Customer Ratings & Reviews

Works well very simple to use was having trouble but not now

Easy to install and set up was quick via the mobile app

Absolutely loved this product. Second one we purchase and we installed about 6 fingerprints for all staff to enter a private business side door and it is functioning perfectly.

This is a fantastic lock. I replaced this with my Schlage encode as it stopped working after 3 years.... i love how you can just use your finger and in you go quickly. I Will replace my other 2 schlage with this lock.

Makes life so much easier. Easy install. Just wish the app was more accurate sometimes it says u locked when it is really locked.

Love how this one works! Was able to add the family with just heir fingers prints. Very easy to hook up did it in less than a couple minutes. A lot of useful settings

I do like this as a whole. I purchased it because I was upgrading my cameras and wanted everything to work with Alexa. It took me a little bit to figure out that the touch pad won't illuminate until you hit the check mark. Which is good for battery but it does make using it a little difficult. I've tried setting up the finger print reader but to this point, it hasn't wanted to process correctly. I will say, a big win for this unit is the fact that you can change the codes from your phone! As well as set it up for guest codes so should you not have a camera, you'll know exactly who's going in and out. One thing about this that is universally hated, is the "Yale Alarm" app. It will not connect to Alexa even though it claims to. But the "Yale Access" app works great. And I do appreciate there being an external master key access should you otherwise be locked out due to battery issues or otherwise.

It is a nice and solid Lock. It was easy to install.

The entire installation and setup/configuration was breeze. Just be aware that you'll need at least a 1-inch depth for the bolt for proper range of motion calibration

We upgraded from a programmable lock to this one. I was able to create users easily without an entey code. It was phone dependent or fingerprint programmable.

Overall works but had issues after 18 months, locked bricked after an attempt to calibrate. Good thing is Yale replaced it with a new one.

This pick works just fine as a lock. However, the app is very finicky. Sometimes it cannot detect the lock, sometimes it times out, etc. also, sometimes you have to use the Yale app and other times you have to use the August app.

Love my new keyless entry door lock!! It was very easy to install!! Works great & I totally recommend!!!

Love that we can add multiple peoples fingerprints, option for keypad that lights up, and control from iphone app. Easy setup as well, def recommend.

The best smart lock in the market. Easy to install and work great. I ended up bought 3 of those. Love the fingerprint entry feature, that unlocking the door much faster and easier.

Great lock works fantastic, easy set up and all the features I wanted

I really loved this lock. I thought it was great and a huge upgrade from what I used to have. For almost three months it was very good. Installed super easily, app setup was easy, setting up fingerprints and guest codes was problem-free. Nice to have the key as a backup option. Even the finger print reader was good! And then the problems started. About two weeks ago the door spontaneously started unlocking. I would go to lock the door and it would unlock itself. This happened sporadically and I thought it was a fluke. Well it continued to happen, and what was even more odd is that when it would unlock itself it would also (sometimes) change the settings on the auto-lock timer, which was set to 5 minutes. This meant that not only would it unlock itself, but it also wouldn't lock itself again. My worst fears were later realized when it would unlock itself at 2 AM and stay unlocked until I saw a notification or walked by the lock in the morning. So I reached out to Yale support, and like other reviews you will read, they give you the full runaround. They will make you send them all kinds of logs, screenshots, try every troubleshooting step in the book, and do everything they can to avoid fulfilling the warranty and sending you a new lock. At the time of this writing I'm getting married in a few days and leaving for a honeymoon and I can't wait for them to finally decide to fulfill their warranty promise to get a new lock. A lock that won't stay locked or does whatever it wants is not useful nor is it safe. I highly recommend avoiding this product. This is a known problem that Yale refuses to address. You can find numerous threads on Reddit and in other reviews that mention similar issues and Yale support being of no help, I've purchased a Schlage Encode Plus in the hopes that it will work as intended. While this review will get buried under the other positive reviews, consider the possibility that maybe I got a dud, and I'm just unlucky. But when it comes to the safety of your home, I wouldn't take that risk, and I encourage you to buy a different lock.

Easy set up. Easy way ro have friends get a code and utilize it. Perfection all the way around. Would get this ahain ans again for any outside door.

MY FINGERPRINT IS NOT RECOGNIZED AND I NEED TO CHANGE THE BATTERIES REALLY SOON

Love this lock. Setup was easy. I can add multiple fingerprints and codes for family. I can unlock remotely and with my Google home. It tracks when the lock was opened and what code/finger print was used. It has a physical key for emergencies. It also plays a distinct sound when batteries are low. I suggest rechargeable batteries as the batteries don't do well with doors that received direct sunlight. Amazing lock