend