Customer Ratings & Reviews

Only wanted to buy Yale smartlock and they never disappoint. Easy and quick install. Compatible with Alexa

with our busy life and our teens coming and going, this lock has made things easier and easier to keep track of. Installation can be tricky, but the website lists a lot of great videos to help with the process.

Lock works as advertised. Software is in need of some TLC. Doesn't work on Pixel Phones for some odd reason. Luckily I had a samsung device to unbrick the first of 4 locks I set up.

Excellent service the team helped me out with everything

I have used previous Yale locks in the past and have always loved their products, this lock is amazing! Love the aesthetics of the lock , super sleek and thin, the fingerprint sensor is super accurate and overall no complaints!

Super easy to set up and seems to be very stable (for a smart home product). I love the auto-lock/unlock feature. Walking up to your house and having it unlock just as you get to the handle is incredible and very helpful. Probably my favorite smart home device so far.

I decided to purchase this in March. Unfortunately it started to die before we could even make it to June. Initially I noticed the batteries died within the first two weeks. The second set of batteries lasted about 4 weeks. The third set of batteries lasted about 2 days, now. The lock is non-functional. The app states that the lock needs to be configured for the first time. Starting the process for a warrant exchange or something I will update.

an upgraded version due to the enhanced finger print read option.

This lock looks great and it's easy to install but for whatever reason I can't get it to work. I've gone through the set up multiple times and can't get the code or fingerprint to work. I also can't get it connected with Google home.

So far so good. I’ve only had the lock since 1/8/25. The first lock failed so we will see how long this one lasts.

Having the option of fingerprint, code, and key is great

Pretty good, but it will engage the lock of the door is open (like on a nice day leaving the door open) kind of a dumb feature

Works great. The fingerprint sensor option is a game changer.

These are so much better than the Kwikset smart locks I previously had. They are faster, quieter, and more durable. Two of my Kwikset Halos died in less than a year.

This lock has been wonderful! I originally have a Level Lock, and the battery life was not great. This is a huge improvement. I enjoy the fingerprint reader as it is quick and easy to use!

Love love love it I had another brand (ultloq) and it was horrible. The Yale lock does not need a hub and is glitch free after 3 months of daily use

Still new but seems to be working well. Small problem accepting fingerprint after setup but seems better now.

If I could give this cero starts I would , i had nothing but problems with this since day one . The auto lock feature stops working randomly, if i re calibrate it will work again for a week or so and stops working again, the finger print scan it never works on the firts attempt, i gotten locked out several times because it won’t recognize my finger , they wifi drops all the time , i run netgear orbi system at home , this is the only device that has issues with my internet . The battery life is crazy short 4 weeks if your lucky .

Really happy with this purchase. This replaced my gen 1 and it is superior some how. More reliable with the auto unlock and the finger print thing works very consistently unless my hands are all dirty.

I liked how many different ways you could unlock the front door. With Apple Watch, finger prints, code and smartphone